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Cancel PERSONA
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Persona service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Persona: Easy Method
What is Persona
Quick description
Persona is a service that appears in multiple forms: a website subscription offering identity or personalized services and an app-based offering known as Persona Growth or Persona: AI Beauty Editor on app stores.
Why this guide for Singapore
This guide explains how to cancel Persona subscriptions from Singapore, what to expect after cancelling, refund rules, and your local consumer rights.
How to cancel Persona
Cancel website subscription (Persona via website)
- Sign in to your Persona account and go to Account Settings to find subscription controls.
- Choose Cancel subscription; cancellation takes effect immediately but you retain access until the end of the current paid billing period.
- If you cannot cancel via the site, contact Persona support (see "After cancelling" for links and contact options).
Cancel app-based subscriptions (Persona Growth / App Store / Google Play)
- If you purchased via the App Store (iOS), cancel through your Apple ID subscription settings in the App Store app or account page.
- If you purchased via Google Play (Android), cancel via Google Play Subscriptions in the Play Store app or your Google account.
- If subscribed through Persona’s app or website, you can also cancel in-app or via the Persona website where supported.
What happens when you cancel
Access after cancellation
Cancellation takes effect immediately but you keep access until the end of your paid billing period for website and app-store auto-renewing subscriptions.
Renewal and future charges
- Auto-renewing subscriptions will not renew after the active period ends if you cancel before renewal.
- For App Store or Google Play purchases, stop renewals through the respective store to avoid future charges.
Data and account status
Cancellation typically stops billing but may not delete your account or data. Check Persona’s account settings or support for data-deletion procedures.
Will I get a refund?
Website subscriptions - general rule
Persona website subscriptions follow a strict no-refund policy: fees are non-refundable and no prorations are given if you cancel mid-period.
Exceptions and enterprise customers
- Enterprise customers under an SLA may be eligible for service credits (not cash refunds) according to contractual SLA terms.
- Persona Growth annual plans may have a Success Guarantee refund in limited circumstances (see next subheading).
Annual Success Guarantee (Persona Growth)
If you purchased an eligible annual Persona Growth plan and did not secure brand partnerships totalling at least the subscription value (USD $180) within 12 months, you may qualify for a full refund.
- You must meet usage criteria, report results, and submit a refund request within 30 days after the 12-month period to be considered.
Persona plans and pricing
Available plans (App Store Singapore prices)
The table below lists App Store IAP and subscription prices visible for the Persona app in the Singapore storefront.
| Plan | Price | Period | Features |
|---|---|---|---|
| Persona VIP (one-time IAP) | S$19.98 | One-time In-App Purchase | Likely unlocks VIP features via IAP on App Store |
| VIP (duplicate listing) | S$19.98 | One-time In-App Purchase (likely duplicate) | Same as above on App Store |
| Monthly Subscription (Persona App) | S$14.98 | Monthly | Full access via monthly subscription in App Store |
| Persona Pro - Beauty Camera | S$52.98 | One-time In-App Purchase | Unlocks Pro version of Beauty Camera via IAP |
| Persona Pro - Beauty Camera (promo) | S$11.48 | One-time In-App Purchase (alternate price, maybe promo) | Possibly discounted Pro IAP |
Your consumer rights in Singapore
Cooling-off and digital services
There is no statutory 14-day 'cooling off' right that applies to digital subscription services like Persona under Singapore law.
Practical implication
- Digital content supplied immediately with your consent is typically excluded from a 14-day cancellation right under the Consumer Protection (Fair Trading) Act.
- Persona’s explicit no-refund policy for subscriptions aligns with Singapore law for immediately supplied digital services.
Customer experiences
Positive feedback highlights
- Marketplace reviews (GetApp.sg, Capterra.sg) report high ratings praising ease of use, value, customization, and helpful customer support in startup programs.
- Some global Capterra reviews describe Persona as offering effective verification and good value for money.
Negative feedback highlights
- Other platforms report problems including verification errors, poor image capture, account lockouts, and slow or unhelpful support responses.
- Aggregated ratings on some review sites show low satisfaction for specific users, citing reliability and privacy concerns.
Documentation checklist
What to prepare before cancelling
- Account email and username used to subscribe.
- Subscription receipts or invoice showing plan, price, and purchase date.
- Payment method details (last 4 digits of card or store account information).
What to include if contacting support
- Clear request to cancel and, if desired, request to delete your account or data.
- Attach receipts/screenshots and any reference numbers from previous support interactions.
Common mistakes
Not cancelling in the right place
Many users try to cancel through Persona when the subscription was purchased via the App Store or Google Play.
If you bought through an app store, you must cancel through that store; Persona cannot stop future charges made by the store.
Expecting automatic refunds
Another common mistake is assuming a refund will be issued when cancelling mid-period. Persona’s published policy is no refunds or prorations for standard subscriptions.
Enterprise SLAs and the specific annual Success Guarantee are limited exceptions and require meeting stated conditions.
Comparative recap
At-a-glance comparison
| Feature | Website subscription | Persona Growth (app/website) | App Store (iOS) | Google Play (Android) |
|---|---|---|---|---|
| How to cancel | Account settings or contact support | App or website; app-store subscriptions via store | Cancel via Apple App Store subscription settings | Cancel via Google Play Subscriptions |
| Refund policy | No refunds or prorations; service credits only for enterprise SLA | No refunds generally; limited Success Guarantee for eligible annual plans | App Store payments are non-refundable per Persona’s terms; cancel in App Store | Google Play purchases must be handled via Google Play; Persona cannot process refunds |
| Access after cancelling | Access remains until end of paid billing period | Access remains until end of active subscription period | Access remains for the paid period if cancelled | Access remains for the paid period if cancelled |
| Special exceptions | Enterprise SLA service credits (not refunds) | Annual Success Guarantee (conditions apply) | Refunds/cancellations governed by Apple policy | Refunds/cancellations governed by Google Play policy |
After cancelling
Confirm cancellation
- Save any confirmation emails or screenshots showing the subscription is cancelled.
- Check your next billing date to confirm there will be no further charges after the active period ends.
Where to get help
- Persona help pages: Persona Help
- App Store listing (Singapore): Persona on the App Store (SG)
Address
Company address
Persona Nutrition
35131 SE Douglas Street, Unit 110, Snoqualmie, WA 98065, USA
Use for formal notices
Use the above postal address for formal notices if required. Refer to Persona’s terms and support channels for contract-specific contact details.