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Cancel IPRIMUS
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Iprimus service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Iprimus: Easy Method
What is Iprimus
Overview
iPrimus is an Australian internet service provider that offers broadband and telephony services, including NBN and ADSL plans.
Who uses it
The provider serves residential and business customers primarily in Australia, offering subscription-based plans and optional hardware (modems) on repayment terms.
How to cancel Iprimus
Standard cancellation steps
- Contact iPrimus customer support to request cancellation by phone or through their official channels.
- Provide account details: account name, account number, service address, and a contact phone number or email.
- Confirm the cancellation date and any outstanding charges or hardware obligations before ending service.
Alternative cancellation and escalation
- If phone contact is slow or unsuccessful, send a written cancellation or complaint to the iPrimus Complaints Team (PO Box address in the Address section below).
- If you cannot resolve the cancellation, escalate to the Telecommunications Industry Ombudsman or your local consumer authority for assistance.
What happens when you cancel
Service access and final billing
Service access will stop on the agreed cancellation date and you should receive a final bill covering usage to that date.
Hardware, equipment and returns
Hardware supplied under a repayment arrangement must be returned or repaid if you cancel within the Hardware Repayment Period (18 months).
If cancelled early, you may be charged $10 for each remaining month of that 18-month period (example: cancelling in month 1 can result in a $336 minimum hardware cost).
Will I get a refund?
General refund position
iPrimus does not state a broad automatic refund policy in their publicly available documents.
Exceptions and hardware costs
- There are no service cancellation fees, but hardware repayment charges apply if the 18-month hardware repayment period is not complete.
- No clear statutory 14-day cooling-off or explicit rights-to-refund are published in the iPrimus Critical Information Summary.
Iprimus plans and pricing
Where to check pricing
Pricing changes and plan details are published on iPrimus’s official site. Always check the provider’s pages for the most current offers and terms.
Notes about available pricing information
No verified pricing for iPrimus in Singapore was found in the sources used; located pricing information pertains to Australia and is listed in AUD.
Your consumer rights in Singapore
General guidance for Singapore residents
If you are cancelling while located in Singapore, local consumer protection laws and dispute-resolution channels apply rather than Australian-specific rules.
Steps to protect your rights
- Keep records of all communications with iPrimus (dates, names, reference numbers).
- If you cannot resolve a billing or cancellation dispute, contact Singapore consumer authorities or a consumer advice organisation for guidance on cross-border supplier issues.
Customer experiences
Positive feedback
Some long-term customers report reliable service and helpful support from iPrimus staff in isolated reviews.
Negative feedback
- Public review aggregates show frequent complaints about billing after cancellation, difficulty cancelling, long hold times, and unresolved technical problems.
- Trustpilot ratings in the verified sources show a recurring patterns of negative trend among reviewers.
Documentation checklist
Before you call
- Account name and account number
- Service address and contact phone/email
- Reason for cancellation and preferred cancellation date
If cancellation is disputed
- Copies of bills and payment receipts
- Records of prior support requests and reference numbers
- Photos or evidence of returned hardware (if applicable)
Common mistakes
Assuming there’s no hardware charge
Many customers expect cancellation to be free; however, hardware repayment charges may still apply if you are within the 18-month repayment period.
Failing to keep written records
Not keeping written confirmation of the cancellation, dates and reference numbers can make disputes harder to resolve.
Comparative recap
| Feature | Period | iPrimus (key points) |
|---|---|---|
| Cancellation fees for service | Upfront | Broadband and telephony can be cancelled without service charges; no general early-termination service fees listed. |
| Hardware repayment | 18 months | If cancelled within 18 months, $10 per remaining month applies; cancelling in month 1 can cost $336 total for hardware repayment. |
| Refunds / cooling-off | Varies | No explicit general refund policy or published 14-day cooling-off right in iPrimus CIS documents. |
| Customer sentiment | Ongoing | Mixed: isolated positive long-term reviews, but public review sites show significant negative feedback overall. |
After cancelling
What to expect next
Expect a final bill and confirmation of the service end date. Check that automatic payments or direct debits are cancelled to avoid post-termination charges.
Useful official links
- iPrimus Critical Information Summary (Internet)
- iPrimus Customer Service Guarantee information
- iPrimus Payment Assistance FAQ
Address
Complaints Team (postal)
iPrimus Complaints Team, PO Box 631, Collins Street West, Melbourne VIC 8007, Australia
Corporate office (alternative)
Level 10, 452 Flinders Street, Melbourne, VIC, Australia