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Cancel WYZE
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I hereby notify you of my decision to terminate the contract relating to the Wyze service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Wyze: Easy Method
What is Wyze
Overview
Wyze is a smart home company offering cameras, sensors, plugs, lights and cloud/subscription services designed for DIY setup and remote monitoring.
Services
Wyze provides free basic device features plus optional subscriptions that add cloud storage, smart detections and advanced AI features for cameras.
How to cancel Wyze
Cancel via Wyze website (my.wyze.com)
- Sign in at your Wyze account (my.wyze.com).
- Go to Account → Services → Manage subscription → Edit → Cancel.
- Cancellation keeps service active until the end of the paid period; it will not auto‑renew.
Cancel via mobile in‑app purchases
- iOS (App Store): Open the Wyze app → Account → Services → Edit Plan → set quantity to 0 → Cancel Subscription. You will be routed to Apple/iCloud to confirm.
- Android (Google Play): Open the Wyze app → Account → Services → Edit Plan → reduce quantity to 0 → Cancel Subscription via Google Play.
- Wyze cannot cancel subscriptions that were purchased through Apple or Google for you; you must cancel through those stores.
What happens when you cancel
Access and timing
After cancellation, your subscription typically remains active until the end of the current paid billing period.
Renewal and billing
Cancelled subscriptions do not auto‑renew. No prorated refunds are provided for mid‑period cancellations under Wyze policy.
Will I get a refund?
Wyze hardware purchased from Wyze
Wyze’s refund policy states returns for hardware purchased via Wyze must be notified and returned within 30 days of purchase, in original condition and shipped from the same country.
Refunds are issued to the original payment method, store credit, or gift card; shipping is non‑refundable unless required by law.
In‑app subscriptions (App Store / Google Play)
- Subscriptions purchased via the App Store or Google Play are generally non‑refundable and remain active until the billing period ends.
- Wyze’s policies state there are no prorated refunds for cancelling subscriptions mid‑period.
Wyze plans and pricing
Summary of main plans
The following table lists Wyze camera subscription plans and the pricing information provided for US dollar plans. No official SGD prices were available publicly.
Notes about local pricing
Wyze directs non‑US users to sign in to my.wyze.com to view local currency pricing; exact SGD amounts were not found in publicly available materials.
| Plan | Price | Period | Features |
|---|---|---|---|
| Cam Plus | US$2.99 / US$19.99 | monthly / annual | 14‑day cloud storage; smart detections (person, pet, vehicle, package) |
| Cam Unlimited | US$9.99 / US$99.99 | monthly / annual | Unlimited cameras; includes Cam Plus features + Friendly Faces, multi‑cam timeline, self‑monitoring |
| Cam Unlimited Pro | US$19.99 / US$199.99 | monthly / annual | Unlimited cameras; up to 60‑day cloud storage; enhanced AI features and emergency dispatch options |
Your consumer rights in Singapore
Faulty goods and returns
Under Singapore consumer law, buyers generally have short‑term rights to reject faulty goods within a reasonable time (for example, around 30 days for many sellers).
Cooling‑off periods and applicability
A 14‑day cooling‑off period applies only to certain kinds of distance or direct‑to‑consumer sales and is not automatically available for all purchases.
Wyze’s publicly posted policies do not explicitly reference a Singapore‑specific 14‑day cooling‑off right; check local consumer protection guidance if you believe your purchase is covered.
Customer experiences
Positive feedback
Many users praise Wyze for good value, easy setup and useful features at a low price point.
Some customers report responsive support and satisfaction with core camera features.
Negative feedback
Common complaints include difficulties with customer service, unexpected charges, and complicated cancellation or refund experiences.
Other users report hardware reliability problems (disconnects, playback issues) and frustration with subscription‑based feature gating.
Documentation checklist
What to gather before cancelling
- Wyze account email and password (or ensure access to the account).
- Order number or receipt for hardware purchases (if seeking a return/refund).
- Subscription confirmation email or billing statement showing renewal dates and amounts.
- Device serial numbers or screenshots of device settings, if relevant.
Proof to save after cancelling
- Take screenshots of the cancellation confirmation or the Services page showing cancelled status.
- Keep any confirmation emails from Wyze or the App Store/Google Play related to cancellation.
Common mistakes
Expecting Wyze to cancel App Store / Google Play subscriptions
Users often try to ask Wyze to cancel subscriptions purchased through Apple or Google. App Store and Google Play subscriptions must be cancelled through those stores.
Missing timing and refund expectations
Another common error is cancelling too close to the renewal time - Wyze advises cancelling at least 24 hours before the end of the billing period to avoid renewal.
Many also expect prorated refunds after cancellation; Wyze’s policy does not provide prorated refunds for subscriptions.
Comparative recap
Cancellations at a glance
The table below summarizes key differences in cancellation method and refund outcomes by purchase channel.
Quick decision aid
Use this summary to determine where you purchased the subscription and the correct cancellation path.
| Purchase channel | How to cancel | Refunds | Notes |
|---|---|---|---|
| Wyze website (my.wyze.com) | Account → Services → Manage subscription → Edit → Cancel | No prorated refunds; active until period end | Cancel at least 24 hours before period end to avoid renewal |
| App Store (iOS) | Cancel via Apple/iCloud subscriptions (routed from Wyze app) | Generally non‑refundable; active until period end | Wyze cannot cancel App Store subscriptions for you |
| Google Play (Android) | Cancel via Google Play subscriptions (routed from Wyze app) | Generally non‑refundable; active until period end | Wyze cannot cancel Google Play subscriptions for you |
After cancelling
Confirmations to check
Save any on‑screen confirmation and email receipts that show your subscription status and cancellation date.
Useful links
Address
Wyze corporate address
8815 122nd Ave NE, Suite #201, Kirkland, Washington 98033, USA
Local support note
If you are in Singapore and need consumer advice, consider contacting your local consumer protection agency for guidance on statutory rights and dispute resolution.