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Cancel UNIFI
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I hereby notify you of my decision to terminate the contract relating to the Unifi service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Unifi: Easy Method
What is Unifi
Overview
Unifi is Telekom Malaysia's consumer-facing brand for broadband, home and mobile services in Malaysia. It offers fibre broadband plans, TV streaming add-ons, and related digital services under TM's terms and conditions.
Service scope
Unifi includes core ISP services (broadband and mobile), Unifi TV/streaming add-ons, and a separate product named Unifi App Limited (Venues) which is unrelated to TM's Unifi broadband offerings. Policies differ by product.
How to cancel Unifi
Start the cancellation (online)
- Give 30 days' notice via Unifi self-care portal (unifi.com.my), the MyUnifi app, live chat, email (help@tm.com.my), Facebook or Twitter.
- Use the official Unifi support page for guidance: Unifi support FAQ.
Complete the termination (in person)
- After you give notice, visit a TMpoint outlet around Days 31 - 35 to complete termination and return any TM equipment if required.
- If you visit after Day 35 you may need to give another 30 days' notice; plan the TMpoint visit within the recommended window.
What happens when you cancel
Service access and billing
After you submit 30 days' notice, services generally continue until the effective termination date at the end of the notice period.
For Unifi TV or streaming add-ons, cancellation mid‑billing cycle does not trigger a pro‑rata refund; access continues until the end of the current billing cycle.
Contracts and penalties
If you terminate a fixed‑term contract early you may incur an early termination penalty (ETP). TM calculates ETPs based on remaining months or fixed plan penalties (for example, RM500 on some plans).
Return any rented hardware as required; some products (see Unifi App Limited) may require hardware return to refund a deposit.
Will I get a refund?
Credit balance refunds
If you have a credit balance when your Unifi (TM) service ends, TM will refund that balance within 90 days of termination.
Exceptions and non‑refunds
- Unifi TV/streaming add-ons: no refunds for mid‑cycle cancellations; access remains until the end of the billing cycle (Unifi TV apps support).
- Unifi App Limited (Venues): 30‑day free trial must be cancelled within the trial to avoid billing; hardware deposit refundable only upon return of equipment in good condition (Unifi App Limited terms).
Unifi plans and pricing
App subscription pricing
The only Singapore‑denominated Unifi pricing available in the verified data is for the Unifi app membership (in-app purchases).
Table of available app prices
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly Subscription | S$3.98 | monthly | In-App Purchase for Unifi app membership |
| Yearly Subscription | S$39.98 | annual | In-App Purchase for Unifi app membership |
Your consumer rights in Singapore
General guidance for Singapore residents
If you are in Singapore and using a Unifi product purchased cross‑border, note that local consumer protections may differ from Malaysia's rules.
Unifi's cancellation and refund terms are governed by TM's terms and the purchase method (for example, in‑app purchases follow the store's terms). Check your purchase channel and contract for the governing rules.
When to seek local advice
If you believe a policy is unfair or you need help enforcing a refund, consider contacting Singapore consumer advisory services for guidance on cross‑border or digital purchase disputes.
Customer experiences
Positive feedback
Users praise intuitive interfaces and responsive support in some channels, noting ease of use and quick remediation from support teams on certain platforms.
Negative feedback
Common complaints include slow or unhelpful customer service, unresolved technical issues, inconsistent speeds, long waiting times, and disputes over contract renewals or hidden fees.
Documentation checklist
What to bring for termination
- Your Unifi account number or customer ID.
- Valid photo ID (NRIC, passport) matching the account holder.
- Any receipts or proof of deposit if equipment was rented or a deposit was taken.
What to prepare ahead
- Screenshot or confirmation of the 30‑day notice submission from the self‑care portal or MyUnifi app.
- List of hardware to return and its condition; keep packing slips if available.
Common mistakes
Timing errors
One frequent error is missing the recommended TMpoint visit window (Days 31 - 35) after giving 30 days' notice. Visiting too late can require re‑notification and delay termination.
Expecting mid‑cycle refunds
Many customers mistakenly expect prorated refunds for streaming add‑ons; Unifi's policy is no refunds mid‑cycle and access continues until the billing period ends.
Comparative recap
Quick comparison
The table below compares cancellation notice, refund rules and trial/returns across the verified Unifi products.
At‑a‑glance table
| Service | Cancellation notice | Refund policy | Trial / Deposit | Period |
|---|---|---|---|---|
| Unifi (TM broadband / mobile) | 30 days' notice online; visit TMpoint Days 31 - 35 to complete | Credit balances refunded within 90 days; ETPs apply if in contract | Return TM equipment if required | - |
| Unifi TV / streaming add‑ons | Cancel via app/portal; effective next billing cycle after notice | No refunds mid‑cycle; access until end of cycle | No trial refund for mid‑cycle cancel | - |
| Unifi App Limited (Venues) | 30‑day free trial; must cancel within trial to avoid billing; thereafter 30 days' notice | Hardware deposit refundable on return in good condition | 30‑day free trial; deposit refundable on return | - |
After cancelling
Next steps to confirm closure
Keep confirmation of service termination and any refund references. Monitor your bank/card statements for refunds or final charges.
Official links and contacts
- Unifi support FAQ: https://unifi.com.my/support/faq
- Unifi TV apps support: https://unifi.com.my/tv/tv/tv/support/tv-apps
- Unifi App Limited (Venues) terms: https://www.unifi.app/terms-and-conditions-venues
Address
Corporate correspondence
Menara TM, Jalan Pantai Baharu, 50672 Kuala Lumpur, Malaysia.
In‑person termination
For in‑person termination and equipment return, visit your nearest TMpoint outlet during the recommended Days 31 - 35 after lodging 30 days' notice.