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Cancel TRAVELPASS
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I hereby notify you of my decision to terminate the contract relating to the Travelpass service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Travelpass: Easy Method
What is Travelpass
Overview
Travelpass is a roaming feature that lets users use their domestic talk, text and data allowances while travelling abroad for a daily fee. It is provided as a mobile add-on so customers can continue using familiar plans in many countries without buying a local SIM.
Who provides it
The service is offered by the mobile provider that operates the Travelpass product for travellers. Terms, availability and supported countries vary by operator and account type, so always confirm details with your carrier before travelling.
How to cancel Travelpass
Cancel by mobile app or website
- Open your carrier’s app or account portal where Travelpass is managed.
- Find the Travelpass or roaming add-ons section and select the active Travelpass plan.
- Choose “Cancel”, “Turn off” or the equivalent option and follow on-screen prompts to confirm.
Cancel by phone or written notice
- Call your carrier’s customer service line and request cancellation of Travelpass from your account.
- If required, send a written cancellation to the carrier’s legal or customer relations address by registered mail. Keep proof of postage and any confirmation number.
- Request and note any confirmation ID, timestamp or email as evidence of cancellation.
What happens when you cancel
Service access
Once cancelled, access to the Travelpass roaming allowance stops according to your carrier’s rules. Charges may continue until the cancellation takes effect, depending on billing cycles and the time of day you cancel.
Renewals and automatic charges
Automatic daily charges should stop after cancellation is processed. Verify your next bill to ensure no further daily fees are applied and keep confirmation of cancellation for dispute resolution.
Will I get a refund?
General policy
Refunds for Travelpass are governed by the carrier’s terms and conditions. Policies vary: some providers do not issue refunds for partially used daily passes, while others may consider exceptions.
Exceptions and disputes
- Refunds may be possible for billing errors, duplicate charges, or if the service was unavailable due to carrier fault.
- If you believe a refund is due, contact customer service promptly and reference any confirmation or billing records.
- Refer to your carrier’s official terms for the definitive refund process: Travelpass Terms.
Travelpass plans and pricing
Where to check prices
Pricing and plan details change frequently. Always check the official Travelpass information pages or your carrier’s pricing page for up-to-date fees and country coverage.
Note on accuracy
This guide does not list prices because rates differ by carrier, account type and country. For current plan pricing, consult the provider’s official pages such as the Travelpass terms and privacy pages.
Your consumer rights in Singapore
Key legal protections
In Singapore, consumers are protected by laws and agencies that cover fair trading and remedies for misrepresentation. The Consumer Protection (Fair Trading) Act is the primary legislation governing fair trading practices.
Practical steps if problems arise
- Keep records: invoices, cancellation confirmations and communication logs.
- Contact the provider first to request resolution and a refund if applicable.
- If unresolved, seek advice from local consumer bodies such as CASE or consider formal dispute channels available in Singapore.
Customer experiences
Positive reports
Many travellers report that Travelpass-style products are convenient because they avoid the need to buy local SIMs and keep familiar numbers and allowances while abroad.
Negative reports
Some users raise issues with billing, unexpected daily charges, or difficulty cancelling through third-party channels. Independent review and app pages reflect a mix of experiences.
For user feedback on third-party platforms see reviews on sites such as Trustpilot and the App Store: Trustpilot, App Store.
Documentation checklist
What to prepare
- Account number, phone number and registered email for the Travelpass account.
- Billing statements showing Travelpass charges and dates.
- Cancellation confirmation (email, SMS or reference number) and the time of the cancellation request.
Optional supporting items
- Proof of travel dates if disputing daily charge eligibility.
- Any previous correspondence with customer service related to the issue.
Common mistakes
Assuming immediate stop of charges
Many customers expect charges to stop immediately after they request cancellation. In practice, billing cut-off times and processing windows can cause another daily charge to appear.
Not keeping evidence
Failing to save confirmation emails, screenshots or reference numbers makes disputes longer and harder to resolve. Always keep proof of cancellation and any customer service responses.
Comparative recap
Quick comparison
| Feature | Details | Notes |
|---|---|---|
| How to cancel | Per request | App, website, phone or written notice; keep confirmation. |
| Refund likelihood | Case-by-case | Depends on carrier terms and billing errors; check official terms. |
| Service stop timing | Immediate or next billing | May depend on processing time and time of cancellation. |
| Where to manage | Account | Carrier app/portal or customer service; retain records. |
After cancelling
Confirm and monitor
Check your account and next bill to confirm no further Travelpass charges appear. Save the cancellation confirmation for at least one billing cycle.
Helpful links and resources
- Travelpass official terms: https://www.travelpass.com/info/terms
- Travelpass privacy information: https://www.travelpass.com/info/privacy
- Third-party user feedback: Trustpilot reviews
- App information: TravellerPass on App Store
- Singapore travel pass information from local guides: Singapore Travel Handbook, TouristPlaces Guide
- Booking channel information (example reseller): Traveloka Singapore pass
Address
Legal / written notices
For written cancellation notices or legal correspondence related to a carrier-operated Travelpass service, a commonly used postal address is the carrier’s legal department. Keep copies of any posted documents and obtain proof of mailing.
Example address (carrier legal department)
Verizon Online LLC Legal Department, 22001 Loudoun County Parkway, MS: E1-3-218, Ashburn, VA 20147, USA