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Cancel HOUSEKEEP
in 30 seconds only!
Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Housekeep service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Housekeep: Easy Method
What is Housekeep
Overview
Housekeep is a platform that connects customers with professional home cleaners and manages bookings through its website and apps.
The publicly available Terms of Service govern bookings, cancellations and limited remedies; those Terms are the primary source for cancellation rules.
Services offered
Services include regular cleanings and specialist (“Spezial”) services such as deep cleans, end-of-tenancy and upholstery cleaning.
Specialist services may have different cancellation windows and conditions compared with regular bookings.
How to cancel Housekeep
Web (recommended)
- Sign in at the Housekeep website and go to your bookings or account section.
- Select the booking you wish to cancel and follow the on-screen cancellation steps before the allowed cutoff.
- Ensure you cancel before 12:00 the day before the booking (or earlier for Spezial services - see below).
App Store / Google Play
- Housekeep’s publicly available Terms do not provide app-specific cancellation instructions.
- Cancellation terms align with the website; if you booked via an app, use the account/bookings page on housekeep.com or contact support for help.
What happens when you cancel
Access and future bookings
If you cancel within the permitted window, the booking is removed and you are not charged for that appointment.
If you cancel after the permitted window, the Terms state you may be charged the full booking amount.
Data and account
Your account and booking history remain accessible unless you choose to delete your account under the provider’s account settings.
Keep screenshots or confirmation messages when you cancel - these help if there is a billing dispute later.
Will I get a refund?
Cancellation refunds
The Terms do not describe routine refunds beyond stating cancellation windows and full-charge conditions for late cancellations.
If you cancel after the permitted window, you are likely liable for the full charge and a refund is not guaranteed by the Terms.
Goodwill and exceptions
For accidental damage, Housekeep may offer a goodwill credit up to £300 redeemable against future services, not a cash refund.
There is no mention of a statutory 14-day cooling-off right in the publicly available Terms.
Housekeep plans and pricing
Where to check prices
Pricing and plan details are not provided here. Check the official Housekeep website for the most current rates and package information.
Do not rely on third-party summaries for exact prices; always verify on housekeep.com.
No guesses or estimates
This guide does not invent or estimate SGD prices or subscription fees.
If you need exact charges for a booking, review the booking confirmation or contact Housekeep support directly.
Your consumer rights in Singapore
Local protections
Housekeep’s publicly available Terms do not reference Singapore-specific consumer protections such as a 14-day cooling-off period.
Under Singapore law (for example, the Consumer Protection (Fair Trading) Act), cancellation fees and contract terms must be fair and disclosed.
How to seek redress
Consumers in Singapore can raise disputes with CASE (Consumers Association of Singapore) or consider the Small Claims Tribunal for appropriate claims.
Keep documentation, receipts and screenshots to support any dispute or complaint you file locally.
Customer experiences
Positive feedback
- Some cleaner (employee) reviews report flexible working hours and helpful support staff.
Negative feedback
- Clients report difficulties canceling subscriptions and finding cancellation controls on the website.
- Reviews mention complaints about refunds, perceived high prices, and inconsistent clean quality.
- Employee reviews note surprise fees, low worker pay relative to client charges and poor communication in some cases.
Documentation checklist
Before you cancel
- Booking reference or confirmation number.
- Date and time of the scheduled service.
- Payment receipt or statement showing the transaction.
If you need to dispute a charge
- Screenshots of the booking page and any cancellation or confirmation screens.
- Copies of any email or chat correspondence with Housekeep support.
- A link to the Terms of Service: Housekeep Terms & Conditions.
Common mistakes
Timing and deadlines
Common mistakes include attempting to cancel after the permitted cutoff (12:00 the day before) and assuming late cancellations will be refunded.
For Spezial services (deep cleans, end-of-tenancy, after builder cleans, upholstery), a longer cancellation window applies (two days); missing that window can incur full charges.
Assuming automatic refunds
Users sometimes assume a refund will be issued automatically after cancellation; the Terms do not guarantee refunds for late cancellations.
If you expect an exception, contact support and gather documentation; any goodwill credit is discretionary.
Comparative recap
At a glance
The table below summarizes key points about cancellation, refunds and app guidance from Housekeep’s publicly available Terms and reviews.
Details
| Feature | Housekeep (web / app) | Notes |
|---|---|---|
| Cancellation window | Free until 12:00 the day before (two days for Spezial) | Late cancellations incur full booking charge per Terms |
| Refunds | Not generally provided for late cancellations | Goodwill credit up to £300 for accidental damage (no cash refund) |
| App-specific instructions | Not specified separately | Terms align with website; use housekeep.com if in doubt |
| Customer feedback | Mixed - some praise support; others report cancellation difficulties | Consider collecting evidence and contacting support promptly |
After cancelling
What to monitor
After cancellation, watch your email for a confirmation of cancellation and any refund or credit notes.
If you are billed despite cancelling within the allowed window, gather documentation and contact support promptly.
Helpful links
- Housekeep Terms & Conditions - primary source for cancellation and refund rules.
- Client reviews on Sitejabber - practical experiences from users (useful for context).
Address
Office address
808 French Road #07-167, Singapore 200808
This address reflects the contact information available in the provided context for Singapore servicing.
Contact notes
If you need to escalate a dispute, include the full address, booking reference and all supporting documents in your communication.
For local dispute assistance, consider contacting consumer protection bodies such as CASE or the Small Claims Tribunal in Singapore.