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Cancel ILIAD
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Iliad service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Iliad: Easy Method
What is Iliad
Overview
Iliad is a mobile and fixed-line telecom operator known for low-cost mobile plans and internet services in Italy and parts of Europe.
The brand offers SIMs, broadband (including FTTH), and related hardware under subscription or one-off purchase models.
Services
Services include prepaid/postpaid mobile plans, SIM activation, and broadband installations with optional supplied equipment.
Availability, plan details, and support channels vary by country and purchase method (app stores vs. Iliad website).
How to cancel Iliad
If you bought via App Store (iOS)
- Open Settings on your iPhone or visit reportaproblem.apple.com.
- Find the subscription, cancel it through Apple’s subscription management, or request a refund via Apple’s report-a-problem process.
- Refunds are evaluated case-by-case by Apple; if approved, they are typically processed within 24 - 48 hours. Source: Postclic.
If you bought via Google Play (Android)
- Open the Google Play Store, go to Payments & subscriptions, then Subscriptions or Report a problem.
- Follow Google Play’s cancellation and refund flow; refunds are handled by Google and assessed case-by-case.
- Typical refund windows vary (e.g., 48 hours for apps, up to 7 days for some content). Source: Postclic.
If you purchased directly on the Iliad website
- Direct web purchases generally do not permit cancellation or modification after payment unless Iliad gives express written consent.
- Contact Iliad customer support or follow instructions in your order confirmation to request written consent for cancellation. Source: Postclic.
What happens when you cancel
Access and service termination
When you cancel a subscription, service access may stop immediately or at the end of the current billing period depending on the purchase channel.
For app-store subscriptions, the platform (Apple/Google) controls the effective end date after cancellation.
Billing and renewals
Recurring billing should stop after a successful cancellation, but platform delays or billing cycles can cause one final charge.
Keep records of the cancellation confirmation in case charges continue and you need to dispute them.
Data and account retention
Your account or stored data may remain available for a limited period or until you request deletion; check Iliad’s account policies or contact support.
Return requirements for supplied equipment (routers, ONT devices) can affect final charges or refunds.
Will I get a refund?
Platform (App Store / Google Play) purchases
There is no automatic 14-day cooling-off for purchases made through app platforms; refunds depend on the platform’s policy and are assessed case-by-case.
Apple and Google handle refunds for App Store and Play Store purchases respectively. See Postclic summary: Postclic.
Direct web (Iliad website) purchases
For purchases made directly on Iliad’s website, refunds are only possible with Iliad’s express written consent; there is no guaranteed refund window.
Contact Iliad and keep all order confirmations if you are seeking a refund. Source: Postclic.
Distance contracts (SIM / broadband in Italy)
For distance contracts, a statutory 14-day right of withdrawal can apply, allowing a refund of activation costs if equipment is returned as required.
This right applies to qualifying distance sales (e.g., contracts signed outside a physical store) and is separate from platform purchases. Source: Postclic (distance contracts).
Iliad plans and pricing
Where to check official pricing
Always verify current plans and prices on Iliad’s official site or the official app before purchasing.
Use the official Iliad app or site linked below for the most accurate plan details and terms.
Note about Singapore pricing
No reliable SGD pricing for Iliad in Singapore (2025 - 2026) was found in the sources reviewed.
If you need local pricing, check official Iliad channels or contact Iliad support. Official app portal: Iliad app.
Your consumer rights in Singapore
Refund and consumer protection basics
In Singapore, businesses are not legally required to issue refunds simply because a consumer changed their mind.
Refund, repair or replacement rights apply when goods/services are defective or misrepresented under local consumer laws. Source: SingaporeLegalAdvice.
Escalation and complaints
If a supplier refuses a refund you believe you are entitled to, you may escalate to relevant local authorities or dispute channels.
Options include lodging complaints with the Singapore Tourism Board (for tourists), CASE, or pursuing small claims depending on your situation. See local guidance in the source above.
Customer experiences
Negative feedback (common themes)
Many reviewers report difficulties cancelling, returning devices, and receiving refunds, particularly where equipment return was impossible due to relocation.
Common complaints also include installation delays, unstable FTTH service, unexpected charges, and limited support in languages other than Italian. Source: Trustpilot.
Positive or mixed feedback
Some users appreciate low headline prices and simple plan structures, but experiences vary considerably by service type and location.
Because reviews are mixed, document everything and follow the correct cancellation channel for the best chance of a smooth outcome.
Documentation checklist
Essential purchase details
- Order number or subscription ID from Iliad or the app store receipt.
- Date of purchase/activation and payment method used.
- Account username, phone number or SIM ICCID linked to the service.
Return and correspondence records
- Device serial numbers or IMEI for returned hardware (router, ONT, SIM packaging).
- Proof of postage/return tracking and any written consent or responses from Iliad.
- Copies/screenshots of chats, emails, cancellation confirmations and platform refund responses.
Common mistakes
Canceling through the wrong channel
Many customers try to cancel directly with Iliad after buying through an app store; platforms (Apple/Google) usually control subscription cancellations.
Failure to cancel at the platform level can leave the subscription active and billable.
Not returning equipment or missing proof
Assuming a refund without returning supplied hardware can lead to extra charges; a user reported being charged for an unreturned router.
Always keep tracking numbers and confirmation when returning equipment to avoid disputes.
Comparative recap
Quick comparison
| Method | Cancellation steps | Refund likelihood | Period |
|---|---|---|---|
| App Store (iOS) | Cancel via iPhone Settings or reportaproblem.apple.com. | Case-by-case via Apple; often processed within 24 - 48 hours if approved. Source: Postclic. | monthly / annual |
| Google Play (Android) | Cancel via Play Store > Payments & subscriptions > Report a problem. | Case-by-case via Google; windows vary (48 hours up to 7 days for some content). Source: Postclic. | monthly / annual |
| Direct web purchase (Iliad) | Request written consent from Iliad; cancellations after payment are typically not allowed without express written agreement. | Only possible with Iliad’s express written consent; no guaranteed refund window. Source: Postclic. | monthly / annual |
Notes on the table
The table summarises verified cancellation and refund rules from platform and post-purchase channels.
Always follow the exact channel you used to buy the service to avoid delays or refused cancellations.
After cancelling
What to keep
Keep cancellation confirmations, receipts, tracking numbers for returned equipment, and any correspondence with Iliad or the app platform.
These records help if billing continues or you need to escalate a dispute.
Useful links
- Iliad cancellation summary (third-party guide): Postclic - Cancel Iliad
- Iliad app portal: Iliad app
- Consumer rights guidance in Singapore: SingaporeLegalAdvice - Consumer Rights
- User reviews and common issues: Trustpilot - Iliad reviews
Address
Corporate seat (suggested for written cancellations)
Iliad S.A. (corporate seat used for contract direction): 16 rue de la Ville l’Évêque, 75008 Paris, France.
Send registered mail or formal cancellation letters to the corporate seat if written consent or formal notice is required.
How to send a cancellation letter
Include your account details, order/subscription number, reason for cancellation, and a request for written confirmation or refund where applicable.
Retain proof of posting and a copy of the letter for disputes or escalation.