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Cancel TELLO
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Tello service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Tello: Easy Method
What is Tello
Overview
Tello is a U.S.-based mobile virtual network operator (MVNO) that offers customizable, no-contract mobile plans including prepaid and pay-as-you-go options.
Customers can build plans from data, talk, and text components and manage service online or via the My Tello app.
Where Tello operates
Tello primarily provides service on U.S. networks and markets to customers in the United States rather than Singapore.
Before attempting to use or buy Tello service from Singapore, check Tello's official site for roaming details and availability.
How to cancel Tello
Where to cancel
Cancellations must be completed through the Tello website (your Dashboard) or the My Tello app.
You cannot cancel service through the App Store or Google Play - cancellation there is not supported.
Step-by-step cancellation
- Log in to your account at the Tello Dashboard or open the My Tello app.
- Navigate to your active plan or subscription settings and choose the option to cancel or turn off auto-renew.
- Make sure you cancel at least 24 hours before your next billing cycle to avoid being re-billed.
- If you want your entire account deleted, first cancel the plan, then email Customer Support from your online account to request account deletion.
What happens when you cancel
Billing and renewals
Cancelling prevents future automatic renewals when done before the 24-hour cutoff prior to the next billing cycle.
If you miss the cutoff you may be charged for the next cycle; always confirm cancellation in your account history.
Service access and balances
After you cancel, your service will not auto-renew; access to voice, text, or data typically continues according to the terms of your paid period.
Check your account for remaining balances and any specific timing shown after cancellation.
Will I get a refund?
General refund policy
Tello offers a 100% money-back guarantee for unused products or services if a refund is requested within a short window described by their terms as "several days."
Exact timing for that "several days" window is defined in Tello's Terms of Service and should be confirmed there.
Specific refund rules and exceptions
- Pay-As-You-Go (PAYG) balances are refundable if requested within 90 days of the last order; older balances (over ~5 months) are generally non-refundable and may convert to Tello Dollars.
- Plan refunds: a full refund may be available if no plan balances (minutes, data) were used; partial refunds are considered case-by-case.
- Phones: eligible for full refund within a 30-day warranty/return window if returned with all components and undamaged; refunds are processed after inspection and verification (can take up to 15 business days).
- SIM cards are non-returnable and non-refundable. Shipping fees (Priority, Two-Day, Overnight) are not refundable.
Refer to Tello's Terms of Service for full details and to initiate requests: Tello Terms.
Tello plans and pricing
Where to check prices
Tello's current plans and pricing are published on its official website and should be checked there for the most up-to-date information.
Do not rely on third-party sites for current plan rates - always verify on Tello's official pages.
Availability in Singapore
Tello is a U.S.-based MVNO and does not provide local mobile service in Singapore; there are no official SGD-based plans published for Singapore.
If you plan to use Tello while in Singapore, confirm roaming support and charges directly with Tello before purchasing.
Your consumer rights in Singapore
Statutory protections
Singapore's Consumer Protection (Fair Trading) Act and the Lemon Law give consumers remedies for defective goods and allow rejection of faulty items within a reasonable time.
These laws apply to local transactions; remedies and timelines vary by case and product type.
How this applies to Tello purchases
Tello is based in the U.S. and its published refund and return policies are contractual terms that govern purchases from Tello unless a local purchase in Singapore applies.
There is no statutory 14-day cooling-off period that automatically applies to purchases from Tello unless Tello’s own policies state otherwise.
Customer experiences
Positive feedback
Many users praise Tello for flexible, low-cost, customizable plans and transparent billing, highlighting savings versus larger carriers.
Customer service is frequently described in reviews as helpful and responsive by multiple customers.
Negative feedback
Complaints include order cancellations due to internal security checks with limited explanations, and some customers report poor activation or service reliability.
Roaming performance in Southeast Asia (including Singapore) has mixed reports - some users reported failures for roaming, MMS, or attachment delivery.
Documentation checklist
Information to prepare before contacting support
- Account login email or username and a screenshot of account dashboard showing active plan.
- Order number or purchase receipt for phones or plan purchases.
- Payment method details (last 4 digits of card) and date of purchase.
- IMEI number and original packaging/components for phone returns.
- Clear statement in writing (email) if requesting account deletion after cancelling your plan.
Proofs useful for refunds
- Photos showing phone condition and all included components for returns within 30 days.
- Screenshots of usage that demonstrate unused plan balances if requesting a full plan refund.
- Records of attempts to cancel and confirmation emails or screenshots of cancellation actions in the dashboard.
Common mistakes
Missing the cancellation window
A common error is cancelling less than 24 hours before the next billing cycle and then being re-billed for the next period.
Always confirm the next billing date in your account and cancel with enough lead time.
Wrong cancellation channel or refund expectations
Customers sometimes try to cancel via the App Store/Google Play or by contacting payment processors - these methods do not cancel Tello service.
Expecting refunds outside Tello’s stated windows (e.g., PAYG older than 90 days or SIM card returns) is another frequent cause of disputes.
Comparative recap
Quick comparison table
| Feature | Period | Tello | Notes |
|---|---|---|---|
| Cancellation method | N/A | Dashboard or My Tello app only | Cannot cancel via App Store or Google Play; see help page. |
| Cancel timing | N/A | At least 24 hours before next billing | Late cancellations may result in re-billing for the next cycle. |
| Refunds - PAYG balances | 90 days | Refundable if requested within 90 days of last order | Balances older than ~5 months are generally non-refundable. |
| Phone returns | 30 days | Full refund if returned complete and undamaged | Subject to inspection; processing can take up to 15 business days. |
| SIM cards | N/A | Non-refundable | SIMs and expedited shipping fees are not refundable. |
After cancelling
Confirm and save records
After you cancel, save screenshots or confirmation emails from your dashboard showing the cancellation completion.
Keep proof of the cancellation timestamp in case a billing dispute arises later.
Helpful links
- How to cancel service (Tello help): Tello: How can I cancel my service?
- Terms of Service and refund rules: Tello Terms
Address
Registered office
Floor 1, 103 Carlton Gore Road, Newmarket, Auckland 1023, New Zealand
This address is noted as a registered office in available company details and may be used for service of documents.
Customer support
Tello handles cancellations, account deletion requests, and support primarily through the online account dashboard and customer support email initiated from your account.
If you need to delete your account after cancelling your plan, email Customer Support from within your online account to request deletion.