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Cancel EIGHT MOBILE
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Eight Mobile service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Eight Mobile: Easy Method
What is Eight Mobile
Overview
Eight Mobile (Eight Telecom Pte. Ltd.) is a Singapore‑based MVNO offering simple, low‑cost mobile subscription plans with local data, roaming allowances, and voice/SMS included.
The service operates on a major host network and advertises budget plans and eSIM/physical SIM options for residents and travellers.
Where to find official information
Official product pages, current plans and company details are available on Eight’s website.
For official details visit the provider: Eight (official site).
How to cancel Eight Mobile
Cancel from the iOS app
- Open the Eight app on your iPhone.
- Tap "You" then the gear icon to open settings.
- Choose "Other settings" then "Erase all data" or "Delete account".
- Enter your reason and password, then confirm "Delete account".
Cancel from the Android app and web
- Android: In the app go to You → gear icon → Other settings → Delete account, confirm with your login and reason; cancellation completes.
- Web (PC): Use the provider’s withdrawal/resignation form, log in with your email/password, enter a reason and submit to complete withdrawal.
What happens when you cancel
Service access and renewal
Once you complete the in‑app or web deletion flow, future renewals stop and your subscription will not auto‑renew.
Any billing already processed for the current paid period typically remains active until that period ends (subject to provider terms).
Data, number and account effects
Cancelling or deleting your account generally removes your profile and may release or delete stored data tied to the account.
If you need to keep your mobile number, confirm port‑out or number retention options before deleting the account.
Will I get a refund?
Official policy
Eight App subscription fees are non‑refundable except where required by law. This is the provider’s stated policy.
There is no automatic 14‑day cooling‑off for subscription fees mentioned in those terms; refunds are therefore limited.
Exceptions and dispute options
- Refunds may occur if required by law or after a successful dispute via your bank (card chargeback) - user reports indicate refunds are rare and sometimes only provided through bank goodwill.
- Keep evidence (screenshots, emails, billing statements) to support disputes or chargebacks.
Eight Mobile plans and pricing
Pricing summary
Below are the main plans and listed prices (SGD) from official and recent public listings.
Annual payment options are offered for some 5G plans and can reduce the effective monthly cost.
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Double Eight Plan (4G) | S$8.00 | Monthly | 388 GB local data, APAC + intl roaming, talk/SMS included |
| Fortune Eight Plan (4G) | S$11.80 | Monthly | 488 GB local data (SG/MY/ID/TH), APAC roaming (18 - 26 GB), 8 GB international roaming, talk/SMS included |
| Lucky Eight Plan (5G) | S$14.80 | Monthly (or S$148/year) | 588 GB local data (SG/MY/ID/TH), 28 GB APAC roaming, 8 GB international roaming, physical SIM or eSIM |
| Triple Eight Plan (5G) | S$18.00 | Monthly (or S$168/year) | 688 GB local data (SG/MY/ID/TH), 36 GB APAC roaming, 18 GB international roaming, physical SIM or eSIM |
Your consumer rights in Singapore
Regulatory bodies and complaints
Eight Telecom is a Singapore‑registered entity; unresolved billing or service complaints can be raised with local regulators.
Consumers may approach dispute channels such as IMDA or CASE if the provider cannot resolve a billing or service issue.
Evidence and escalation
- Retain detailed evidence: screenshots of bills, app screens, emails and timestamps.
- If a charge is improper, you can also contact your bank to investigate or file a chargeback while pursuing a complaint with authorities.
Customer experiences
Positive feedback
- Many users praise the affordability and large data allowances relative to price.
- Service quality can be acceptable where the host network has strong coverage; port‑in issues sometimes resolved after visiting service centres.
Negative feedback
- Frequent reports of network instability in certain locations (e.g. intermittent disconnects, issues on trains).
- Roaming problems and occasional double charges; some customers report slow or unhelpful email support and limited phone support options.
Documentation checklist
What to prepare before cancelling
- Account login details (email, password) to complete in‑app or web deletion flows.
- Reason for cancellation (the app/web form requests a reason).
Evidence for disputes
- Billing statements showing the charge dates and amounts.
- Screenshots of app subscriptions, confirmation screens, emails with receipts, and any correspondence with support.
Common mistakes
Deleting without porting or backing up
Some users delete their account before porting their number or backing up important account data, resulting in loss of number or service continuity.
Always check number retention/port options before confirming deletion if you wish to keep the number.
Assuming automatic refunds
Many assume unsubscribing automatically triggers a refund for the current period; in practice, subscription fees are typically non‑refundable unless law requires otherwise.
If you believe you were wrongly charged, prepare evidence and contact your bank as well as Eight for resolution.
Comparative recap
Quick plan comparison
| Plan | Price (SGD) | Key benefit |
|---|---|---|
| Double Eight (4G) | S$8.00 | Lowest price with large local data allowance (388 GB) |
| Fortune Eight (4G) | S$11.80 | Higher local data (488 GB) and APAC roaming |
| Lucky Eight (5G) | S$14.80 / S$148/year | 5G access with large local data (588 GB) and annual discount |
| Triple Eight (5G) | S$18.00 / S$168/year | Largest local data (688 GB), more roaming allowance, annual option |
After cancelling
Follow‑up actions
Confirm you receive an account deletion or cancellation confirmation email or screen capture the final confirmation within the app.
If you have recurring payments set up with your bank or app store, ensure those are cancelled to avoid future charges.
Helpful links
Official provider site for plan or account queries: https://www.eight.com.sg/.
For unresolved billing or service complaints consider escalation channels available in Singapore (regulators and your bank).
Address
Company location
StarHub Green, 67 Ubi Avenue 1, #03‑001, Singapore 408942.
Use this address for general correspondence; check the official site for the most current contact details.