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Cancellation Vivint: Easy Method
What is Vivint
Vivint is a smart-home security company that supplies alarm systems, cameras and connected devices together with monitored services under a subscription contract.
Contracts typically combine equipment (owned or financed) with ongoing monitoring and app-based control.
What Vivint offers
Vivint installs security hardware and provides professional monitoring, mobile app access and smart-home integrations.
How contracts work
Contracts usually include a fixed term, financing terms for equipment if applicable, and monitoring fees billed regularly under the service agreement.
How to cancel Vivint
Required cancellation method
Vivint does not accept cancellations via the mobile app, app stores, website chat or standard online account controls.
Cancellation must be initiated in writing as a Notice of Cancellation (NOC).
Step-by-step Notice of Cancellation (NOC)
- Prepare a written NOC including the date, your full name, service/account number, clear statement of intent to cancel, reason (optional) and your signature.
- Send the NOC by one of the accepted channels: email to [email protected], fax to 801‑377‑4116, or certified mail to Vivint's corporate address.
- Retain proof of delivery (email receipt, fax confirmation, or certified mail receipt) and note that processing can take about 30 days.
What happens when you cancel
Service access and app
After cancellation Vivint may disable monitoring and remote app features once the termination is processed.
Ensure you confirm final service end date in writing so you know when app access or monitoring stops.
Billing, renewals and contract obligations
Cancelling does not automatically remove contractual obligations such as early termination fees or remaining equipment balances.
Expect final statements showing any termination fees, remaining equipment buyout amounts, or refunds if applicable.
Will I get a refund?
Three-day rescission (buyer’s remorse)
Vivint provides a 3-day penalty-free cancellation window (right of rescission) if you return equipment in good condition.
If you cancel within that period Vivint generally waives fees and will process refunds where applicable.
Early termination and equipment balances
- Early termination fees commonly apply (examples reported: about $300 in year one, $150 in year two) and any financed equipment balance must be paid off.
- Outside the rescission period refunds are not typical; exceptions may be reviewed by Vivint's Exceptions Review Team for documented circumstances.
Vivint plans and pricing
Availability in South Africa
Vivint does not publicly publish official pricing for South Africa and there is no clear evidence of standard ZAR pricing for 2024/2025.
All widely published pricing is for the U.S. market and shown in USD; local quotes require direct contact with a local installer or representative.
How to get a quote
To obtain local pricing request a customised quote from an authorised installer or representative operating in South Africa.
Ask for itemised equipment, monitoring, installation and any financing terms in writing before signing.
| Plan | Period | Price |
|---|---|---|
| Contact for pricing | Contact for pricing | Contact for pricing |
Your consumer rights in South Africa
Cooling-off / rescission rights
Vivint offers a 3-day rescission window in which cancellation is penalty-free if equipment is returned in good condition.
Confirm whether this rescission right applies in your jurisdiction and preserve proof of cancellation and equipment condition.
Exceptions and documentation
- Vivint may waive fees for documented extenuating circumstances such as military deployment, death, bankruptcy or relocation to assisted living.
- Prepare supporting documents if you request fee waivers and ask for written confirmation of any Exceptions Review Team decision.
Customer experiences
Positive feedback
Some customers praise professional installation crews and clear explanations during setup.
Users also report a generally user-friendly app experience and knowledgeable technicians during installation.
Negative feedback
Many users report difficulty cancelling, delays processing written cancellations, ongoing billing despite cancellation attempts and aggressive retention tactics.
Other complaints include unexpected fees, equipment failures and challenges obtaining refunds outside the rescission window.
Documentation checklist
What to include in your Notice of Cancellation
- Your full name and contact details.
- Service or account number and service address.
- Date of the letter, clear statement of intent to cancel, reason (optional), and your signature.
How to send it
- Email: [email protected] - keep the sent message and any auto-reply.
- Fax: send to 801‑377‑4116 and keep the transmission confirmation.
- Certified mail: send to the corporate address and keep the tracking/receipt.
Common mistakes
Attempting to cancel through the app or chat
Many customers try to cancel via the mobile app, website chat or app store and find those channels do not terminate service.
Rely on the written NOC methods to avoid delays and disputes over whether you submitted a valid cancellation.
Failing to return equipment or proof
Not returning equipment in the required condition or failing to document shipment can void rescission benefits and lead to additional charges.
Always obtain and keep proof of return and photographs of equipment condition when possible.
Comparative recap
Quick side-by-side
| Feature | Vivint (notes) | Typical alternative |
|---|---|---|
| Cancellation method | Written Notice of Cancellation required (email/fax/certified mail). | Some providers allow online or phone cancellations; check provider policy. |
| Rescission window | 3-day penalty-free cancellation if equipment returned in good condition. | Cooling-off periods vary by provider and jurisdiction. |
| Early termination | Reported early termination fees and equipment buyout required outside rescission. | Other providers may have shorter terms, lower buyouts or month-to-month options. |
| Pricing transparency | No public South Africa pricing; US pricing published elsewhere. | Local providers typically publish or quote in local currency. |
After cancelling
What to expect
Processing of a written NOC can take around 30 days; expect a final statement showing any remaining fees or refunds.
Keep copies of all correspondence and delivery confirmations until the account is fully closed and balances reconciled.
Follow-up actions
- Confirm in writing when monitoring and billing stop and request a final account closure confirmation.
- Return equipment promptly with tracking and keep receipts; dispute unauthorized charges with your bank if needed.
Address
Corporate mailing address
Vivint corporate headquarters (for certified mail):
4931 North 300 West, Provo, UT 84604, USA
Email and fax for cancellations
Email cancellations to: [email protected]
Fax cancellations to: 801‑377‑4116
Similar cancellation services
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Written by Khanyisile Zulu
Former postal advisor · 4 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 4 years to demystify legally binding mail for everyday users.