Cancellation Viber: Easy Method

What is Viber

Overview

Viber is a cross-platform messaging app that offers free text, voice and video calls and media sharing. It also sells premium features such as Viber Out credits, country plans, and Viber Plus.

Main features

Core messaging and calls are free between Viber users; paid options include pay-as-you-go credit, destination subscriptions, and premium feature bundles. Subscriptions and in-app purchases are processed through platforms such as the Apple App Store, Google Play, or Viber's in-app payment flow.

How to cancel Viber

Apple App Store subscriptions

• Open iPhone Settings → tap your Apple ID → Subscriptions → select Rakuten Viber → Cancel Subscription.
• Deleting the Viber app will not cancel App Store subscriptions; cancel via your Apple ID settings.
• Viber states it cannot cancel or refund App Store purchases; manage cancellations through Apple. Viber Terms

Google Play subscriptions

• Open the Google Play app → Profile → Payments & subscriptions → Subscriptions → select Rakuten Viber → Cancel.
• Removing the app will not stop Play Store renewals; Google handles these cancellations and refunds.

Viber Out and Viber Plus (in-app or web purchases)

• To cancel a Viber Out plan purchased in the app: open Viber → More → Viber Out → select the active plan → Cancel plan → Confirm.
• For Viber Plus, cancel via the store used to subscribe: Play Store or Apple Subscriptions as above.
• Account deactivation or app deletion does not cancel Viber Out or other paid plans; cancel each subscription separately.

What happens when you cancel

Access after cancellation

When you cancel a subscription it typically remains active until the end of the current billing period. You will retain the paid features for that remaining time.

Renewal and billing

Auto-renewal stops after cancellation; you should cancel at least 24 hours before renewal for Viber Out plans to avoid being charged for the next cycle.

Account and data

Canceling subscriptions does not automatically delete your Viber account or chat data. To remove your account separately use the app’s deactivate account options.

Will I get a refund?

Viber’s standard policy

Viber’s terms state that purchases are generally final and non-refundable except where required by law. Users must contact Viber within 90 days for erroneous charges under their terms.

Cooling-off period and usage

• Viber provides a 14-day cooling-off period for subscriptions, but if you use the service during that period the right to cancel is forfeited.
• Notify Viber through the contact channels specified in their terms if you believe a charge is in error within the stated timeframe.

App Store and Google Play purchases

Viber does not issue refunds for purchases made through the App Store or Google Play; refunds for those purchases must be requested via Apple or Google Play.

Refer to Viber’s published terms for details: Viber Terms.

Viber plans and pricing

Pricing table (Singapore)

Notes on pricing

Prices above reflect the Singapore App Store listing around February 2026. In-app rates and destination-specific per-minute prices may vary and are shown in the app when selecting a destination.

Your consumer rights in Singapore

Cooling-off and digital content

Digital content delivered immediately may fall outside standard 14-day rights. Viber’s “use forfeits cooling-off” aligns with this principle for services used on access.

Disputes, chargebacks and errors

• If charged in error, you have the right to dispute the charge with the payment provider, Apple, or Google Play depending on payment method.
• Viber’s terms note users must contact the company within 90 days for erroneous charges.

Escalation and remedies

If Viber fails to allow proper cancellation or to provide promised services, this may raise issues under Singapore’s Consumer Protection (Fair Trading) Act.

Users may consider escalating to CASE (Consumers Association of Singapore) or seeking other remedies under local law.

Customer experiences

Positive feedback

Some users report that Viber Out works well for international calls at fair prices and that certain support interactions are resolved within 24 hours.

Short positive reviews highlight call functionality and competitive pricing for some destinations. See user reviews for examples: Trustpilot.

Negative feedback

Many reviewers report problems such as registration failures, unexpected charges, difficulty cancelling, and inconsistent customer support responses.

Complaints also note call quality issues, activation or OTP delivery failures, and group privacy concerns. Additional review analysis: viber.im reviews.

Documentation checklist

Required documents

• Purchase receipt or subscription confirmation (App Store/Google Play or card receipt).
• Transaction ID or order number from the store or payment provider.
• Your Viber account phone number and username (if applicable).

Helpful supporting items

• Screenshots of subscription page, renewal charge, and any error messages.
• Dates and times of charges, attempts to cancel, and any support tickets or replies.
• Bank or card statement entries showing the charge if disputing with the payment provider.

Common mistakes

Deleting the app only

Many users assume removing the Viber app stops subscription billing. App deletion does not cancel App Store or Play Store subscriptions; you must cancel in the respective store settings.

Using service during cooling-off

Trying Viber Out or Viber Plus features during the 14-day cooling-off period can forfeit refund rights. If you intend to cancel within the cooling-off window, avoid using the paid service.

Comparative recap

Quick comparison table

Key takeaways

Always cancel subscriptions through the platform that processed the payment. Keep receipts and transaction IDs to support disputes and refund requests.

After cancelling

What to monitor

• Check your bank or card statement for any unexpected renewals after cancellation.
• Keep confirmation screenshots or emails proving you cancelled before renewal.

Helpful links and next steps

• Viber general Terms of Use: Viber Terms
• Viber Business Terms and Conditions (for business purchases): Viber Business T&C
• User review summaries and community feedback: Trustpilot and viber.im reviews

Address

Company address (for records)

121 Sunny Field Drive, Madison, AL 35758, USA.

How to use this address

Use the address for your records or formal correspondence if needed. For account, billing, or legal issues follow the contact procedures in Viber’s published terms first.