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Cancel EASTLINK
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Eastlink service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Eastlink: Easy Method
What is Eastlink
Overview
Eastlink is a telecommunications provider known for mobile and internet services. The company operates primarily in Canada and offers devices, plans, and equipment for residential and business customers.
Operations context
Policies referenced in this guide reflect Eastlink's corporate rules and typical retail practices. These policies are described here for informational purposes and may differ by country or location.
How to cancel Eastlink
Primary cancellation methods
- By phone: call Eastlink customer service to request cancellation and receive next steps.
- In person: visit an Eastlink store with your account details and receipt to cancel and, if eligible, request a refund or exchange.
- Written/registered mail: send a written cancellation request when required or preferred; address details are provided in the Address section below.
Important process steps
- No online self-service cancellation: Eastlink does not provide a full online cancellation flow; use phone, chat, or in-person options.
- Return equipment: return leased or supplied equipment within the stipulated period (typically 30 days) to avoid charges.
- Keep records: note reference numbers, staff names, and dates for all cancellation communications.
What happens when you cancel
Service access and billing
Once cancellation is processed, service access will stop and final billing will be issued. Final charges may include outstanding usage, early termination fees, or unreturned equipment costs.
Device and equipment handling
Equipment must be returned within the required window (commonly 30 days). Failure to return equipment can result in equipment charges applied to the final bill.
Will I get a refund?
Standard refund policy
Eastlink offers full refunds for mobile devices and services if returned within 15 days of purchase. Customers with accessibility needs may have up to 30 days for returns under company policy.
Exceptions and prorating
- Refunds cover device charges, connection fees, plan/add-on fees, and taxes, subject to the condition of returned items.
- After 15 days, refunds are prorated and may be reduced by the value of any replacement device received.
- Refunds are subject to Eastlink's internal rules; terms can vary by purchase type and location.
Eastlink plans and pricing
Where to check current plans
Pricing and plan details change frequently; always check Eastlink's official resources for current offers and terms before signing up or cancelling.
Do not rely on unofficial quotes
This guide does not list prices. Contact Eastlink directly or consult their official site for accurate plan pricing and promotional details.
Your consumer rights in Singapore
Local legal context
There is no evidence that Eastlink provides a Singapore-specific statutory 14‑day change-of-mind refund. The 15‑day return window noted above is a company policy, not a Singapore statutory rule.
Practical advice for Singapore consumers
- Keep written records of all communications and requests when cancelling a foreign or online service.
- If you purchased via a local reseller or through a Singapore-based contract, check contract terms and consult local consumer resources for rights and dispute routes.
Customer experiences
Positive reports
- Some customers report responsive webchat support and quick resolution via chat channels.
- Occasional successful retention or cancellation experiences included incentives such as waived balances after negotiation.
Negative reports
- Many users report difficulty reaching customer service, including long hold times and unresponsive phone lines for cancellations and billing issues.
- Service reliability complaints include intermittent outages, billing discrepancies, and inconsistent performance.
Documentation checklist
What to bring or prepare
- Account number and customer name as registered on the account.
- Proof of purchase or receipt for devices and service start dates.
- Government-issued photo ID if visiting a store in person.
Records to keep
- Copies of written cancellation requests and registered-mail receipts.
- Call/chat reference numbers, staff names, and timestamps.
- Proof of equipment return (shipment tracking or in-store receipt).
Common mistakes
Assuming online cancellation is available
Many customers try to cancel online and are surprised to find Eastlink lacks a full online self-service cancellation process. This can delay termination if phone or in-person steps are not used.
Failing to return equipment or get confirmation
Not returning equipment within the stipulated window or failing to obtain a written confirmation of cancellation commonly leads to unexpected charges. Always request and save proof of return and confirmation.
Comparative recap
Quick comparison
| Item | Eastlink handling | Notes |
|---|---|---|
| Cancellation methods | Phone / chat / in-person (no online self-service) | Call or visit a store; written mail accepted for formal requests |
| Refund window | Full refund within 15 days; 30 days for accessibility needs | After 15 days refunds are prorated and may be reduced |
| Equipment return | Return within the stipulated period (typically 30 days) | Unreturned equipment may incur charges on final bill |
| Customer service notes | Mixed reviews; webchat helpful for some, phone holds reported | Document all interactions and escalate if needed |
Further comparison notes
This recap summarizes key practical differences to watch for when cancelling Eastlink services from outside Canada. Policies are company-defined and may not map to local consumer rules.
After cancelling
Steps to complete after cancellation
- Monitor your final bill for equipment charges, prorated refunds, and any outstanding balances.
- Retain proof of equipment return and written confirmation of account closure for at least several months.
Helpful online resource
For general Eastlink fee and charges information, you can consult an official Eastlink page here: Eastlink fees & charges.
Address
Mailing address for cancellations
When sending written or registered cancellation notices, use the designated mailing address below. Include your account number and contact details in the letter.
Notes on payment address
Use the correct P.O. Box for cancellations - P.O. Box 8660 is the cancellation address. P.O. Box 8600 is commonly used for bill payments and is not suitable for cancellation requests.
P.O. Box 8660, Station "A", Halifax, Nova Scotia B3K 5M3, Canada