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I hereby notify you of my decision to terminate the contract relating to the Swisscom service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Swisscom: Easy Method
What is Swisscom
Overview
Swisscom is a leading Swiss telecommunications provider offering residential and business services including mobile, internet and TV subscriptions.
The company operates under fixed-term contracts, device sales and digital subscription options managed both directly and via app platforms.
Core offerings
Services include fixed broadband, mobile plans, and bundled Home packages that can combine internet, TV and phone services.
Some services and payments may be managed through third-party platforms (App Store / Google Play) rather than directly through Swisscom.
How to cancel Swisscom
Standard cancellation channels
- Call Swisscom customer service: 0800 40 50 60 to request cancellation over the phone.
- Use the My Swisscom portal or online chat to submit a cancellation request from your account.
- Send a written cancellation to Swisscom (address below) if required or preferred.
Special cases and platform subscriptions
- Notice period: standard notice is 60 days after the minimum contract term (typically 12 or 24 months).
- If your subscription is billed via Apple App Store or Google Play, cancel and request refunds through those platforms; Swisscom cannot cancel those subscriptions for you. See Swisscom Pay information: Swisscom Pay (App Store / Google Play).
- Suspension: mobile subscriptions can be paused for 2 - 12 months for a one-off fee (CHF 25); no subscription charges while suspended and the contract term is extended. See suspension rules: Pause / Cancelling on hold.
What happens when you cancel
Service access and termination
Cancellation becomes effective after the notice period or at the agreed termination date and service access (internet, mobile, TV) will stop accordingly.
Hardware provided by Swisscom may need to be returned following the device-return rules, otherwise charges may apply.
Billing and final charges
If you cancel early (before the minimum term ends) you are normally required to pay the remaining monthly charges for the minimum contract period.
Final billing may include outstanding monthly fees, any unpaid device costs, and charges related to early termination or missing returns.
Will I get a refund?
Device orders and returns
Swisscom allows returns of most device orders within 14 days if items are sealed, unopened and in original packaging; returns are free of charge when conditions are met.
See the device return policy for details and exceptions: Order & return information.
Subscription refunds and exceptions
Subscriptions purchased through App Store or Google Play are handled under the respective platform’s refund policies; Swisscom does not process those refunds directly.
Promotional items, opened products or certain hardware (exceptions exist) may not be refundable; check the specific product terms before returning.
Swisscom plans and pricing
Where to find current prices
Swisscom regularly updates plan details and pricing. Always check the official Swisscom website or your contract for the current rates and terms.
If in doubt, contact Swisscom customer service to request the price and contractual information for your specific plan.
Do not rely on third-party quotes
Do not assume prices or discounts from third-party sources; only the official contract and Swisscom’s site contain binding pricing.
Verify any promotional or bundled offers directly with Swisscom before cancelling or signing a new agreement.
Your consumer rights in Singapore
General protections
As a Singapore resident or customer, you are protected by local consumer laws and bodies such as CASE (Consumers Association of Singapore) for unfair practices and disputes.
Keep your receipts, contract documents and communications to support any complaint or refund request under local consumer protection mechanisms.
Practical steps when dealing from Singapore
If you move to or reside in Singapore and need to cancel Swisscom services, document your reason (for example, relocation) and gather official proof if required by Swisscom.
If you cannot resolve a dispute with Swisscom directly, you may lodge a complaint with Singapore consumer protection agencies and consider seeking local legal advice for contract-related questions.
Customer experiences
Positive feedback
Some long-term customers report reliable technical performance and satisfactory customer service in specific cases, noting strong network quality.
Positive reviews sometimes highlight attentive support that went beyond expectations.
Negative feedback
Many reviews cite issues with complex contracts, perceived non-transparent pricing, difficulty cancelling or porting out, and frustration with device return rules.
Customers also report problems with the My Swisscom app (stability and login issues) and inconsistencies in return flexibility for certain hardware.
Documentation checklist
Required documents
- Customer name and Swisscom contract or customer number.
- Proof of identity (ID or passport) matching the account holder.
- Written cancellation request or confirmation from the My Swisscom portal.
Helpful supporting items
- Proof of relocation (municipality confirmation) if cancelling early due to moving abroad.
- Order numbers, invoice copies and payment receipts for device returns or billing disputes.
- Original device packaging and accessories if returning hardware within the allowed window.
Common mistakes
Before cancelling
Many customers forget the 60-day notice period or assume they can cancel immediately after requesting termination. Check your minimum term and notice period first.
Another common error is attempting to cancel app-store-managed subscriptions through Swisscom instead of via Apple or Google Play.
During and after cancellation
Failing to return devices within the 14-day sealed-window (when required) can lead to denied refunds or extra charges.
Customers sometimes neglect to get written confirmation of a cancellation or miss the final bill that may include early-termination fees or outstanding device charges.
Comparative recap
Quick comparison
This table summarises key points on cancellation, refunds and special rules for Swisscom services.
Notes on terms
The Period column uses annual / monthly where appropriate to indicate annual or monthly contexts.
| Feature | Swisscom policy | Period |
|---|---|---|
| Minimum contract | Typically 12 or 24 months; early cancellation requires paying remaining monthly charges for the minimum term. | annual |
| Notice period | Standard notice is 60 days after the minimum contract term ends. | monthly |
| Device returns | Most devices refundable within 14 days if sealed and unopened; exceptions may apply for certain hardware. | 14 days |
| App-store subscriptions | Managed and refunded via Apple / Google Play, not through Swisscom. | monthly |
| Suspension option | Mobile subscriptions can be suspended 2 - 12 months for a one-off fee (CHF 25); contract extended accordingly. | monthly |
After cancelling
What to expect next
Expect a confirmation of termination from Swisscom and a final invoice covering any remaining charges or device fees.
Keep all correspondence and final bill documents for at least several months in case of disputes.
Useful links
- Cancellation pause and related rules: Pause / Cancelling on hold
- Device order and return information: Order & return policy
- App-store billing and Swisscom Pay guidance: Swisscom Pay (App platforms)
Address
Postal address for written notices
Swisscom (Schweiz) AG, Kundenservice, Alte Tiefenaustrasse 6, 3050 Bern, Switzerland.
Customer service contact
For phone support use 0800 40 50 60 for cancellations and contract questions; international callers should check Swisscom's contact page for the correct number.