Cancellation Vivint: Easy Method

What is Vivint

Company overview

Vivint is a U.S.-based smart home and security provider that offers professionally installed alarm systems, cameras, smart locks, and 24/7 monitoring on a subscription model.

Service model

Services are sold with professional installation and multi-year contracts in many cases, plus optional equipment financing for devices.

How to cancel Vivint

Required method

Vivint requires a written Notice of Cancellation (NOC). Cancellations cannot be completed solely via the mobile app or standard website forms.

Step-by-step cancellation

• Prepare a written NOC including your name, account/service number, and a clear statement that you wish to cancel.
• Send the NOC by email to [email protected], by fax, or by certified mail to Vivint’s corporate address. Processing typically takes about 30 days. Sources: Postclic, DoNotPay.
• Request and keep proof of delivery (email receipt, certified mail tracking, or fax confirmation).
• Follow up if you do not receive written confirmation; phone confirmations alone are often not sufficient.

What happens when you cancel

Service access and monitoring

Service typically continues through the required notice period (around 30 days) unless otherwise agreed in writing. Monitoring and app access may remain active until cancellation is processed.

Renewals and data

Auto-renewal or ongoing billing may continue if cancellation isn’t processed correctly. Keep copies of all correspondence and proof that Vivint received your NOC.

Will I get a refund?

Rescission (cooling-off) window

Vivint offers a short rescission window - about 3 business days after installation - during which fees are waived and refunds are typically issued if equipment is returned in good condition. See Postclic.

After the rescission period

• Refunds after the rescission window are rare; services rendered during the notice period are generally non-refundable.
• Early termination fees and any remaining equipment finance obligations typically apply unless you qualify for an exemption. See SafeWise.

Vivint plans and pricing

Pricing availability

No Singapore-specific pricing was identified in the available sources. Public pricing data referenced in sources is U.S.-based and in USD.

How to get local pricing

To obtain exact Singapore pricing or a localized quote, contact Vivint directly or check app stores/local Vivint listings if available.

Your consumer rights in Singapore

Cooling-off rights

Sources describe a U.S. 3-business-day rescission; whether this applies in Singapore depends on local law and Vivint’s local terms. No Singapore-specific Vivint terms were found in the verified sources.

Local consumer protection

• Singapore consumers should check the Consumer Protection (Fair Trading) Act for any applicable cooling-off rights (for example, the 14-day cooling-off right may apply in some circumstances).
• Verify whether Vivint’s contract terms are subject to Singapore jurisdiction or local consumer protections before signing or when cancelling.

Customer experiences

Positive feedback

Some customers praise Vivint installers for professionalism and quick setup, reporting clear guidance and friendly technicians.

Negative feedback

Many complaints focus on difficult cancellation processes, long hold times, unexpected fees, and continued billing after cancellation attempts. See general reviews at Trustpilot.

Documentation checklist

Essential items to prepare

• Written Notice of Cancellation (NOC) with full name and Vivint account/service number.
• Date of installation and desired cancellation date.
• Copies of your contract, invoices, and any equipment financing agreements.

Proof and follow-up

• Proof of delivery for your NOC (email receipt, certified mail tracking, fax confirmation).
• Record of all phone calls (date, time, agent name) and any written confirmations from Vivint.

Common mistakes

Relying on phone cancellations

Many customers assume a phone call is enough. Vivint typically requires a written NOC and may not process cancellations confirmed only by phone.

Missing documentation or proof

Failing to keep copies of the contract, NOC delivery proof, and correspondence often makes disputes harder to resolve and can delay refunds or stop continued billing.

Comparative recap

Overview table

After cancelling

Tracking and confirmation

• Keep your NOC proof and any Vivint acknowledgment until final billing and account closure are confirmed.
• If billing continues after cancellation, escalate with documented proof and persist in follow-up communications.

Helpful resources

• Cancellation guidance: Postclic - cancellation template and steps.
• Customer service and fee information: SafeWise - Vivint customer service overview.
• Practical cancellation help and pitfalls: DoNotPay - how to cancel Vivint.
• Customer reviews and experiences: Trustpilot - Vivint reviews.

Address

Corporate mailing address

Vivint corporate address (U.S. headquarters): 4931 North 300 West, Provo, UT 84604, USA.

Submission details

Acceptable methods for delivering your NOC include email to [email protected], fax, or certified mail. Keep proof of delivery and follow up until cancellation is confirmed.