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Cancel SIMPLISAFE
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Cancellation service #1 in Singapore
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I hereby notify you of my decision to terminate the contract relating to the Simplisafe service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Simplisafe: Easy Method
What is Simplisafe
Overview
SimpliSafe is a provider of DIY home security systems offering sensors, cameras, and optional professional 24/7 monitoring.
Service scope
Hardware is sold to customers to keep and install. Monitoring is a separate subscription that links to SimpliSafe’s monitoring centre for alarm response.
How to cancel Simplisafe
Main cancellation route
Monitoring subscriptions must be cancelled by calling SimpliSafe customer support; SimpliSafe does not accept cancellations by email, in‑app, or web form.
Steps to cancel
- Call SimpliSafe customer support and state you want to cancel monitoring.
- Provide account details: name on account, account number or email, and device serials if requested.
- Ask the agent to confirm the effective cancellation date and whether any refund will be issued.
- Get confirmation reference or case number and note the time and agent name for your records.
What happens when you cancel
Access and monitoring
Once SimpliSafe confirms cancellation, professional monitoring stops on the effective date you were given.
Equipment and local use
Equipment remains owned by the customer and continues to function locally as an alarm system even after monitoring ends.
Will I get a refund?
Equipment returns and refunds
SimpliSafe offers a 60‑day return policy for equipment bought directly from them. Returned items refunded in full once received, and a prepaid shipping label may be provided per their return policy.
See SimpliSafe’s return policy for details: SimpliSafe return policy.
Monitoring refunds and exceptions
- Monitoring fees are generally non‑refundable and not prorated.
- SimpliSafe may refund unearned full calendar months at its discretion, but partial‑month charges are typically not refunded.
- There is no separate 14‑day cooling‑off period standard; the 60‑day equipment return window applies instead.
Simplisafe plans and pricing
Where to find pricing
Pricing and plan details can change and may vary by market. Check SimpliSafe’s official site for the most current plans and pricing.
Official plan and terms pages: Terms of Sale and Terms of Service.
Pricing note for Singapore
There is no verified public pricing in SGD for Singapore; do not rely on USD information from other markets for Singapore costs.
Your consumer rights in Singapore
Return and cancellation rights
No statutory 14‑day cooling‑off period is identified in SimpliSafe’s terms; instead SimpliSafe provides a 60‑day satisfaction guarantee for equipment returns.
Refunds and ownership
- You may cancel monitoring without penalty; refunds for unused service months are discretionary and not guaranteed.
- Equipment ownership remains with the buyer after cancellation - you retain the hardware.
- SimpliSafe may refund unearned full calendar months after cancellation, but partial‑month charges are typically not refunded.
Customer experiences
Positive feedback
Many users praise easy DIY installation, flexible no‑contract monitoring, and that devices keep working locally after cancelling monitoring.
Some reviewers describe helpful and knowledgeable customer service interactions when issues were resolved smoothly.
Negative feedback
Frequent complaints include equipment reliability problems: cameras or sensors going offline and video quality issues.
Other common negative reports describe difficult cancellation experiences: long hold times, repeated billing after attempted cancellation, and inability to cancel via app or email.
Documentation checklist
What to have before you call
- Account holder name and registered email address.
- Account number, order number, or subscription ID if available.
- Device serial numbers (base station or alarm system serials) and purchase date.
Evidence to record
- Note the date and time of the cancellation call and the agent’s name.
- Save any confirmation number or cancellation reference given by SimpliSafe.
- Keep receipts, return shipping tracking, and screenshots of billing statements showing charges.
Common mistakes
Attempting unsupported cancellation routes
Many customers try to cancel via email, in‑app messages, or the device’s app. SimpliSafe requires cancellation by phone, so those attempts may not stop billing.
Expecting automatic prorated refunds
Assuming you will automatically receive a prorated refund for part of a month is a common error. Monitoring refunds are generally discretionary and unearned full calendar months may be refunded only at SimpliSafe’s discretion.
Comparative recap
| Item | Details | Before cancellation | After cancellation |
|---|---|---|---|
| Monitoring subscription | N/A | Active, 24/7 professional monitoring and dispatching. | Stopped on confirmed cancellation date; no professional monitoring. |
| Equipment ownership | N/A | Owned by customer and connected to monitoring (if active). | Remains owned by customer; functions as a local alarm. |
| Refund policy | N/A | 60‑day return window for hardware; monitoring fees generally non‑refundable. | Hardware refundable if returned within 60 days; monitoring refunds discretionary, may refund full calendar months. |
| Cancellation method | N/A | Must call customer support to cancel monitoring. | Confirmation required by phone; email/app cancellations are not accepted. |
After cancelling
What to check immediately
Keep the cancellation confirmation and check your bank or card statements for any further charges after the effective date.
Helpful links
- SimpliSafe return policy: support.simplisafe.com - Return Policy
- SimpliSafe legal terms: Terms of Service
Address
Corporate address
196 Deansgate, Manchester, Greater Manchester, United Kingdom, M3 3NE.
Support and returns
For returns, warranty questions, and full policy details, consult SimpliSafe support: SimpliSafe return policy.