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Cancel FIZZ
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Cancellation service #1 in Singapore
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I hereby notify you of my decision to terminate the contract relating to the Fizz service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Fizz: Easy Method
What is Fizz
Overview
Fizz is a community-driven mobile and membership service that offers customizable mobile plans and a paid membership model. It operates primarily as a Canadian mobile provider with online account management.
Services
Fizz provides prepaid mobile plans (data, talk, text), device purchase options, and a paid membership offering community features. Account and plan management are handled through the app or web portal.
How to cancel Fizz
Canceling a membership in the app
- Open the Fizz app and go to the "Fizz Membership" tab.
- Tap "cancel membership" to submit your cancellation; service remains active until the end of the current billing period.
Other cancellation methods
- Use the in‑app chat to request cancellation with support.
- You can also contact Fizz support (for example by email) to request cancellation; keep records of any messages or confirmations.
- For Fizz Mobile prepaid plans, unsubscribe any time via the web or app; cancellation takes effect at the end of the current billing cycle. See the official unsubscribe page: Fizz - Unsubscribe.
What happens when you cancel
Service access and billing
When you cancel, your service generally remains active until the end of the current billing period. You will not be charged for future periods after cancellation if submitted before the next renewal.
Accounts, cards and device obligations
If you have a Fizz Card (credit line), it is frozen at the term end and closed only after any outstanding balance is paid. Closed accounts may not be eligible to re‑subscribe.
For prepaid mobile plans, cancellation at the end of the billing cycle does not result in prorated refunds for the remainder of the cycle.
Will I get a refund?
General subscription refunds
Subscription payments are normally non-refundable and are considered fully earned at the time of payment. Refunds are assessed on a case-by-case basis or when required by law.
Prepaid plans and device return exceptions
- Fizz Mobile offers a 15-day satisfaction guarantee for prepaid plans: you may be eligible for a refund if you cancel within 15 days (30 days for disability‑attested members) and your usage is ≤50% of the data allowance. Limits apply (for example, one refund per year per account). See details: Fizz - Unsubscribe.
- Phone purchases can be returned within 15 days under similar conditions (≤50% data usage). Denied returns may incur a $75 (plus tax) administrative fee and device return limits apply. See details: Fizz - 15-day phone return policy.
Fizz plans and pricing
Where to check prices
Fizz publishes plan and membership pricing on its official website and in app stores. Always verify prices on the official site or the app store listing before subscribing.
Currency and regional availability
Pricing is typically shown in U.S. dollars for membership and CAD for mobile services on official pages. Do not rely on third‑party summaries for current pricing; check the official sources such as the App Store listing: Fizz on the App Store (SG).
Your consumer rights in Singapore
Cancelling subscriptions under Singapore law
In Singapore you retain the right to cancel recurring subscriptions by following the provider’s stated cancellation procedure before the next billing cycle. Always cancel before renewal to avoid unwanted charges.
If you believe a charge was unauthorized or incorrect, report it promptly to the provider and your payment provider (bank or card issuer).
Disputes, complaints and remedies
You may file complaints with local consumer protection bodies if Fizz does not resolve a billing or service dispute. Keep documentation and timelines to support your case.
For billing errors or unauthorized charges, expect the provider to investigate; timeline expectations vary, and you should raise disputes with your bank in parallel where appropriate.
Customer experiences
Positive feedback
Many users praise Fizz for affordable plans, data rollover features, community data gifting, and overall cost-effectiveness. Some report stable performance in urban areas and reliable long-term use.
Common complaints
Recurring issues reported include inconsistent network connectivity (dropped calls, weak signals) in some areas, and customer service challenges such as slow response times and delays resolving porting or billing issues.
Users also sometimes report unexpected charges or difficulty understanding plan changes and billing displays.
Documentation checklist
Required items to cancel or dispute
- Account email and user ID.
- Billing date and last payment receipt (proof of payment).
- Cancellation request confirmation or screenshots from the app/chat.
- Device IMEI/serial number if returning a phone.
Helpful optional items
- Correspondence history with support (dates and message copies).
- Usage screenshots showing data/talk/text usage if claiming a 15‑day refund.
- Bank/statement entries showing disputed charges.
Common mistakes
Missing the billing cutoff
One frequent error is requesting cancellation after the next billing date. If you miss the cutoff, you may be charged for the next cycle because many plans are non‑prorated and non‑refundable.
Poor evidence for refunds or returns
Another common problem is not keeping evidence (screenshots, receipts, chat confirmations). Without proof of timing or low usage, refund or return requests are harder to grant, especially under the 15‑day rules.
Comparative recap
| Feature | (period) | Notes |
|---|---|---|
| Membership subscription | Billing cycle | Cancel in the app under "Fizz Membership"; service continues until period end. Subscription payments generally non‑refundable. |
| Fizz Mobile (prepaid plan) | Billing cycle | Unsubscribe via web or app; cancellation effective at billing cycle end. 15‑day satisfaction guarantee may allow refund under strict conditions. |
| Device purchase / Fizz Card | 15 days / account term | Phone returns allowed within 15 days if conditions met (≤50% usage); denied returns may incur admin fees. Fizz Card frozen at term end and closed after balances cleared. |
After cancelling
Practical next steps
Keep confirmation of your cancellation and any final invoices. Verify that billing has stopped in the next statement and save all correspondence until any pending balances or returns are resolved.
Help and useful links
- Unsubscribe / Fizz Mobile details: https://fizz.ca/en/faq/unsubscribe
- 15‑day phone return policy: https://fizz.ca/en/faq/what-15-day-return-policy-phone-bought-fizz
- Fees and policy references: Fizz - Fees & policies
- App listing (Singapore): Fizz on the App Store (SG)
Address
Corporate mailing address
Fizz Inc., 2200 Boulevard René‑Lévesque Ouest, Montréal, QC H3H 1R5, Canada.
Tips for registered mail
If you send a written cancellation, use registered mail and retain proof of delivery. Keep copies of the letter and tracking information until the account is fully closed and any balances or returns are settled.