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Cancel MOBILE VIKINGS
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Mobile Vikings service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Mobile Vikings: Easy Method
What is Mobile Vikings
Overview
Mobile Vikings is a mobile and internet service brand known for flexible plans and a self-service app that lets customers manage subscriptions, top-ups and settings online.
The provider operates primarily in Belgium and offers both subscription and prepaid options, plus occasional broadband offerings.
Where they operate
Mobile Vikings’ core market is Belgium; information below reflects the provider’s Belgian policies and user reports unless explicitly noted.
Mobile Vikings does not currently offer mobile plans in Singapore; check local availability before assuming services are supported here.
How to cancel Mobile Vikings
Cancel when switching provider (keep your number)
- If you move to another operator and want to keep your number, use the new provider’s porting process (Easy Switch). The new provider will automatically cancel your Mobile Vikings subscription during the porting process.
- This automatic cancellation is handled by the inbound provider - you normally do not need to contact Mobile Vikings to cancel the subscription when porting out.
Cancel directly (full deactivation or prepaid)
- To deactivate your number yourself (Belgian context): log in to My Viking and choose “cancel your phone number.” The number is deactivated at the end of the current bundle period.
- For prepaid: simply stop topping up and the number will expire automatically after the inactivity period; to request immediate deactivation, contact the Mobile Vikings helpdesk.
- When in doubt, use the support/contact form on Mobile Vikings’ site to confirm the exact steps for your account.
What happens when you cancel
Service access and billing
When cancellation is processed, access to voice, SMS and data stops at the end of your current billing or bundle period unless immediate deactivation was requested.
Any recurring payments or subscriptions are terminated as of the effective cancellation date; outstanding invoices must still be settled.
Number porting and retention
If you port your number to another provider using Easy Switch, Mobile Vikings’ subscription is cancelled automatically and the number moves to the new provider.
If you cancel without porting, the number will be deactivated and eventually made available to others following Mobile Vikings’ retention rules.
Will I get a refund?
30-day quality guarantee (EEA / Belgian context)
Mobile Vikings offers a 30-day “quality guarantee” for new SIM or internet activations in the EEA: you can request a refund of the first month if unsatisfied, provided you apply within 30 calendar days of activation.
The refund covers the initial tariff plan, installation fees, Wi‑Fi booster rental fees, and any Viking Points used for the first payment; out-of-bundle usage is not refundable.
How to request a refund
- Submit the refund request via Mobile Vikings’ contact form (support route). All outstanding invoices must be paid before a refund is processed.
- Approved refunds are typically processed within about three weeks after approval.
- Exceptions and exact eligibility are determined by Mobile Vikings’ terms and the circumstances of the activation; keep records of activation date and correspondence.
Mobile Vikings plans and pricing
Availability in Singapore
Mobile Vikings currently does not offer mobile plans or Singapore Dollar (SGD) pricing in Singapore as of the latest information.
If you are in Singapore, you will need to choose a local operator; Mobile Vikings’ Belgian offers are not applicable locally.
Where to check official prices
Always check the official Mobile Vikings offers and subscription pages for current plans and pricing information rather than third-party summaries.
For official information on subscriptions and offers, see Mobile Vikings’ support and offers pages linked below.
Your consumer rights in Singapore
General guidance
Singapore has established consumer-protection laws and agencies that handle unfair trading practices and telecom complaints. Rights and remedies for telecom contracts are determined under Singapore law.
Cooling-off or refund rules applicable in the EEA may not apply in Singapore; local contract terms and statutes govern refunds and cancellations.
Where to get help locally
If you need assistance or dispute resolution in Singapore, consider contacting the Consumer Association of Singapore (CASE) or the Infocomm Media Development Authority (IMDA) for guidance on telecom complaints.
Keep all contract documents and communications to support any local dispute or complaint process.
Customer experiences
Positive feedback
Reviewers often praise Mobile Vikings for good value-for-money, a simple sign-up experience, and a user-friendly app for account management.
Customers note reliable service, periodic data increases without price hikes, and helpful support in resolving some issues.
Negative feedback
Common complaints include delayed or cancelled installation appointments, slow responses for critical outages, and difficulties obtaining PUK codes or clear follow-up on tickets.
Some users reported problems with refunds or hardware returns where support response was slow or unsatisfactory.
Documentation checklist
For subscription cancellations and porting
- Account username/email and My Viking login details.
- Mobile number and MSISDN (full phone number).
- Customer ID or order number (if available) and recent invoices.
- Proof of identity when requested (national ID or passport) for verification.
For prepaid or hardware returns
- SIM serial (ICCID) or SIM pack information.
- Receipt or proof of purchase for devices or Wi‑Fi rental units.
- Returned hardware tracking number and the date of return.
- Copies of support tickets or cancellation confirmations.
Common mistakes
Assuming local applicability
Many customers assume Mobile Vikings’ Belgian policies apply in other countries; remember Mobile Vikings currently does not operate in Singapore, so Belgian rules may not help you locally.
Check whether special guarantees (like the 30-day quality guarantee) apply to your specific contract and region before relying on them.
Poor timing and missing steps
Trying to cancel mid-billing cycle without checking the end date can cause confusion about service access and final charges.
Not using the proper porting process (Easy Switch) when you want to keep your number can lead to number loss or duplicated charges.
Comparative recap
Quick feature comparison
| Feature | Details | Mobile Vikings (Belgium) | Typical provider (EEA / general) |
|---|---|---|---|
| How to cancel | - | Via My Viking for direct deactivation; automatic cancellation when porting out (Easy Switch). | Varies by provider; usually account portal or support-assisted cancellation. |
| Refund window (new activations) | 30 days | 30‑day quality guarantee for first month (apply within 30 days). | Varies; some providers offer short satisfaction guarantees, others follow statutory rights. |
| Immediate prepaid deactivation | - | Prepaid auto-expires if no top-up; immediate deactivation via helpdesk on request. | Most providers allow expiry or support-assisted immediate deactivation. |
| Availability in Singapore | - | Not available; no SGD pricing or local plans currently. | Local providers supply region-specific plans and pricing. |
After cancelling
What to do next
Confirm cancellation in writing or save the confirmation from My Viking or support correspondence.
Settle any outstanding invoices, retrieve any refundable deposits, and return rented hardware per the provider’s instructions.
Useful links
- Manage your Mobile price plan (Mobile Vikings support)
- Mobile Vikings offers and subscriptions
- Mobile Vikings - My Viking app (App Store Singapore listing)
- Overview article about Mobile Vikings
Address
Corporate address
Mobile Vikings Kempische Steenweg 309/1 3500 Hasselt Belgium
Visiting or mailing
For in-person visits or postal correspondence, use the corporate address above. Some public notices and office correspondence may also reference Corda Campus (box 1) for administrative matters.