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Cancel AUTOROAM
in 30 seconds only!
Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Autoroam service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Autoroam: Easy Method
What is Autoroam
Overview
AutoRoam is a pay-as-you-go roaming feature that automatically connects your mobile to partner networks while abroad so you can use data without buying a local SIM.
It charges usage per GB or per 100 MB depending on the destination group and is intended for occasional roaming rather than a fixed monthly plan.
How it works
When you travel to supported countries, AutoRoam automatically enables data roaming on eligible devices and bills consumption at the applicable pay-as-you-go rate.
You can enable or disable AutoRoam in the app and by turning Data Roaming off on your phone to prevent further usage.
How to cancel Autoroam
Canceling from the app
- Open your service provider app and go to the AutoRoam or Roaming settings.
- Turn off AutoRoam or Data Roaming to stop new roaming usage immediately.
- Note: turning AutoRoam off stops roaming usage but does not substitute for formal account termination.
Formal cancellation / port-out timing
- Submit your cancellation request by 12 PM (noon) on the last day of the calendar month for termination to take effect that same month.
- If you submit later than 12 PM on the last day, termination will apply from the next billing month.
- Service remains active until the end of the calendar billing cycle and you will be billed for the full month.
What happens when you cancel
Service access
Your roaming and mobile service remain active until the final day of the billing cycle in which termination is effective.
Disabling AutoRoam in the app or device stops roaming data while the account remains active.
Billing and renewal
There is no separate one-off “cancellation fee,” but a minimum service period of two billing cycles applies so you are typically committed to at least two months of charges.
No pro-rata or mid-cycle refunds are given for unused days; you are charged for the full billing cycle that contains your termination.
Will I get a refund?
Standard refund policy
There is no refund for unused prepaid days when cancelling or porting out mid-cycle; you remain liable for the full billing cycle charges.
Guarantee deposits are refundable by default but require a formal request and adherence to time limits and attempt limits.
Guarantee deposit & waivers
- Guarantee deposit refunds can only be requested starting one year (365 days) after deposit placement.
- Up to three refund attempts are allowed; if none succeed, remaining deposit is refunded upon account termination.
- For mistaken AutoRoam PAYG charges, you may raise a waiver request in-app for charges within the last three months; if zero consumption is verified, the waiver is approved and reflected on the next bill.
Autoroam plans and pricing
Price list
| Plan | Price | Period | Features |
|---|---|---|---|
| AutoRoam Asia | S$10.00/GB | Pay-as-you-go | Automatic mobile data roaming billed per GB in Asia group countries (e.g., Malaysia, Hong Kong, Thailand, etc.) |
| AutoRoam APAC Plus | S$15.00/GB | Pay-as-you-go | Automatic roaming billed per GB in extended APAC countries like USA, Australia, Japan, etc. |
| AutoRoam Global | S$9.00/100 MB | Pay-as-you-go | Automatic roaming billed per 100 MB in global destinations like Europe, UK, Germany, etc. |
| AutoRoam India/UAE | S$9.00/100 MB | Pay-as-you-go | Automatic roaming billed per 100 MB in India and UAE |
Your consumer rights in Singapore
Billing and minimum commitment
Consumers should expect to pay for a minimum of two billing cycles; cancellation or port-out does not exempt you from these charges.
No pro-rata refunds are given for unused days within a billing cycle; this is part of the provider’s billing policy.
Deposit and waiver protections
- Guarantee deposit refunds require formal requests and have a one-year waiting period and up to three attempts.
- You can request waivers for AutoRoam/PAYG charges incurred without usage within a three-month window.
- Keep records of requests and responses to support any disputed billing claims under local consumer protection channels.
Customer experiences
Reported positives
There are few confirmed, specific positive reviews solely for AutoRoam; most feedback focuses on overall service performance.
AutoRoam’s convenience for automatic connectivity while traveling is considered useful when billed as expected.
Reported negatives
- Users report unexpected auto-added or auto-renewing add-ons driving up bills without clear consent.
- Some customers say cancelling or porting out was difficult and billing continued, prompting port-out as the only effective stop.
- Complaints include slow or inadequate customer support response for billing and cancellation issues.
Documentation checklist
What to prepare before cancelling
- Account holder name and registered mobile number.
- Account number or customer ID from your billing statements or app.
- Photo ID matching the account holder (if requested by support).
Proofs to keep after requesting cancellation
- Screenshot or confirmation of cancellation request and timestamp (showing submission time).
- Final bill and records of any waiver or deposit refund requests.
- Port-out confirmation if you switch providers.
Common mistakes
Assuming turning off roaming cancels billing
Turning Data Roaming or AutoRoam off prevents further roaming data usage, but it does not substitute for formally cancelling or porting out your account.
Users who only disable roaming can still be billed for the active billing cycle and minimum commitment period.
Missing the cutoff time
Submitting a cancellation after 12 PM (noon) on the last day of the month will delay termination to the next month, resulting in an extra billed cycle.
Always note the exact time you submit a cancellation to avoid unexpected charges.
Comparative recap
Quick comparison
| Plan | Price | Period | Best for |
|---|---|---|---|
| AutoRoam Asia | S$10.00/GB | Pay-as-you-go | Short trips within nearby Asian countries where per-GB billing is acceptable |
| AutoRoam APAC Plus | S$15.00/GB | Pay-as-you-go | Travel to higher-cost APAC/extended regions where coverage matters more than price |
| AutoRoam Global | S$9.00/100 MB | Pay-as-you-go | Short data needs in Europe/UK where small 100 MB blocks control spend |
| AutoRoam India/UAE | S$9.00/100 MB | Pay-as-you-go | Travel specifically to India or UAE with small-block billing |
After cancelling
Immediate steps
Turn off AutoRoam and Data Roaming on your device to avoid accidental roaming charges after you submit cancellation.
Keep digital copies of cancellation confirmations and the timestamp showing your request time.
Where to find help
For a practical walkthrough of cancellation timing and expectations, refer to a public cancellation guide:
Circles.Life cancellation guide (Postclic)
Address
Formal postal cancellations
Use the registered cancellation address if you need to send paper correspondence or formal notices about termination.
Address details
Cancellation Department, Singapore Telecommunications Limited
31 Exeter Road, Comcentre, Singapore 239732