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Cancel CHATR
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Chatr service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Chatr: Easy Method
What is Chatr
Overview
Chatr is a Canadian mobile carrier offering no-frills prepaid plans focused on unlimited Canada-wide talk and text plus tiered data allotments. It operates primarily as a budget brand with simple prepaid and limited postpaid options.
Scope
Chatr is based in Canada and its plans, pricing and support are tailored to Canadian customers. There is no indication Chatr publishes local Singapore plans or pricing.
How to cancel Chatr
By phone (remove auto-pay)
- Call from your Chatr phone: dial *611 and request removal of auto-pay.
- Or call from any phone: 1-800-485-9745 and ask customer service to remove auto-pay.
- Once auto-pay is removed, stop adding funds - prepaid accounts will deactivate when balance or time expires.
Written request and number porting
- Send a written cancellation request by email or postal mail to Chatr Mobile for a record of your instruction.
- Porting your number to another carrier will effectively close your Chatr account; start the port-out with your new provider.
- Keep proof of delivery or confirmation from the gaining carrier when porting out or sending written notice.
App-store subscriptions
- If you subscribed to a "Chatra" app via Google Play or Apple App Store, cancel through that store - note this refers to a different service (Chatra chat software), not Chatr Mobile.
- App-store cancellations must be processed in the respective store settings; refunds follow store policies.
What happens when you cancel
Service access and expiry
For prepaid Chatr service, cancelling autopay or failing to top up will let the account expire when the paid term ends. Service stops when the balance or active period runs out.
Number porting and account closure
Porting your number to another provider transfers the number and effectively closes your Chatr service. Confirm closure with the receiving carrier and keep their confirmation.
Account data and balances
Unused prepaid days or remaining balance are typically forfeited on deactivation or account closure. Save receipts and account screenshots in case of dispute.
Will I get a refund?
Standard policy
Chatr generally does not refund unused portions of prepaid service. Balances and unused days are forfeited when the account lapses or is cancelled.
Possible exceptions and dispute route
- Refunds are uncommon and usually only considered for provider error or material breach - keep documentation if you claim this.
- If you believe you are owed money, escalate with written requests and keep copies; dispute via your bank or consumer channels if necessary.
Chatr plans and pricing
Price list
The table below lists commonly advertised Chatr prepaid plans and approximate SGD equivalents (1 CAD ≈ 1.014 SGD).
Notes on currency
Prices are displayed in Canadian Dollars (CAD). Equivalent SGD values are approximate and for reference only.
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| 3 GB Plan | C$28 (≈ S$28.40*) | Monthly | 3 GB data, unlimited Canada-wide talk, 4G speeds up to 150 Mbps |
| 10 GB Plan | C$34 (≈ S$34.50*) | Monthly | 10 GB data, unlimited Canada-wide talk, 4G speeds up to 150 Mbps |
| 60 GB Plan | C$39 (≈ S$39.60*) | Monthly | 60 GB data, unlimited Canada-wide talk, 4G speeds up to 150 Mbps |
| 80 GB Plan | C$47 (≈ S$47.70*) | Monthly | 80 GB data, unlimited Canada-wide talk, 4G speeds up to 150 Mbps |
| Yearly Prepaid Plan | C$149 (≈ S$151.10*) | Annual | 30 GB per year, unlimited Canada-wide talk & text |
| Flash Sale - 25 GB Plan | C$25 (≈ S$25.30*) | Monthly (promo) | 25 GB data (+5 GB Auto-Pay bonus), 4G speeds, unlimited Canada-wide talk |
Your consumer rights in Singapore
General protections
Singapore consumer law protects against misrepresentation and unfair practices, but there is no universal automatic cooling-off right for activated prepaid telecom services.
Rights and remedies depend on the contract terms and the nature of the problem; always check the service agreement and receipts.
Practical steps if you have a dispute
- Keep written records of requests, calls and receipts.
- Escalate in writing to the provider, then consider local consumer bodies or dispute resolution if unresolved.
Customer experiences
Common negative feedback
Many users report poor customer service experiences, including long hold times, automated systems, and slow ticket responses.
Issues often cited include difficulty stopping auto-pay, problems porting out numbers, and disputes over refunds for double charges or unused time.
Positive feedback
Some customers report efficient in-store assistance and satisfactory bilingual support in certain locations and interactions.
For aggregated reviews see user review pages and discussion threads to weigh recent experiences.
Documentation checklist
Before you cancel
- Account number or phone number associated with Chatr service.
- Proof of identity (ID) as required by the provider.
- Receipts or payment proof for recent top-ups and auto-pay authorisations.
When you submit cancellation
- Copy of written cancellation request (email or printed letter).
- Registered-post receipt or delivery confirmation for postal cancellations.
- Port-out authorization and confirmation from the receiving carrier if you port the number.
Common mistakes
Not removing auto-pay
Many customers stop top-ups but forget to cancel auto-pay - this can result in continued charges. Always confirm auto-pay removal with Chatr.
No proof of cancellation
Verbal cancellations without written confirmation cause disputes. Send email or registered mail and keep delivery records.
Assuming refunds
Expecting refunds for unused prepaid days is a common mistake - Chatr generally forfeits unused balances. Confirm refund eligibility before relying on it.
Comparative recap
Quick comparison
The table below summarizes common cancellation methods, ease and refund likelihood to aid decision-making.
How to use this table
Pick the method that matches your priority: speed (port-out), record-keeping (written), or simplicity (auto-pay removal).
| Method | Ease | Refund likelihood | Notes |
|---|---|---|---|
| Remove auto-pay (call *611 or 1-800-485-9745) | Medium | Low | Service stops when paid time ends; keep confirmation. |
| Port out number to another carrier | High | Low | Effectively closes account; get port confirmation from new provider. |
| Written cancellation (email or postal) | Low - Medium | Low | Best for records and disputes; use registered mail for proof. |
| Cancel app-store subscription (Chatra app) | Medium | Depends on store | Only applies to Chatra chat software subscriptions, not Chatr Mobile telecom plans. |
After cancelling
Immediate actions
- Monitor bank or card statements for unexpected charges for at least one billing cycle.
- Keep copies of confirmation messages, port receipts and any written correspondence.
Helpful online resources
- Postclic - How to cancel Chatr (guide)
- TheInformr - Chatr overview and cancellation notes
- Trustpilot - Customer reviews for Chatr
- MobileSyrup - Recent Chatr pricing changes
Address
Mailing address
Chatr Mobile Attn: Customer Service
333 Bloor Street East, 8th Floor
Toronto, Ontario M4W 1G9
Phone contacts
From a Chatr phone: dial *611 to reach support and request auto-pay removal.
From any phone: 1-800-485-9745 for customer service.