Cancellation Pet Health Club: Easy Method

What is Pet Health Club

Overview

Pet Health Club is a subscription-based preventive care programme for pets that bundles routine services such as vaccinations, parasite treatments and health checks into a regular payment plan.

The service is operated under Independent Vetcare Limited and details about terms and cancellation are set out in the official Terms of Sale.

How it is usually delivered

Memberships are managed either through app-store subscriptions (Apple/Google) or directly via a participating practice or the provider's website/practice registration.

Different sign-up channels affect how you cancel and what rules apply, so check your original sign-up method before proceeding.

How to cancel Pet Health Club

If you subscribed via the App Store or Google Play

• Cancel directly in your Apple or Google Play account - Apple/Google manage those subscriptions and Pet Health Club cannot cancel them for you.
• Open App Store / Google Play > Subscriptions > select Pet Health Club > Cancel subscription.
• After cancelling through the store, confirm the store shows cancellation; keep screenshots or confirmation emails as proof.

If you subscribed via web or clinic (direct)

• Send written notice to the registered practice or customer support by email or post; email is acceptable under the Terms of Sale.
• Provide your membership details, pet name, date of birth, and the reason for cancellation.
• Submit notice at least 7 days before contract year‑end to avoid automatic renewal.
• If unsure of the address or email, use the contact details listed in your membership paperwork or the Terms of Sale.
• Reference the Terms of Sale clauses when requesting cancellation (see link to Terms below).

What happens when you cancel

Access to benefits

Cancelling stops future renewals and means you will not receive further scheduled benefits after the contract term ends or after cancellation takes effect.

Any benefits already used during the paid term are typically retained and not returned.

Automatic renewal and data

If you do not provide the required written notice at least 7 days before renewal, your membership may auto‑renew for another year under the existing terms.

The provider will retain your contact and membership data as described in the Terms of Sale and privacy policy; request confirmation when you cancel.

Will I get a refund?

Cooling-off (online sign-ups)

If you signed up online you generally have a 14‑day cooling‑off right to change your mind and receive a full refund, provided no benefits have been used.

Confirm eligibility and request the refund in writing within the 14‑day period.

Other refund situations and exceptions

• Early cancellation may incur an early cancellation fee (commonly stated as €70 in the Terms of Sale) unless an exception applies.
• If your pet dies you may be allowed to cancel immediately; usually this does not automatically trigger a refund for fees already paid.
• If you cannot register your pet with a participating practice you can end your subscription immediately and should receive a refund of fees paid.
• Unused services during or after the term are generally non‑refundable except where the Terms explicitly allow a refund.

For the precise wording and conditions see the provider's Terms of Sale.

Pet Health Club plans and pricing

Where to find pricing

Publicly available pricing for Pet Health Club in Singapore under that name could not be confirmed here.

Always check the official provider information or your clinic for current plan details and pricing before signing up.

Do not rely on third‑party estimates

Do not trust unofficial prices or social posts; request official plan documents or a written quote from your practice.

If you need official terms, consult the provider's Terms of Sale linked below.

Your consumer rights in Singapore

General guidance

Consumer protections vary by country. If you are in Singapore, familiarise yourself with local consumer protection rules and cooling‑off rights that may apply to online purchases.

If you are unsure how local law applies to subscription services, seek advice from Singapore consumer protection authorities or legal advisors.

Practical steps to protect yourself

• Keep written copies of all sign-up information, invoices and cancellation requests.
• Ask your clinic or provider how local consumer rights are applied to your plan and whether they accept email cancellation.
• Request confirmation of cancellation and any refund in writing and retain proof of delivery.

Customer experiences

Positive feedback

Some members report the service helps with timely reminders for flea/worm treatments and routine health checks, which can be convenient for busy pet owners.

Negative feedback

There are recurring complaints about communication, billing errors, unexpected charges and difficulty obtaining clear support during cancellation.

Several users say they were charged early cancellation fees or missed notice deadlines and found the administration unclear.

For aggregated user reviews see an independent review summary.

Documentation checklist

Essential items to include with a cancellation

• Membership number, account holder name and contact details.
• Pet details: name, species/breed and date of birth (if requested).
• Reason for cancellation and the date you want cancellation to take effect.
• Proof of purchase or original confirmation email and payment receipts.

Supporting documents for special cases

• Proof of inability to register your pet with a participating practice (if claiming this reason).
• Death certificate or veterinary confirmation if cancelling due to pet death (expect limited refund options).
• Screenshots or confirmation emails from App Store/Google Play when cancelling via app stores.

Common mistakes

Missing the required notice period

A common error is sending cancellation too close to the contract renewal date. The Terms require written notice (typically at least 7 days) before year‑end to avoid auto‑renewal.

Always check your renewal date and send notice with proof of delivery.

Confusing app‑store and direct cancellations

Many users attempt to cancel via the provider when the subscription is managed by Apple or Google; this does not stop the app‑store billing.

If you subscribed through an app store, cancel in the store and keep confirmation; then notify the practice if needed.

Comparative recap

Quick comparison

After cancelling

What to request from the provider

Ask for written confirmation of cancellation, the effective date and any refund decision, and retain all correspondence.

Request confirmation about how long your data will be kept and how future contact will be handled.

Useful links

• Pet Health Club - Terms of Sale (official)
• Independent review summary for Pet Health Club

Address

Registered address for postal cancellations

Independent Vetcare Limited, trading as The Pet Health Club, The Chocolate Factory, Keynsham, Bristol BS31 2AU, United Kingdom.

How to use the address

Send written cancellation notices by post to the registered address if you prefer postal proof; include all documentation listed in the checklist.

Retain proof of posting and consider follow‑up via email to confirm receipt by the practice/provider.