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Cancel FURBO
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Cancellation service #1 in Singapore
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I hereby notify you of my decision to terminate the contract relating to the Furbo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Furbo: Easy Method
What is Furbo
Overview
Furbo is a smart pet camera designed primarily for dog owners that streams HD video, provides two-way audio, and dispenses treats remotely.
The device pairs with a mobile app and offers optional subscription tiers (Furbo Nanny) for cloud recording, alerts, and AI features.
Typical uses
Home monitoring: check on pets, speak to them, and toss treats while away from home.
Notifications and recording: the product can send barking alerts and store video clips when a subscription is active.
How to cancel Furbo
Web account cancellation (recommended)
- Log in at furbo.com/account using the account tied to your device.
- Go to Manage Subscription → Cancel Subscription → confirm cancellation.
- You will retain service until the end of the current billing cycle; no partial refunds for unused periods.
App Store / Google Play cancellation
- If you subscribed via Apple or Google, manage and cancel the subscription through that store's subscription interface.
- Open your App Store / Google Play subscriptions, find "Furbo" or "Furbo Nanny", and choose Cancel.
- Furbo instructs users to cancel through those platforms and recommends unsubscribing at least 24 hours before renewal.
Subscribe & Save / special web plans
- For special Subscribe & Save-type plans done on Furbo's website, cancellation may require the Help Center or a dedicated link.
- Contact Furbo Help Center or use the dedicated cancellation link or chat option to process these special-plan cancellations.
What happens when you cancel
Access and billing
After you cancel, your subscription remains active until the end of the current billing period you already paid for.
No partial refunds are issued for unused time within that paid period unless local law requires otherwise.
Data, clips and device behavior
Recorded clips stored in the cloud may become inaccessible if they were part of a paid subscription tier.
Device live view and basic functions typically continue, but AI features and cloud history access may be restricted after cancellation.
Will I get a refund?
Subscription refunds
Furbo's policy: no partial refunds for unused subscription terms. Refunds are only provided where required by law.
If you believe you are entitled to a statutory refund, contact support and explain the legal basis for your claim.
Product (dog camera) returns
- Furbo offers a 30-day "Satisfaction Guaranteed" return window for device purchases if conditions are met.
- To qualify, contact support within 30 days, return the item in good condition with accessories and original packaging.
- Shipping costs are generally not refundable and a 10% restocking fee may apply in some returns.
Furbo plans and pricing
Pricing table
| Plan | Price (S$) | Period | Features |
|---|---|---|---|
| Basic (Monthly) | S$9.49 | monthly | Furbo Nanny basic subscription tier |
| Basic (Yearly) | S$7.59 | monthly (annual) | Furbo Nanny basic tier, 20% discount for yearly billing |
| Basic (2‑Year) | S$7.12 | monthly (2annual) | Furbo Nanny basic tier, 25% discount for 2‑year commitment |
| Standard (Monthly) | S$10.99 | monthly | Furbo Nanny standard subscription tier |
| Standard (Yearly) | S$8.79 | monthly (annual) | Furbo Nanny standard tier, 20% discount |
| Standard (2‑Year) | S$8.24 | monthly (2annual) | Furbo Nanny standard tier, 25% discount |
| Premium (Monthly) | S$13.99 | monthly | Furbo Nanny premium subscription tier |
| Premium (Yearly) | S$11.19 | monthly (annual) | Furbo Nanny premium tier, 20% discount |
| Premium (2‑Year) | S$10.49 | monthly (2annual) | Furbo Nanny premium tier, 25% discount |
| Furbo Dog Camera (Ubuy import) | S$100 | monthly | Device cost, excluded shipping & customs |
| Furbo Dog Camera (Momo Gadgets sale) | S$259.90 | monthly | Retail price at local Singapore gadget store |
Your consumer rights in Singapore
Relevant laws
Consumers in Singapore are protected by the Consumer Protection (Fair Trading) Act (CPFTA) and the Lemon Law for faulty goods.
These laws provide remedies where goods are defective, misrepresented, or fail to meet reasonable quality expectations.
How the laws apply to Furbo
Furbo's 30-day return policy aligns with common expectations for returns of physical goods in Singapore.
Software or connectivity problems may be treated as warranty/service issues rather than a simple change‑of‑mind return; seek warranty repair or replacement under statutory rights where applicable.
Customer experiences
Positive feedback
Some users praise Furbo's stable performance and features such as treat tossing and reliable video streaming.
Examples in reviews cite satisfaction with the product for monitoring and interacting with pets.
Negative feedback
Common complaints include excessive notifications after free trials, subscription gating of core features, and limited access to recordings without a paid plan.
Other issues reported are connectivity problems, older device obsolescence, and intrusive UI/AI overlays that users find hard to disable.
Documentation checklist
What to gather before contacting support
- Order number and purchase date (receipt or confirmation email).
- Account email used with Furbo and device serial number if available.
- Photos of the device, packaging, and any damage if returning a product.
Supporting evidence for refunds or warranty claims
- Screenshots of app settings, subscription receipts, or billing statements.
- Logs or screenshots showing connectivity errors, alerts, or UI problems.
- Record of prior support correspondence and reference numbers.
Common mistakes
Cancelling in the wrong place
A frequent mistake is cancelling the subscription inside the Furbo app without checking whether the payment was billed through Apple or Google.
If the subscription was handled by the App Store / Google Play, you must cancel through that store to stop future billing.
Missing the timing window
Another common error is waiting until the day of renewal to cancel; Furbo recommends unsubscribing at least 24 hours before the next billing date to avoid an unwanted charge.
Also, people sometimes expect prorated refunds - Furbo's policy does not provide these except where required by law.
Comparative recap
Quick comparison
| Item | Subscription | Product purchase |
|---|---|---|
| Cancellation method | Web account or App Store / Google Play interface | Contact support and return within 30 days for satisfaction guarantee |
| Refund policy | No partial refunds for unused time; refunds only if legally required | 30‑day return with conditions; shipping not refundable and 10% restocking fee possible |
| Access after cancel | Access until end of paid billing cycle; cloud features may stop | Device remains yours; return required for refund within policy window |
| Proof required | Subscription receipt or store billing record | Order receipt, original packaging, accessories, and photos if requested |
After cancelling
Confirming cancellation
After you cancel, verify your cancellation confirmation in the app or store and keep any confirmation emails or screenshots.
If you do not receive confirmation, contact support and provide the account email and last four digits of the payment method used.
Additional resources
For user reviews and experiences, see aggregated feedback on Trustpilot:
For reseller device details and local retail pricing, refer to a Singapore retailer listing:
For related policies referenced in this guide, see the provided policy page:
Address
Local address
Furbo Cp LTD (local operational/corporate address):
German Centre, 25 International Business Park, #01‑01/17, Singapore 609916
Notes about contacting by post
No specific postal cancellation address was found for Singapore; use the in‑app or store subscription interfaces and the Help Center for quickest resolution.
If you need to send paperwork, include your order details, account email, and a clear reason for the return or cancellation.