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Cancellation service #1 in Singapore
Cancellation Femometer: Easy Method
What is Femometer
Overview
Femometer is a health and wellness service and app that helps users track menstrual cycles, ovulation and fertility signs.
It offers data-driven insights and connects with devices such as ovulation test strips and wearable rings to assist family planning.
How Femometer is delivered
Femometer subscriptions and services are delivered via its website and mobile apps on iOS and Android.
Third-party platforms (Apple App Store, Google Play) may manage billing for app-store subscriptions.
How to cancel Femometer
Cancel via App Store (iOS)
- Open your iPhone or iPad Settings and tap your Apple ID.
- Go to Subscriptions, find Femometer and select Cancel Subscription. Apple manages the subscription.
- Femometer cannot cancel App Store subscriptions for you; you keep access until the period ends.
Cancel via Google Play (Android)
- Open the Google Play Store app and tap Menu (three lines) or your profile icon.
- Choose Subscriptions, select Femometer and tap Cancel.
- Cancel at least 24 hours before the next billing date; access continues until period end.
Cancel via Femometer website (direct subscription)
- Email [email protected] with the subject "Membership Cancellation".
- Include the email address associated with your Femometer account and any order or transaction details.
- Wait for confirmation from Femometer support; keep a copy of the confirmation email.
What happens when you cancel
Access to premium features
If your subscription is billed through Apple or Google Play, you will retain access until the end of the current billing period.
The same usually applies to direct subscriptions after cancellation confirmation from Femometer.
Account data and export
Your account data may remain in the app or on Femometer servers after cancellation.
Before cancelling, export or save any important cycle or test data you want to keep.
Will I get a refund?
Subscription refunds
Femometer's terms state no refunds, credits or pro‑rata refunds for subscriptions (Prime) once paid.
For app-store subscriptions, refund requests must be made through Apple or Google Play refund processes.
Product purchases and exceptions
Femometer offers a 30‑day return policy for first‑time buyers and for faulty or incorrect website orders, subject to conditions.
If an order is cancelled before shipping, Femometer typically issues a full refund (including tax) within about three business days.
Always check Femometer's return page for the exact requirements and steps: Femometer Return & Exchange.
Femometer plans and pricing
Where to check pricing
Do not rely on third‑party summaries for current prices. Check Femometer's official pages or the app store listing for accurate pricing.
Official terms and service details are available here: Femometer Service Terms.
Notes on plan changes
If you change billing platform (for example, move from an app-store subscription to a direct plan), review cancellation rules carefully.
Contact [email protected] for questions about site subscriptions and to confirm any plan changes.
Your consumer rights in Singapore
Statutory protections
Under Singapore consumer law (e.g., the Consumer Protection (Fair Trading) Act), buyers have rights to repair, replacement or refund for defective or misdescribed goods.
A seller’s no‑refund policy cannot override statutory consumer rights in Singapore where goods are defective or not as described.
Digital subscription and platform rules
For subscriptions billed through Apple or Google Play, refunds and dispute handling are governed by those platform policies and processes.
If you bought directly from Femometer's website, use Femometer’s return policy and contact support for remedies.
Customer experiences
Positive feedback
Some users report that Femometer ovulation test strips are affordable and helped with conception efforts.
Positive product effectiveness comments appear in third‑party retail reviews (not always verified by Femometer).
Negative feedback and common complaints
Multiple reviews on consumer sites report product durability issues (examples include wearable rings cracking) and dissatisfaction with customer service responses.
Several customers reported difficulties obtaining refunds or satisfactory replacements for faulty devices; see user reviews on Trustpilot for examples: Femometer on Trustpilot.
Documentation checklist
What to prepare before contacting support
- Email address associated with your Femometer account.
- Order number, transaction ID or receipt (if available).
- Screenshot or date of the subscription confirmation or billing statement.
What to save after you cancel
- Confirmation email from Femometer or a screenshot of the app‑store cancellation confirmation.
- Exported cycle data, test results or any personal records from the app.
- Any correspondence with customer support for future reference.
Common mistakes
Assuming Femometer can cancel App Store/Google Play subscriptions
Many users expect Femometer to cancel app‑store billed subscriptions for them. This is not possible when Apple or Google manages billing.
Always cancel directly in your Apple ID or Google Play account for those subscriptions.
Not exporting data before cancelling
Users sometimes lose access to their history by cancelling without first exporting data from the app.
Export or screenshot important records before requesting cancellation or deletion.
Comparative recap
Quick comparison
| Channel | How to cancel | Refund possibility | Access after cancel | Period |
|---|---|---|---|---|
| App Store (iOS) | Cancel via Apple ID settings (Subscriptions). | Refunds handled by Apple; Femometer cannot issue App Store refunds. | Access remains until the end of the current billing period. | monthly / annual |
| Google Play (Android) | Open Google Play Store → Menu → Subscriptions → Cancel Femometer. | Refunds handled by Google Play; request via Google Play process. | Access continues until the current billing period ends. | monthly / annual |
| Web / Direct (Femometer site) | Email [email protected] with subject "Membership Cancellation" and your account email. | Femometer states no refunds for subscriptions; product refunds follow site policy and exceptions. | Access typically continues until the end of the paid period or as confirmed by support. | monthly / annual |
After cancelling
Confirmations and follow-up
Keep any confirmation email or screenshot from Apple/Google or Femometer support as proof of cancellation.
If billing continues after cancellation, contact the platform (Apple/Google) or Femometer and provide your documentation.
Helpful links
- Femometer Return & Exchange policy: https://www.femometer.com/id/policy/Return%26Exchange
- Femometer Service Terms: https://s.femometer.com/miscs/femometer-app/en/service.html
- Cancellation summary and guides (third‑party): Postclic: How to cancel Femometer
- Femometer app listing (Singapore App Store): Femometer on App Store (SG)
Address
Support email
For cancellations and support, email: [email protected].
Use the subject line "Membership Cancellation" and include the email address tied to your account.
Keeping records
Save all replies from support and any transaction receipts for disputes or consumer rights claims.
If you believe statutory rights are breached in Singapore, consider seeking advice from local consumer protection authorities.
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Written by Min Hui Ng
Postclic editor · 5 years experience
Editor at Postclic for 5 years, I turn complex registered electronic mail procedures into clear, actionable English.