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Cancel VIVIFI
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4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Vivifi service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Vivifi: Easy Method
What is Vivifi
Overview
Vivifi is a subscription-based mobile service offering SIM-only plans with flexible, no-contract monthly options. Plans focus on large local data allowances, roaming bundles and card-based billing rather than in-app purchases.
Key features
Vivifi separates itself with competitive low-cost plans, large one-time roaming data bonuses and online account management. Support is primarily provided by email and billing is via credit/debit card.
How to cancel Vivifi
Primary cancellation method
- Email Vivifi at help@vivifi.me with a clear termination request.
- Send the request at least 7 calendar days before the end of the month, and before 5 pm on that day.
- Vivifi will process termination to take effect at the end of your billing cycle; there is no pro‑rata refund.
Other notes on cancellation
- Subscriptions are not in‑app purchases. Do not attempt to cancel via the App Store or Google Play; these subscriptions are billed by card.
- If you need to suspend (temporary hold) rather than terminate, request suspension by email; suspension begins the next billing cycle and carries a monthly suspension fee.
What happens when you cancel
Service access
Service continues until the end of the current billing cycle. After that date the mobile line is terminated and services stop.
Billing and data
No pro‑rata refunds are provided for the unused portion of a final month. Any one‑time roaming bonuses or unused allowances are generally forfeited on termination.
Will I get a refund?
Standard refund policy
Vivifi mobile plans are stated to be non‑refundable and not exchangeable for cash or other products once sold.
Exceptions and adjustments
- One‑month advance payment at sign‑up is non‑refundable.
- Refunds are considered on a case‑by‑case basis and, if given, appear as billing adjustments credited to the monthly account rather than as cash payouts.
- No refunds for unused service after suspension, termination, SIM loss or damage unless a specific billing adjustment is approved.
Vivifi plans and pricing
Plans at a glance
The table below lists Vivifi plan names, prices and key features as published. Prices reflect monthly billing and promotional conditions at the time of publication.
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Roam Value (4G, No Contract) | S$7.70/month | monthly | 200 GB local data, 300 mins, 100 SMS, 5 GB roaming to Asia (6 dest.), one‑time 100 GB Malaysia roaming (365 days) |
| VIBE (4G, No Contract) | S$10.00/month | monthly | 300 GB local data, 588 mins, roaming 100 - 600 GB (varies), 12 GB to Asia destinations |
| Roam Asia Super / Roam Asia Super 5G+ | S$15.00/month | monthly | 400 GB local (5G+ for 5G), large roaming packs, 800 mins, 100 SMS, roaming to 13 Asia destinations |
| Plus 20 (4G) | S$11.50/month | monthly | 50 GB high‑speed local data, unlimited reduced‑speed thereafter, 400 mins, 200 SMS |
| Lite (4G) | S$9.00/month | monthly | 3 GB local data, 500 mins, 20 SMS, 100 GB Malaysia roaming (90 days) |
| Share (No Contract) | S$41.00/month | monthly | 500 GB shared local data, 1,000 mins, 100 SMS; add‑line S$6.50/month; large one‑time roaming packs |
| Vibe 5G | S$17.50/month | monthly | 310 GB local data, 588 mins, 100 SMS - 5G package |
Your consumer rights in Singapore
Fair Trading Act and telco services
Singapore’s Consumer Protection (Fair Trading) Act targets unfair practices, but many post‑paid telecom subscriptions are commonly excluded or interpreted differently under telecom rules.
Cooling‑off and refunds
- There is no statutory 14‑day cooling‑off period for SIM‑only post‑paid plans under CPFTA as applied by industry practice.
- Vivifi’s non‑refund terms are clearly stated in its terms and are likely enforceable; however, billing adjustments can be considered case‑by‑case while the account remains active.
Customer experiences
Positive feedback
- Reviewers note transparent billing, competitive pricing and good network reception via Singtel‑based connectivity.
- Some users praise Vivifi as a budget‑friendly SIM‑only option with straightforward online management.
Negative feedback
- Some users report slow email response times and limited support channels (email only), causing longer resolution times for device/SIM issues.
- Other reports mention recycled numbers leading to unwanted calls/SMS and concerns when terms changed after issues were raised.
Documentation checklist
What to prepare before emailing
- Registered account details: full name, phone number and the email registered with Vivifi.
- Account or subscription ID and the last billed invoice date (if available).
- Clear termination effective date request and reason for termination.
Optional supporting documents
- Identity proof if requested by support (scan or photo), and any prior correspondence or ticket numbers.
- Screenshots of account page or billing history to speed up verification.
Common mistakes
Missing the 7‑day deadline
Many customers assume they can cancel at any point in the month. If you email after the 7‑calendar‑day cutoff before month end, termination may only apply the following billing cycle.
Assuming app store cancellation applies
Vivifi bills by card, not as an in‑app purchase. Cancelling through App Store/Google Play will not stop Vivifi billing; you must email help@vivifi.me.
Comparative recap
Quick comparison
The table below summarizes key practical differences so you can judge cancellation effort, refunds and support expectations.
Comparison table
| Aspect | Vivifi | Typical in‑app subscription |
|---|---|---|
| How to cancel | Email help@vivifi.me (card billing) | Cancel via App Store or Google Play (in‑app purchase) |
| Refunds | Generally non‑refundable; case‑by‑case billing adjustments only | App stores may provide their own refund processes |
| Support channels | Email support only (reported slower response) | Often in‑app chat, phone or email depending on provider |
After cancelling
What to keep
- Save your termination email and any reply from Vivifi as proof of request and effective date.
- Check your final bill and bank/card statements for any unexpected charges and keep records for disputes.
Helpful links
Address
Corporate address
500 Yale Ave N, Seattle, Washington, 98109 US
Support contact
Primary support email: help@vivifi.me (use this address to request cancellation or suspension).