Cancellation Zillow: Easy Method

What is Zillow

Overview

Zillow is an online real-estate marketplace based in the United States that lists properties for sale and rent and offers landlord tools such as Zillow Rental Manager and advertising services.

Services

Services include property listings, tenant application processing, optional rental protection products, and paid advertising/agent programs (Primarily for U.S. markets).

How to cancel Zillow

Cancel via Web (Account Portal)

• Sign in on Zillow's web interface and go to your Account Portal.
• Open the Property Overview page for the listing or subscription you want to end.
• Select the option to terminate or remove the listing; follow on‑screen prompts to confirm.
• Note: cancellations for standard listings/subscriptions must be done on the web; Android and iOS apps cannot cancel listings.

Cancel Rental Protection

• Log into Zillow Rental Manager on the web and find the Rental Protection or insurance section.
• Use the Rental Manager cancellation option; coverage runs until the end of the paid month.
• The premium for the month containing the cancellation is non‑refundable; later months may be refundable.

Contracts and App Store purchases

• Advertising or business contracts: follow the contract terms and contact your Zillow representative or support to request cancellation; early termination fees may apply.
• If you bought through Apple App Store or Google Play, cancellations and refunds are governed by Apple or Google policies, not Zillow’s web portal.

What happens when you cancel

Access and listings

Listings you remove will no longer display on Zillow after cancellation is processed, though cached copies may remain briefly in search results.

Renewal and billing

Cancellation stops future renewals but does not usually prorate or refund the current paid month unless an exception applies.

Data and records

Your account data (messages, applications, receipts) may remain in Zillow systems per their data retention rules; save necessary records before cancelling.

Will I get a refund?

General policy

Zillow’s stated practice is generally "No Refunds/No Guarantees." Current month charges are usually non‑refundable.

Common exceptions

• Rental Protection: the month containing cancellation is non‑refundable; premiums for months after cancellation may be refundable.
• Application fees: the $35 one‑time application fee is generally non‑refundable, but duplicate payments within 30 days may be refunded by support.
• Lender account prepaid funds: unused prepaid funds may be refundable after the initial term subject to minimums; Zillow is not obligated to issue a refund.

How to request a refund

Contact Zillow support or your account representative and provide receipts and transaction details. For app purchases, request refunds through Apple or Google Play.

Zillow plans and pricing

Available plan (summary)

Only basic Zillow app pricing information for Singapore is listed as Free. No paid local subscriptions were found in SGD for 2025/2026.

Pricing table

Your consumer rights in Singapore

Key protections

Singapore consumers are protected under laws such as the Consumer Protection (Fair Trading) Act, which covers misleading business practices and unfair contract terms.

How that applies to Zillow

Terms that state "no refunds" or contain unfair conditions may be challenged if they are misleading or not clearly disclosed to Singapore consumers.

Where to seek help

If you believe terms are unfair or you were misled, consider contacting the Consumers Association of Singapore (CASE) or seeking legal advice. This is guidance, not legal advice.

Customer experiences

Positive feedback

Some users report strong usability and value for landlord tools; platform reviewers (e.g., GetApp Singapore) give high scores for usability and support in certain categories.

Negative feedback

Public review sites report recurring concerns: poor customer service, unresponsiveness, listing inaccuracies, and security/phishing issues.

Sources to review

• Trustpilot - Zillow reviews (many negative reports)
• CheckThat.ai - brand summary (external review analysis)
• Zillow on the Singapore App Store

Documentation checklist

Before cancelling

• Account email and username used on Zillow
• Property ID or listing URL (copy the Property Overview page)
• Transaction receipts and payment dates

If disputing charges

• Screenshots of listings, ads, or billing pages
• Contract or service agreement for advertising/business plans
• Communication logs with Zillow support and any representatives
• App store purchase receipts if bought via Apple or Google

Common mistakes

Typical errors

Attempting to cancel listings via the mobile app is a common mistake; the web Account Portal is required for standard cancellations.

Assuming automatic refunds or immediate removal without saving records is another frequent issue.

How to avoid them

Always save receipts and screenshots before cancelling and confirm cancellation in writing from Zillow support or your account rep.

For business contracts, review termination clauses and ask about early termination fees before signing.

Comparative recap

Summary table

Key takeaway

Zillow works well as an international listing resource but has strict refund language and mixed customer service reports; local alternatives may offer stronger regional support.

After cancelling

Follow-up actions

• Save confirmation emails or screenshots proving cancellation.
• Monitor payment methods for any unexpected charges for one billing cycle.
• If you paid via App Store/Google Play, check your platform purchase history and request refunds there if needed.

Helpful links

• Trustpilot - read user reviews
• CheckThat.ai - external review summary
• Zillow on the Singapore App Store

Address

Head office

Zillow, Inc., Attn: Brokerage Operations, 1301 Second Avenue, Floor 36, Seattle, WA 98101, USA.

Mailing

Use the address above for formal notices or contract correspondence; for account help use the web support forms within your Zillow account.