Cancellation Mobile Vikings: Easy Method

What is Mobile Vikings

Overview

Mobile Vikings is a mobile and internet service brand known for flexible plans and a self-service app that lets customers manage subscriptions, top-ups and settings online.

The provider operates primarily in Belgium and offers both subscription and prepaid options, plus occasional broadband offerings.

Where they operate

Mobile Vikings’ core market is Belgium; information below reflects the provider’s Belgian policies and user reports unless explicitly noted.

Mobile Vikings does not currently offer mobile plans in Singapore; check local availability before assuming services are supported here.

How to cancel Mobile Vikings

Cancel when switching provider (keep your number)

• If you move to another operator and want to keep your number, use the new provider’s porting process (Easy Switch). The new provider will automatically cancel your Mobile Vikings subscription during the porting process.
• This automatic cancellation is handled by the inbound provider - you normally do not need to contact Mobile Vikings to cancel the subscription when porting out.

Cancel directly (full deactivation or prepaid)

• To deactivate your number yourself (Belgian context): log in to My Viking and choose “cancel your phone number.” The number is deactivated at the end of the current bundle period.
• For prepaid: simply stop topping up and the number will expire automatically after the inactivity period; to request immediate deactivation, contact the Mobile Vikings helpdesk.
• When in doubt, use the support/contact form on Mobile Vikings’ site to confirm the exact steps for your account.

What happens when you cancel

Service access and billing

When cancellation is processed, access to voice, SMS and data stops at the end of your current billing or bundle period unless immediate deactivation was requested.

Any recurring payments or subscriptions are terminated as of the effective cancellation date; outstanding invoices must still be settled.

Number porting and retention

If you port your number to another provider using Easy Switch, Mobile Vikings’ subscription is cancelled automatically and the number moves to the new provider.

If you cancel without porting, the number will be deactivated and eventually made available to others following Mobile Vikings’ retention rules.

Will I get a refund?

30-day quality guarantee (EEA / Belgian context)

Mobile Vikings offers a 30-day “quality guarantee” for new SIM or internet activations in the EEA: you can request a refund of the first month if unsatisfied, provided you apply within 30 calendar days of activation.

The refund covers the initial tariff plan, installation fees, Wi‑Fi booster rental fees, and any Viking Points used for the first payment; out-of-bundle usage is not refundable.

How to request a refund

• Submit the refund request via Mobile Vikings’ contact form (support route). All outstanding invoices must be paid before a refund is processed.
• Approved refunds are typically processed within about three weeks after approval.
• Exceptions and exact eligibility are determined by Mobile Vikings’ terms and the circumstances of the activation; keep records of activation date and correspondence.

Mobile Vikings plans and pricing

Availability in Singapore

Mobile Vikings currently does not offer mobile plans or Singapore Dollar (SGD) pricing in Singapore as of the latest information.

If you are in Singapore, you will need to choose a local operator; Mobile Vikings’ Belgian offers are not applicable locally.

Where to check official prices

Always check the official Mobile Vikings offers and subscription pages for current plans and pricing information rather than third-party summaries.

For official information on subscriptions and offers, see Mobile Vikings’ support and offers pages linked below.

Your consumer rights in Singapore

General guidance

Singapore has established consumer-protection laws and agencies that handle unfair trading practices and telecom complaints. Rights and remedies for telecom contracts are determined under Singapore law.

Cooling-off or refund rules applicable in the EEA may not apply in Singapore; local contract terms and statutes govern refunds and cancellations.

Where to get help locally

If you need assistance or dispute resolution in Singapore, consider contacting the Consumer Association of Singapore (CASE) or the Infocomm Media Development Authority (IMDA) for guidance on telecom complaints.

Keep all contract documents and communications to support any local dispute or complaint process.

Customer experiences

Positive feedback

Reviewers often praise Mobile Vikings for good value-for-money, a simple sign-up experience, and a user-friendly app for account management.

Customers note reliable service, periodic data increases without price hikes, and helpful support in resolving some issues.

Negative feedback

Common complaints include delayed or cancelled installation appointments, slow responses for critical outages, and difficulties obtaining PUK codes or clear follow-up on tickets.

Some users reported problems with refunds or hardware returns where support response was slow or unsatisfactory.

Documentation checklist

For subscription cancellations and porting

• Account username/email and My Viking login details.
• Mobile number and MSISDN (full phone number).
• Customer ID or order number (if available) and recent invoices.
• Proof of identity when requested (national ID or passport) for verification.

For prepaid or hardware returns

• SIM serial (ICCID) or SIM pack information.
• Receipt or proof of purchase for devices or Wi‑Fi rental units.
• Returned hardware tracking number and the date of return.
• Copies of support tickets or cancellation confirmations.

Common mistakes

Assuming local applicability

Many customers assume Mobile Vikings’ Belgian policies apply in other countries; remember Mobile Vikings currently does not operate in Singapore, so Belgian rules may not help you locally.

Check whether special guarantees (like the 30-day quality guarantee) apply to your specific contract and region before relying on them.

Poor timing and missing steps

Trying to cancel mid-billing cycle without checking the end date can cause confusion about service access and final charges.

Not using the proper porting process (Easy Switch) when you want to keep your number can lead to number loss or duplicated charges.

Comparative recap

Quick feature comparison

After cancelling

What to do next

Confirm cancellation in writing or save the confirmation from My Viking or support correspondence.

Settle any outstanding invoices, retrieve any refundable deposits, and return rented hardware per the provider’s instructions.

Useful links

• Manage your Mobile price plan (Mobile Vikings support)
• Mobile Vikings offers and subscriptions
• Mobile Vikings - My Viking app (App Store Singapore listing)
• Overview article about Mobile Vikings

Address

Corporate address

Mobile Vikings Kempische Steenweg 309/1 3500 Hasselt Belgium

Visiting or mailing

For in-person visits or postal correspondence, use the corporate address above. Some public notices and office correspondence may also reference Corda Campus (box 1) for administrative matters.