Cancellation Freedom Dns: Easy Method

What is Freedom Dns

Overview

Freedom DNS is a subscription DNS service that aims to improve browsing speed, privacy, and access to region-based content. It is typically used as an add-on to internet service setups to change DNS resolution behavior.

Service context in Singapore

In some deployments the service is offered as an add-on through an ISP or bundled with broadband products. Specific provisioning and cancellation flows may depend on the local distributor or ISP that supplies the add-on.

How to cancel Freedom Dns

Via the Customer Portal

• Sign in to your ISP or Freedom DNS account’s Customer Portal.
• Go to "Manage subscriptions" or the subscriptions section of the portal.
• Submit a termination or cancellation request for the Freedom DNS subscription.
• Note the termination date: the request is effective on the date you submit it.

App Store / Google Play note

• Freedom DNS is often embedded in ISP fibre broadband offerings and is not usually managed via App Store or Google Play subscriptions.
• If you see a SmartDNS app in an app store, cancellation of the ISP add-on must still be done via the Customer Portal rather than through mobile app stores.

What happens when you cancel

Access and service termination

Once you submit the termination request, access to Freedom DNS will be ended effective on the date of submission.

Any DNS routing or filtering provided by the service will stop according to the provider’s processing schedule.

Processing and notifications

The cancellation is normally processed within 1 - 3 working days after submission.

You should receive a revised invoice or refund notification sent to your registered email address when advance charges are adjusted.

Will I get a refund?

Prorated refund policy

Advance charges already paid are refunded on a prorated basis when you cancel via the Customer Portal.

The refund amount is reflected in a revised invoice that will be emailed to the account's registered email address.

Exceptions and timing

There is no publicly stated minimum contract term for Freedom DNS, so refunds follow pro-rata rules rather than long-term penalties.

Standard cooling-off or mandatory multi-day refund windows (for example, a 7-day statutory return) are not explicitly guaranteed in published add-on terms.

Freedom Dns plans and pricing

Where to check official pricing

Do not rely on third-party sources for current pricing. Check the official Freedom DNS pricing page for the latest plans and any regional offers.

Official pricing and plan details are available at the provider’s site: Freedom DNS - Pricing.

Pricing note

This guide does not invent or list specific prices. If you need exact Singapore (SGD) pricing, confirm on the official pricing page or through your ISP account portal.

Any promotional or ISP-bundled prices may differ from standalone plan pricing shown on the official site.

Your consumer rights in Singapore

Cancellation flexibility

Freedom DNS is described as contract-free in the available guidance, allowing you to sign up or cancel at any time without a fixed term commitment.

Because billing is prorated, you should expect refunds to be calculated based on actual usage for the billing period.

Statutory protections and fairness

Singapore consumer law provides general protections against unfair contract terms and requires reasonable transparency in digital service billing and termination practices.

If you believe billing or cancellation treatment is unfair, you can raise the matter with the provider first and pursue available consumer complaint channels in Singapore if unresolved.

Customer experiences

Positive feedback

Some users report fast speeds, reliable uptime, and access to region-locked streaming content through Freedom DNS, noting stable connections over extended use.

Positive comments highlight improved download performance and easy access to US streaming libraries.

Negative feedback

Some users have reported connection instability in certain setups and broader complaints about customer service or billing unrelated to the DNS functionality itself.

Such mixed reports suggest individual experiences can vary with network configuration, IP addressing (for example, static IPv4), and ISP handling.

Documentation checklist

Required account details

• Account username or customer ID used with the ISP or Freedom DNS account
• Registered email address tied to the subscription
• Subscription name or plan identifier shown in the portal

Optional supporting documents

• Payment receipt or billing statement showing the charge you want adjusted
• Screenshots of the subscription page in your Customer Portal
• Any correspondence with customer support regarding the cancellation

Common mistakes

Trying to cancel via app stores

Many customers try to cancel through Google Play or the Apple App Store. For ISP‑embedded Freedom DNS add-ons, this does not stop the ISP billing; cancellation must be done in the Customer Portal.

Assuming an app-store unsubscribe is sufficient can lead to continued billing or lack of refund.

Missing confirmation and invoice checks

Another common mistake is not checking the registered email for the revised invoice or refund notice after cancellation.

Also, failing to record the cancellation confirmation or request ID can delay follow-up with support if the process exceeds the stated 1 - 3 working days.

Comparative recap

At a glance

Quick comparison of key postures for Freedom DNS in Singapore-specific deployment and typical add-on behavior.

Notes on comparison

This table summarises cancellation method, refunds, processing time, and contract status based on the available guidance for the service.

After cancelling

What to check next

After you cancel, watch your registered email for a revised invoice that reflects any prorated refund.

Confirm that DNS access or filtering has ceased and that your internet service behaves as expected without the add-on.

Useful links

Official plan and pricing page: https://freedomdns.net/pricing.html

For related SmartDNS apps (note: app-store listings may not control ISP add-ons): KeepSolid SmartDNS on the App Store

Address

Corporate location

500 Yale Ave N, Seattle, Washington, 98109 US

Local support

For service-specific support in Singapore, contact your ISP or the local reseller that supplied the Freedom DNS add-on through your broadband account.