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Cancel ETISALAT
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Cancellation service #1 in Singapore
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I hereby notify you of my decision to terminate the contract relating to the Etisalat service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Etisalat: Easy Method
What is Etisalat
Overview
Etisalat is a major telecommunications operator based in the United Arab Emirates that offers mobile voice, data and fixed services along with subscription packages and eSIM options.
It operates subscription models for prepaid and postpaid services and is commonly used by residents and visitors to the UAE for roaming and local connectivity.
Where it operates
The company is headquartered in the UAE and its primary customer support and service policies reflect UAE operations.
There is no separate Etisalat consumer cancellation office in Singapore; many users in Singapore interact with Etisalat via resellers or eSIM aggregators for UAE services.
How to cancel Etisalat
Via Etisalat app or online
- Open the Etisalat app and go to "Manage Services" or "My Subscriptions".
- Locate the service or automatic renewal and choose cancel or unsubscribe.
- Expect a confirmation by SMS or email once cancellation is processed.
Via USSD or SMS
- Use USSD menus (for example, dialing the service menu codes) or send SMS commands such as STOP [service code] or UNSUB / CANCEL DATA where supported.
- Follow on-screen or SMS replies to confirm cancellation; you should receive an SMS confirmation.
By phone or in person
- Call Etisalat customer support and request cancellation; you may be given an SMS or email confirmation of the request.
- Visit an Etisalat retail store with valid ID and account details; cancellations processed at the counter will be confirmed by receipt or SMS.
What happens when you cancel
Service access and termination
When a subscription or bundle is cancelled, access to that specific service typically stops at the effective cancellation time.
For prepaid bundles, data or credit tied to the bundle is usually lost when the bundle expires or is cancelled.
Renewals and billing
Automatic renewals should stop after cancellation; postpaid accounts may still show charges for usage prior to the cancellation date.
If you return devices or have contract commitments, early-termination charges or device fees may still apply per your contract.
Will I get a refund?
General refund policy
Telecom top-ups and one-time prepaid bundles are generally non-refundable; there is no standard cooling-off refund for most telecom purchases.
There is typically no general 14‑day refund right for telecom services such as prepaid recharges or one-time bundles.
Exceptions and complaints
- Refunds for instant recharges are uncommon and transactions are usually final.
- Refunds may be considered for technical errors (duplicate charges, failed delivery, wrong number) if reported promptly - often within about 48 hours - subject to review.
- Exceptional refunds or waivers can occur after escalation or regulator involvement, but this is not guaranteed.
Etisalat plans and pricing
Overview
The following prices reflect Etisalat-branded UAE eSIM roaming data plans offered by third-party resellers in Singapore.
No official Etisalat Singapore plans in SGD were identified; these are reseller or aggregator prices for UAE usage.
Price list
| Plan | Price | Period | Features |
|---|---|---|---|
| Unlimited Essential (UAE eSIM - 1GB/day, then 1.25Mbps, valid 1 day) | S$10.99 | 1 day | Unlimited Essential, 1 GB/day full-speed then throttled to 1.25 Mbps |
| UAE Etisalat eSIM - 3 GB for 3 days | S$15.90 | 3 days | 3 GB high-speed data, validity 3 days |
| UAE Etisalat eSIM - 5 GB for 3 days | S$22.90 | 3 days | 5 GB high-speed data, validity 3 days |
| UAE Etisalat eSIM - 10 GB for 3 days | S$32.90 | 3 days | 10 GB high-speed data, validity 3 days |
| UAE Etisalat eSIM - 20 GB for 3 days | S$55.90 | 3 days | 20 GB high-speed data, validity 3 days |
Your consumer rights in Singapore
Cooling-off under CPFTA
Under Singapore's Consumer Protection (Fair Trading) Act (CPFTA), a 5 business‑day cooling‑off period applies to unsolicited direct‑sales contracts.
This cooling-off right does not generally apply to telecom services bought through app stores, online marketplaces or in-person store purchases.
When rights may help
- If you were subjected to an unsolicited doorstep or direct sales contract, the 5 business‑day cooling-off may apply.
- For typical telecom purchases (prepaid top-ups, eSIMs bought online), merchant refund/terms and Telecom Regulations will be the main route, not CPFTA cooling-off.
For more details on the local cooling-off rules see this guide: CPFTA cooling-off guidance.
Customer experiences
What users praise
Many users find Etisalat reliable for network coverage and connectivity in the UAE and report straightforward subscription management via the app or reseller portals.
Some third-party reviewers note good transparency about plan features and reseller listings for eSIM products.
Common complaints
Frequent negative reports concern customer service difficulties: long waits, chatbot limits and trouble reaching a human agent.
Other common issues include unexpected cancellation or device fees and scams such as spoofed messages or fake payment/redemption sites; remain vigilant.
Documentation checklist
For individual customers
- Valid ID (passport or national ID) matching the account holder name.
- Account number or mobile number associated with the Etisalat service.
- Proof of purchase or transaction receipt if available (for refunds or disputes).
For third-party or business requests
- Authorization letter signed by the account holder and a copy of the account holder's ID.
- Company account details and corporate ID for business accounts.
- Device or equipment receipts if returning hardware tied to the account.
Common mistakes
Not backing up data
Many users cancel services without exporting contacts or backing up messages and lose data tied to the subscription or device.
Always back up important data before initiating cancellation or removing an eSIM/profile.
Missing notice of fees or contract terms
Users sometimes assume cancellation is free; early-termination or device recovery fees can still apply under contract terms.
Review your contract or ask an agent specifically about charges before confirming cancellation.
Falling for phishing or scams
Fake SMS links or spoofed payment sites can mimic Etisalat communications; do not enter payment details on suspicious pages.
Verify messages and use official channels or trusted reseller pages when managing subscriptions or requesting refunds.
Comparative recap
Quick comparison
| Method | Typical speed | Ease | Refund likelihood | Notes |
|---|---|---|---|---|
| App / Online | Fast | Easy | Low | Best for subscriptions and auto‑renew control. |
| USSD / SMS | Fast | Moderate | Low | Good for quick unsubscriptions and confirmations by SMS. |
| Phone support | Variable | Moderate | Low to medium | Useful for disputed charges or complex account issues. |
| In person (store) | Fast | High | Low to medium | Recommended for account verification, returns, or contractual questions. |
Best options
Use the app or online portal to stop automatic renewals quickly; visit a store or call if you need receipts, refunds or to resolve disputes.
If you suspect a billing error, report it promptly and keep receipts and timestamps for any escalation.
After cancelling
What to check
- Confirm you received SMS or email confirmation of cancellation.
- Check your final bill or remaining prepaid balance and any pending charges.
- Remove eSIM profiles or SIM cards from your device if you no longer need them.
Where to get help
If you need step‑by‑step cancellation guidance or consumer information, check general cancellation guides: Postclic Etisalat cancellation guide.
For Singapore consumer law on cooling-off periods and contract cancellation rights, see: CPFTA cooling-off guidance.
For reseller eSIM product details relevant to Etisalat UAE plans, see: eSIM plan example.
Address
Corporate address
Emirates Telecommunications Group Company PJSC
Intersection of Zayed the 1st St and Sheikh Rashid Bin Saeed Al Maktoum Street, Abu Dhabi, United Arab Emirates
How to use the address
Use this address for formal correspondence, complaints or postal notices to Etisalat UAE corporate offices.
For consumer cancellations or account tasks, first contact customer support via app, phone or an Etisalat store to confirm whether a written notice is required.