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I hereby notify you of my decision to terminate the contract relating to the Digi service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Digi: Easy Method
What is Digi
Digi is a mobile telecommunications brand offering prepaid, postpaid and roaming services in the region. Information in this guide references Digi-related terms and regional CelcomDigi guidance for cancellation and refunds.
Scope of this guide
This guide focuses on cancelling Digi-related subscriptions and roaming passes relevant to Singapore users. It summarises cancellation steps, refund expectations and next steps.
Sources used
Content is based on Digi/CelcomDigi published help pages, terms and verified summaries. Links to those sources are included in the After cancelling section.
How to cancel Digi
Cancel via Digi app or web (direct provider)
- Open the Digi app or the Digi web portal and sign in to your account.
- Navigate to Subscriptions, Plans or Auto‑renew settings and choose Cancel or Turn off auto‑renew.
- Follow on‑screen prompts to confirm; cancellation via provider typically stops auto‑renew but access continues until the paid period ends.
Cancel App Store / Google Play purchases
- For iOS purchases billed via Apple: go to Settings → [Your Name] → Subscriptions → Cancel Subscription, or manage via the Mac App Store account settings.
- For Android purchases billed via Google Play: open Google Play → Subscriptions and services → select the subscription → Cancel. Google Play refunds are subject to Google’s policies (see links below).
What happens when you cancel
Access after cancellation
If you cancel through the provider (app/web), auto‑renewal is usually disabled but you keep access until the end of the paid term.
Service termination and device plans
For device‑bundled postpaid plans with minimum commitments, early termination may trigger forfeiture of remaining device payments or additional charges under the provider’s terms.
Will I get a refund?
General refund position
Digi/CelcomDigi terms do not guarantee a general right to refunds for telecom subscriptions. Deposits or specific fees may be treated separately under the terms.
Platform purchases and exceptions
- App Store and Google Play purchases: refunds follow Apple/Google policies. Google Play commonly allows a short refund window (e.g., 2 hours).
- Digi does not override platform refund rules for purchases billed through those stores; check the platform for refund requests.
Digi plans and pricing
Representative roaming pass
The table below shows the verified approximate Singapore‑denominated price for a specific Digi roaming pass derived from published data.
Notes on pricing
Amounts are approximate conversions and Digi Singapore may publish different local pricing. Always confirm prices in the app or at checkout before purchase.
| Plan | Price | Period | Features |
|---|---|---|---|
| 3‑Day 4 GB Roaming Pass to Singapore (Digi) | S$7.94 (approx.) | 3 days | 4 GB data roaming in Singapore |
Your consumer rights in Singapore
Cooling‑off and refund rights
Singapore law does not generally provide a 14‑day cooling‑off right for telecom subscriptions. Telecom services are typically excluded from distance‑sale cooling‑off protections.
Complaint and redress options
- You may escalate unresolved telecom complaints to the relevant Singapore regulator or use the Small Claims Tribunal for monetary disputes.
- For platform purchases, rely on Apple/Google refund mechanisms as first recourse for billed charges via their stores.
Customer experiences
Common reported issues
Public reports about CelcomDigi include app instability, login and eKYC problems, and sporadic billing or connection issues.
User response and context
Many complaints appear on community forums. These reports reflect user experiences and may not represent all customers or Digi’s official position.
Documentation checklist
What to gather before cancelling
- Account username or mobile number used with Digi.
- Recent billing statements or receipts showing the subscription or charge in question.
- Device IMEI or contract number for postpaid/device bundle cases (if applicable).
What to include in written notice
- Your full name, account number and contact information.
- Clear statement of intent to cancel, effective date and reason (optional).
- Attach proof of purchase if requesting a refund or disputing a charge.
Common mistakes
Assuming instant refunds
Example: cancelling a subscription in the app does not automatically produce a refund. Refunds depend on the terms and whether the purchase was billed by Apple/Google.
Not checking the billing channel
Example: purchases billed through App Store or Google Play must be cancelled and refunded via those platforms, not via Digi’s customer portal.
Comparative recap
Quick comparison table
| Context | Cancellation requirement | Refunds | Notes |
|---|---|---|---|
| Postpaid / broadband (CelcomDigi regional) | Written notice; at least 3 business days | No automatic refunds; early termination may forfeit remaining device payments | Device‑bundle minimum commitments can trigger charges |
| App Store (iOS) | Cancel via iPhone/iPad Settings → Subscriptions | Refunds per Apple policy (request via Apple) | Digi cannot override Apple billing rules |
| Google Play (Android) | Cancel via Google Play → Subscriptions and services | Refunds per Google Play policy (short window e.g., 2 hours) | Use Google Play refund process for purchases billed by Google |
| Direct web/app (Digi portal) | Follow provider cancellation steps; usually disables auto‑renew | Access typically continues until end of paid term; refunds per terms | Check provider terms for device‑bundle obligations |
After cancelling
Follow‑up actions
- Keep confirmation emails or cancellation reference numbers until the final billing cycle completes.
- Monitor your next bank or card statement for any unexpected charges and raise disputes promptly if needed.
Helpful official links
- How to cancel App Store subscriptions (CelcomDigi)
- How to cancel Google Play subscriptions (CelcomDigi)
- CelcomDigi Period of Agreement & Termination (summary)
- Digi Singapore Terms
Address
Corporate contact
Digi Telecommunications Sdn. Bhd., Lot 10, Jalan Delima 1/1, Subang Hi‑Tech Industrial Park, 40000 Subang Jaya, Selangor, Malaysia.
When to send written notices
If a written cancellation notice is required, send it to the corporate address above and retain proof of postage or delivery confirmation.