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I hereby notify you of my decision to terminate the contract relating to the Optus service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Optus: Easy Method
What is Optus
Overview
Optus is an Australian telecommunications provider offering mobile, fixed broadband and subscription services such as Optus Sport.
The company primarily serves customers in Australia; some services (for example Optus Sport) can be accessed from Singapore using VPNs or international subscriptions.
Services
Optus sells month-to-month and device-linked plans, prepaid accounts, and content subscriptions with separate billing policies for devices and services.
Device purchases are covered by manufacturer warranties and general consumer protections, with specific terms depending on the item and plan.
How to cancel Optus
When you can cancel
Most mobile plans are month-to-month with no lock-in, allowing cancellation at short notice subject to any outstanding device payments.
A 10-day cooling-off period exists in certain circumstances where the contract was solicited by Optus; that exception has conditions - see steps below.
How to contact Optus to cancel
- Preferred channels: phone or live chat with Optus customer support (online or via the Optus site).
- For formal notices or dispute escalation, use registered mail or a written complaint to Optus customer service addresses.
- Keep a record of the date, agent name, reference number, and confirmation message or email.
Step-by-step cancellation
- Prepare account details: account number, full name, mobile number, device IMEI (if applicable) and payment method.
- Contact Optus via phone or live chat and state you wish to cancel; request a cancellation reference number and expected final bill.
- If you were solicited by Optus (door-to-door or an unsolicited call), mention the 10-day cooling-off window and ask for fee-free cancellation.
- Pay any outstanding device installments or final charges listed by the agent.
- If you want a refund for unused prepaid balance, submit a refund request to Optus (refunds are not automatic).
What happens when you cancel
Service access
Service access typically ends on the final billing date specified by Optus or at the time of cancellation if on a month-to-month plan.
Subscriptions (for example Optus Sport) stop providing access after cancellation unless a specific remaining period is paid or refunded.
Billing and outstanding charges
Cancelling does not automatically remove outstanding device instalments or final charges; you remain liable for amounts shown on your final statement.
Optus does not automatically refund unused balances - customers must request refunds for prepaid credit or unused subscription portions.
Will I get a refund?
General refund policy
Refunds are credited back to the original payment method when approved by Optus; refunds are not issued automatically on cancellation.
To receive a refund for unused prepaid balance or subscription time, you must proactively request it from Optus customer support.
Exceptions and special cases
- If you cancelled within an applicable cooling-off period triggered by Optus-initiated solicitation, you may be entitled to a refund without fees.
- In some cases when electronic refunds were not feasible, Optus or its services have issued refunds by cheque for unused subscription portions.
- For recent reporting on a specific Optus Sport closure and refunds by cheque, see contemporary coverage.
For help with refund requests, contact Optus and retain proof of the refund request and any reference numbers provided.
Optus plans and pricing
Pricing table
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Optus Sport (Optus customer, via VPN) | S$6.02/mo | monthly | Access via Optus SubHub for eligible Optus customers |
| Optus Sport (non-Optus customer, via VPN) | S$21.55/mo | monthly | Direct subscription from Optus Sport |
| Optus Sport (non-Optus customer, via VPN) | S$171.59/year | annual | Annual subscription rate |
| Optus Sport (Optus customer, via VPN, alternate source) | S$6.14/mo | monthly | Alternative rate reported for Optus customers |
| Optus Sport (non-Optus customer, via VPN, alternate source) | S$21.95/mo | monthly | Alternative rate reported for non-Optus customers |
Your consumer rights in Singapore
How Singapore law applies
Singapore’s consumer protection framework differs from Australian rules; local law governs purchases and services used in Singapore or by Singapore residents.
For disputes involving cross-border providers, jurisdiction and applicable law can vary - retain full records and seek local advice if needed.
Practical steps to protect your rights
- Keep written records of contracts, promises, invoices and all communications with Optus.
- Request itemised final bills and refunds in writing; ask for confirmation of cancellation and refund timelines.
- If you cannot resolve the issue, contact a Singapore consumer advice body or seek legal guidance for cross-border claims.
Customer experiences
Reported positives
Some customers report straightforward month-to-month cancellations and successful device warranty resolutions when documentation is complete.
Access to Optus content (Optus Sport) has been available to international users via VPN or alternate subscription routes, per pricing reports.
Reported negatives
- Public reviews show repeated complaints about long wait times, billing errors, and difficulty canceling services.
- Trustpilot reviews indicate low overall satisfaction with customer service and support responsiveness; see the Trustpilot profile for details.
- Community reports describe repeated upselling and agents who may not resolve technical or billing issues quickly.
For a snapshot of public feedback, see customer review pages and news coverage linked below.
Documentation checklist
Must-have documents
- Account number, mobile number or subscription ID and full account holder name.
- Photo ID or proof of identity matching the account holder.
- Device IMEI/serial number and purchase receipts (if device payments apply).
- Copies/screenshots of any offers, written agreements, chat transcripts and emails.
Supporting evidence for disputes
- Billing statements showing disputed amounts and dates.
- Proof of cancellation requests and any confirmation numbers provided by Optus.
- Bank records or payment receipts showing charges and any attempted refunds.
Common mistakes
Not requesting a refund
Many customers assume cancellation triggers an automatic refund for unused credit; Optus requires a manual refund request for unused prepaid balances.
Always ask for written confirmation that a refund was requested and the method/timing of the refund.
Missing proof or references
Failing to save chat transcripts, agent names or cancellation reference numbers makes disputes harder to resolve.
Keep copies of all communications and final account statements to avoid delays and to support any escalation.
Comparative recap
Quick comparison table
| Item | Summary | Notes | Period |
|---|---|---|---|
| Most mobile plans | Typically month-to-month; cancel via phone/live chat; remaining device installments still owed. | Check final bill for outstanding device payments. | monthly |
| Optus Sport (Optus customer) | Low-cost monthly option reported for eligible Optus customers. | Access from Singapore commonly uses VPN; eligibility required for SubHub pricing. | monthly |
| Optus Sport (non-Optus customer) | Higher monthly and annual direct-subscription options available to non-Optus customers. | Multiple reported price points exist; choose the official Optus subscription flow. | monthly / annual |
| Refunds | Refunds are credited to the original payment method but must be requested. | In exceptional cases refunds have been issued by cheque where electronic refund was not possible. | monthly |
After cancelling
Follow-up actions
Confirm cancellation in writing and retain the cancellation reference number and final bill for your records.
Submit a refund request if you have unused prepaid balance or unused subscription time and track the response.
Helpful links and resources
- Optus contact and refund guidance (third‑party summary)
- News coverage on Optus Sport refunds (example of cheque refunds)
- Information on accessing Optus Sport from Singapore
- Alternate guide for watching Optus Sport in Singapore
- Customer reviews and ratings for Optus
Address
Primary postal address
Optus Attn: Customer Service
1 Lyonpark Road, Macquarie Park NSW 2113, Australia
Additional correspondence tips
For formal complaints or written cancellation notices consider registered mail and keep delivery proof.
Community advice sometimes references PO Box addresses (for example PO Box 888 North Ryde) for escalation; include account identifiers when mailing.