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I hereby notify you of my decision to terminate the contract relating to the Lycamobile service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Lycamobile: Easy Method
What is Lycamobile
Overview
Lycamobile is a mobile virtual network operator that offers prepaid SIMs and subscription plans focused on data, local calls, and international calling.
It operates in multiple markets and sells services via websites, app stores, and retail partners.
Services
Common offerings include prepaid SIM cards, data bundles, and auto-renewing subscription packs purchased online or through app stores.
Service features and processes (activation, porting, refunds) can vary by market and sales channel.
How to cancel Lycamobile
Cancel a web purchase (distance selling)
- If you bought via Lycamobile’s website, you may have a 14-day right to withdraw from the contract - start by locating your order or account details on the website.
- Submit a clear cancellation notice through the website account area or Lycamobile support channels, and keep a copy (screenshot or email confirmation).
Cancel app-store subscriptions and other channels
- If subscribed through the App Store or Google Play, cancel auto-renewal in the respective store’s subscription settings - the store manages billing.
- For issues cancelling via the store, contact Lycamobile support with screenshots and subscription receipts for assistance.
What happens when you cancel
Access and service stop
When cancellation is accepted, service access normally stops at the end of the paid period or immediately if within any allowed cooling-off period.
Timing depends on the plan type and how you purchased the service.
Auto-renewal and billing
Auto-renewing plans must be turned off in the marketplace used to subscribe (App Store/Google Play) if applicable.
Users report cases of continued billing despite cancellation attempts; keep proof of cancellation and monitor bank statements.
Will I get a refund?
Cooling-off refunds
For website (distance selling) contracts, a 14-day cooling-off period typically applies in some jurisdictions; refunds are possible if you cancel within that period.
Lycamobile may deduct charges for any services already provided during that period from the refund amount.
Exceptions and used-service deductions
- If service has already started, Lycamobile may charge proportionally for delivered services and deduct that from your refund.
- App-store purchases are refunded according to App Store / Google Play policies, not Lycamobile directly in many cases.
Lycamobile plans and pricing
Available pricing notes
No official Lycamobile Singapore pricing in SGD was found in the provided data for 2025/2026.
The only verified example is a UK-import SIM sold via a third-party retailer; consult Lycamobile Singapore for local pricing.
Example plan (verified data)
| Plan | Price | Period | Features |
|---|---|---|---|
| Lycamobile UK-import SIM (via Ubuy) | S$59.00 | One month | 100 GB internet, unlimited local calls & SMS, rechargeable |
Your consumer rights in Singapore
General position
Singapore consumer protection differs from EU distance‑selling rules; there is generally no automatic 14‑day cooling-off period for telecom contracts.
Rights depend on the contract terms, seller policies, and applicable regulations.
Where to seek help
- Check your contract terms and Lycamobile’s published refund and cancellation policy.
- For unresolved disputes, consider contacting national consumer bodies or telecom regulators for guidance and mediation.
Customer experiences
Positive experiences
Some users report good value for price and occasional helpful support, for example when transferring a number after losing a SIM or converting eSIM to a physical SIM.
These experiences appear to be less common but notable when they occur.
Negative experiences
- Frequent complaints include slow or unresponsive customer service and long waits on chat or email.
- Other common issues are billing problems, unwanted or repeated auto-renew charges, and delays or failures with number porting and eSIM activation.
Documentation checklist
Before requesting cancellation
- Order number, SIM/ICCID number, or account ID.
- Proof of purchase (receipt, payment record, date of purchase).
When you submit a cancellation
- Clear written cancellation request (email, screenshot of web form submission).
- Record of any chat transcripts, reference numbers, and dates/times of contact attempts.
Common mistakes
Assuming app-store cancellation is done on Lycamobile
Many customers try to cancel billing with Lycamobile when the subscription was purchased through an App Store or Google Play account.
Remember that those stores manage auto-renewal and refunds for in‑app subscriptions.
Not keeping proof and delaying port-out
Failing to keep cancellation confirmations or transaction records makes disputes harder to resolve.
Delaying a port-out request can result in long waits or inability to transfer your number; act early and keep evidence.
Comparative recap
At-a-glance comparison
| Feature | Lycamobile (website) | Lycamobile (app store) |
|---|---|---|
| Cancellation route | Cancel via Lycamobile website or support within any provided cooling-off period | Cancel auto-renewal via App Store / Google Play subscription settings |
| Refund policy | 14-day cooling-off may apply in some markets; refund minus used-service charges | Refunds follow the App Store / Google Play refund processes |
Key takeaways
- Keep clear records of purchase and cancellation requests.
- Check which channel you used to buy the service - that determines how to cancel and who handles refunds.
After cancelling
What to monitor
Monitor your bank or card statements for any continued charges after cancellation and keep all evidence of your cancellation request.
If charges continue, escalate with Lycamobile support and your payment provider, providing proof of cancellation.
Next steps if problems persist
- Contact official consumer protection or telecom regulator in Singapore for advice and possible mediation.
- Retain all records and consider formal complaints if informal resolution fails.
Address
Registered office
Lycamobile Pte. Ltd. (registered office address on record):
600 North Bridge Road, #23-01, Parkview Square, Singapore 188778
Notes on sending mail
There is no separate verified cancellation postal address publicly listed; customers typically cancel online or via customer support channels.
If you choose to send documents by post, include all identifying account information and keep copies.