Postclic unlimited subscription: promo at SGD 1,36 for 48h with a mandatory first month at SGD 73,99, then SGD 73,99 per month without commitment
Cancel ROCKET MOBILE
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Rocket Mobile service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Rocket Mobile: Easy Method
What is Rocket Mobile
Service overview
Rocket Mobile provides subscription-based mobile service offering large data allowances, voice and SMS, and eSIM delivery for use in Singapore and regionally.
The brand and exact retail presence in Singapore have been associated with comparable offerings from regional providers; pricing and plans are presented below.
How the product is delivered
Rocket Mobile typically delivers service as a digital eSIM QR code or as a physical SIM, depending on the purchase option.
Digital delivery (QR code) completes the sale immediately because the eSIM data is delivered to the buyer.
How to cancel Rocket Mobile
Turn off auto-renew (recommended first step)
- Log in to your account on the provider website or mobile app.
- Find subscription or billing settings and switch off auto-renew to prevent the next billing cycle.
- Confirm the change and save any confirmation or screenshot for your records.
If you need a full cancellation
- Use the website or app subscription management to cancel the active plan if that option is provided.
- If the website/app does not let you cancel, contact customer support (live chat is commonly reported) and request cancellation.
- Keep chat transcripts, ticket numbers, and confirmation messages until you verify the cancellation on your account.
What happens when you cancel
Service access after cancellation
When you cancel, your service will typically remain active until the end of the current billing period unless otherwise stated.
Any data, voice or SMS allowances already delivered for the paid period normally remain available until expiry.
Renewals and future billing
Turning off auto-renew prevents future billing; cancelling during a billing period usually does not prorate or refund the current period for digital eSIMs.
Ensure you receive written confirmation that auto-renewal is disabled or the subscription is cancelled.
Will I get a refund?
Standard refund policy
Digital eSIM purchases are treated as consumed upon delivery of the QR code and are generally non-refundable.
There is no automatic 14-day cooling-off refund right for delivered digital eSIMs under the provider’s stated policy.
Possible exceptions
- Refunds may be considered in rare cases of technical failure or provider error; you must contact customer support and provide evidence.
- Keep logs, screenshots and chat transcripts when requesting any exception-based refund.
Rocket Mobile plans and pricing
Price table overview
Below are the monthly plans and promotional periods as provided in available pricing data.
Prices are listed in Singapore dollars (S$).
| Plan | Price | Period | Features |
|---|---|---|---|
| 4G Vibe | S$7.90 | Monthly | 388 GB local data, 150 min calls, 50 SMS, roaming included (e.g., Malaysia, Indonesia/Thailand, APAC); no contract; eSIM/SIM |
| 4G Max (promo) | S$8.80 | Monthly (first 6 months) | 538 GB local data, roaming and voice/SMS enhancements |
| 4G Ultra | S$11.90 | Monthly | 688 GB local data, 400 min calls, 100 SMS, roaming in multiple APAC countries |
| 5G Basic (promo) | S$12.95 | Monthly (first 3 months) | 500 GB 5G data, 800 min calls, 800 SMS, roaming 100 GB (MY/ID/TH) + 10 GB APAC |
| 5G Basic | S$14.95 | Monthly | Same as promo plan after first 3 months |
| 5G Basic+ | S$16.95 | Monthly | 650 GB 5G data, 1200 min calls & SMS, roaming same as above |
| 5G Ultra | S$17.95 | Monthly (first 3 months) | 850 GB 5G data, 1400 min calls & SMS, roaming 100 GB (MY/ID/TH) + 15 GB APAC |
| 5G Ultra | S$19.95 | Monthly | Same as promo plan after first 3 months |
Your consumer rights in Singapore
General legal context
Singapore consumer protection covers faulty goods and misleading practices, but digital products delivered instantly may not carry a statutory cooling-off right.
Providers may set terms that treat delivered digital eSIMs as consumed, limiting refund entitlement.
Practical steps to protect your rights
- Read the provider’s terms and refund policy before purchase, especially for digital eSIM QR delivery wording.
- Save purchase confirmations, delivery notices and any troubleshooting correspondence to support disputes.
Customer experiences
Positive reports
Some users report good value and reliable speeds, successful portability from other carriers, and straightforward performance for the price.
Unlimited or very large-data plans have been highlighted as cost-effective by several customers.
Negative reports
Other users report setup difficulties: QR delivery failures, account/login problems, APN misconfiguration, and long support interactions.
Cancellations were historically sometimes complex, requiring chat support when website cancellation did not work reliably.
Documentation checklist
What to collect before cancelling
- Purchase receipt and time-stamped delivery confirmation for the eSIM QR code or SIM.
- Account login screenshots showing active subscription and billing cycle details.
- Copies of chat transcripts, ticket numbers, or email correspondence with support.
- Any error messages, APN screenshots, or diagnostic logs if the cancellation is related to a technical issue.
Why documentation matters
Documentation is essential if you need to escalate a dispute or request an exception-based refund from the provider.
Maintain records until billing cycles and any refund windows (if applicable) are fully closed.
Common mistakes
Assuming digital purchases are refundable
Many customers expect a cooling-off right for digital eSIMs; however, providers often treat delivered eSIM QR codes as consumed and non-refundable.
Always check the terms before completing payment to avoid this surprise.
Not turning off auto-renew in time
Customers sometimes forget to disable auto-renew before the next billing date and are charged for another period.
Turn off auto-renew immediately after purchase if you do not want ongoing service.
Comparative recap
Quick comparison
This table compares key points about cancellation and refunds in simple terms.
| Item | Refundability | How to cancel | Notes |
|---|---|---|---|
| Digital eSIM (QR delivered) | Generally non-refundable | Turn off auto-renew on website/app; contact support for account cancellation | Provider policy treats delivery as consumption; save records |
| Subscription billing | No pro-rata refunds typical | Disable auto-renew to stop future charges | Service usually continues until end of paid period |
After cancelling
Verify the cancellation
Confirm the subscription shows as cancelled or auto-renew is turned off in your account dashboard.
Keep a screenshot of the cancelled status and any confirmation ID provided by support.
Helpful links and further reading
Address
Provider address (from available records)
500 Yale Ave N, Seattle, Washington, 98109 US
If you require a different billing or local office address, check the provider’s official contact pages for the most current details.