Cancellation Eight Mobile: Easy Method

What is Eight Mobile

Overview

Eight Mobile (Eight Telecom Pte. Ltd.) is a Singapore‑based MVNO offering simple, low‑cost mobile subscription plans with local data, roaming allowances, and voice/SMS included.

The service operates on a major host network and advertises budget plans and eSIM/physical SIM options for residents and travellers.

Where to find official information

Official product pages, current plans and company details are available on Eight’s website.

For official details visit the provider: Eight (official site).

How to cancel Eight Mobile

Cancel from the iOS app

• Open the Eight app on your iPhone.
• Tap "You" then the gear icon to open settings.
• Choose "Other settings" then "Erase all data" or "Delete account".
• Enter your reason and password, then confirm "Delete account".

Cancel from the Android app and web

• Android: In the app go to You → gear icon → Other settings → Delete account, confirm with your login and reason; cancellation completes.
• Web (PC): Use the provider’s withdrawal/resignation form, log in with your email/password, enter a reason and submit to complete withdrawal.

What happens when you cancel

Service access and renewal

Once you complete the in‑app or web deletion flow, future renewals stop and your subscription will not auto‑renew.

Any billing already processed for the current paid period typically remains active until that period ends (subject to provider terms).

Data, number and account effects

Cancelling or deleting your account generally removes your profile and may release or delete stored data tied to the account.

If you need to keep your mobile number, confirm port‑out or number retention options before deleting the account.

Will I get a refund?

Official policy

Eight App subscription fees are non‑refundable except where required by law. This is the provider’s stated policy.

There is no automatic 14‑day cooling‑off for subscription fees mentioned in those terms; refunds are therefore limited.

Exceptions and dispute options

• Refunds may occur if required by law or after a successful dispute via your bank (card chargeback) - user reports indicate refunds are rare and sometimes only provided through bank goodwill.
• Keep evidence (screenshots, emails, billing statements) to support disputes or chargebacks.

Eight Mobile plans and pricing

Pricing summary

Below are the main plans and listed prices (SGD) from official and recent public listings.

Annual payment options are offered for some 5G plans and can reduce the effective monthly cost.

Your consumer rights in Singapore

Regulatory bodies and complaints

Eight Telecom is a Singapore‑registered entity; unresolved billing or service complaints can be raised with local regulators.

Consumers may approach dispute channels such as IMDA or CASE if the provider cannot resolve a billing or service issue.

Evidence and escalation

• Retain detailed evidence: screenshots of bills, app screens, emails and timestamps.
• If a charge is improper, you can also contact your bank to investigate or file a chargeback while pursuing a complaint with authorities.

Customer experiences

Positive feedback

• Many users praise the affordability and large data allowances relative to price.
• Service quality can be acceptable where the host network has strong coverage; port‑in issues sometimes resolved after visiting service centres.

Negative feedback

• Frequent reports of network instability in certain locations (e.g. intermittent disconnects, issues on trains).
• Roaming problems and occasional double charges; some customers report slow or unhelpful email support and limited phone support options.

Documentation checklist

What to prepare before cancelling

• Account login details (email, password) to complete in‑app or web deletion flows.
• Reason for cancellation (the app/web form requests a reason).

Evidence for disputes

• Billing statements showing the charge dates and amounts.
• Screenshots of app subscriptions, confirmation screens, emails with receipts, and any correspondence with support.

Common mistakes

Deleting without porting or backing up

Some users delete their account before porting their number or backing up important account data, resulting in loss of number or service continuity.

Always check number retention/port options before confirming deletion if you wish to keep the number.

Assuming automatic refunds

Many assume unsubscribing automatically triggers a refund for the current period; in practice, subscription fees are typically non‑refundable unless law requires otherwise.

If you believe you were wrongly charged, prepare evidence and contact your bank as well as Eight for resolution.

Comparative recap

Quick plan comparison

After cancelling

Follow‑up actions

Confirm you receive an account deletion or cancellation confirmation email or screen capture the final confirmation within the app.

If you have recurring payments set up with your bank or app store, ensure those are cancelled to avoid future charges.

Helpful links

Official provider site for plan or account queries: https://www.eight.com.sg/.

For unresolved billing or service complaints consider escalation channels available in Singapore (regulators and your bank).

Address

Company location

StarHub Green, 67 Ubi Avenue 1, #03‑001, Singapore 408942.

Use this address for general correspondence; check the official site for the most current contact details.