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I hereby notify you of my decision to terminate the contract relating to the Indihome service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Indihome: Step-by-Step Guide
What is Indihome
Overview
IndiHome is an Indonesian subscription service from Telkom that bundles home broadband, IPTV, and fixed-line telephone services.
Service context for Singapore readers
IndiHome is an Indonesia-based ISP and its packages, billing, and support are governed by Indonesian terms and Telkom procedures.
If you are in Singapore but using IndiHome services (for example, for property in Indonesia), follow Telkom/IndiHome rules when cancelling.
How to cancel Indihome
Primary cancellation routes
- Online or customer service: contact Telkom/IndiHome via their official channels or visit a Grapari/Plasa Telkom counter.
- Phone contact: use the provider’s customer service channels as given in your contract or billing statements.
Step-by-step cancellation process
- Notify Telkom at least 14 working days before your desired termination date as required for formal processing.
- Provide account details, ID (or power of attorney if needed), and the reason for termination.
- Arrange a return of rented equipment (modem, STB, remote) and obtain a receipt for the returned items.
- Settle outstanding bills, termination fees, or early-exit penalties before final closure.
What happens when you cancel
Service access
Access to broadband and IPTV will cease on the termination date specified by Telkom.
Ensure you back up any personal data stored on provider devices before the cut-off.
Billing, termination fees and equipment
Customers remain responsible for unpaid bills and any applicable termination fees or penalties.
Return of rented equipment in good condition is required; missing or damaged items may attract additional charges.
Will I get a refund?
Refund policy summary
IndiHome does not offer an automatic statutory 14‑day cooling-off refund for subscriptions; refunds follow the provider’s internal terms.
Deposit (uang jaminan) refunds are handled by Telkom/IndiHome and timelines vary.
Practical considerations and delays
- Customers report deposit refunds can take 30 working days or longer in practice.
- If promised timelines lapse, you may need to follow up through customer service or social channels.
- For examples of reported delays see provider-community reports and news coverage.
Indihome plans and pricing
Where to find official prices
IndiHome plans and pricing are published by Telkom/IndiHome and can change; always check the provider’s official pages for current information.
Important note on pricing accuracy
There are no IndiHome plans listed for Singapore; known pricing is denominated in Indonesian rupiah and specific to Indonesia.
Do not rely on third-party summaries for exact fees - use official communications or bills for precise amounts.
Your consumer rights in Singapore
General cooling-off rights
Singapore does not generally provide a blanket 14‑day cooling-off right for subscription services bought remotely.
Cancellation rights depend on the contract terms you agreed to when subscribing.
Where to seek help in Singapore
If you are a Singapore consumer affected by cross-border issues, consider contacting the Consumers Association of Singapore (CASE) for advice and mediation.
For contractual disputes involving monetary claims, small-claims procedures in Singapore courts may apply depending on jurisdiction and contract terms.
Customer experiences
Positive reports
Some users report stable connections and satisfactory customer service in well-served areas, especially where infrastructure is good.
Testimonials on local sites show content creators and small businesses sometimes find the service fit for purpose.
Negative reports
Other customers report issues such as slow Wi‑Fi, high latency, outages lasting days, billing problems, and slow refund handling.
Independent reviews and complaint threads document a mix of experiences; factor these into your decision and keep records if you proceed.
Documentation checklist
Identity and account proof
- Original or scanned ID used at subscription (KTP/passport) and account number.
- Proof of address and power of attorney if someone else acts on your behalf.
Transaction and equipment records
- Latest bills and payment receipts showing outstanding balances and deposit amounts.
- Return receipt for modem/STB/remote and any correspondence about termination.
Common mistakes
Not checking contract terms
Many customers assume a 14‑day cooling-off right; in reality, your contract supersedes that expectation.
Always read the termination and early-exit penalty clauses before cancelling.
Failing to return equipment or keep receipts
Not returning rented equipment or failing to obtain a return receipt often leads to extra charges and delays in deposit refunds.
Document every interaction and keep copies of emails, chat transcripts, and return receipts.
Comparative recap
At-a-glance comparison
| Option | = period | Key outcomes |
|---|---|---|
| Keep subscription | monthly | Continue service; pay regular bills; keep equipment. |
| Cancel at contract end | annual | No early-termination penalty; return equipment; request deposit refund. |
| Early termination | annual | May incur penalty equal to fee or remaining monthly charges plus admin costs. |
| Failure to return equipment | monthly | Potential additional charges; delays in final settlement and refunds. |
After cancelling
Follow-up actions
Confirm termination in writing and keep any final bill and return-equipment receipts for your records.
Useful links and further reading
- Guide on how to stop Indihome (community guide)
- Postclic summary of cancellation and refund issues
- News report on deposit refund delays
- User testimonials and experiences
Address
Corporate / mailing address
Telkom Indihome-related correspondence is often directed to Telkom’s Jakarta office; one cited address is:
Jl. Jend. Gatot Subroto Kav. 52, Jakarta Selatan 12710, Indonesia.
Final reminder
If you are cancelling from Singapore for services or property in Indonesia, confirm jurisdictional and contractual details before acting.
Keep all documentation and use the links above to verify procedures and timelines.