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Cancel ZEDGE
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Cancellation service #1 in Singapore
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I hereby notify you of my decision to terminate the contract relating to the Zedge service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Zedge: Easy Method
What is Zedge
Overview
Zedge is a mobile app and web service for personalising phones with ringtones, wallpapers, notification sounds and other digital content.
The service offers free and premium items, in-app credits, and an optional Zedge+ subscription for an ad-free experience.
Offerings
Content types include ringtones, wallpapers, notification tones and some print-on-demand physical products tied to designs.
Some items are free while others require credits or a Zedge+ subscription to access premium content.
How to cancel Zedge
iOS (App Store)
- Open Settings on your iPhone or iPad.
- Tap your Apple ID name, then Subscriptions, find Zedge and choose Cancel.
- Subscription remains active until the end of the current billing cycle.
For the app listing, see the Zedge page on the Singapore App Store: Zedge on the App Store.
Android (Google Play)
- Open the Google Play Store app and tap Menu > Subscriptions.
- Select Zedge, then Cancel subscription and follow the prompts.
- The subscription remains active until the end of the paid period.
For a step summary, see a cancellation guide: Postclic - Cancel Zedge.
Web / Direct via Zedge account
- Sign in to your Zedge account on the web.
- Go to account or billing/subscription settings and cancel the subscription there.
- Alternatively, deleting the account may stop future charges but confirm active subscriptions first.
Web cancellation steps are summarised here: Postclic - Cancel Zedge.
What happens when you cancel
Access after cancellation
When you cancel, you typically keep access to Zedge+ until the end of the current billing cycle.
After the billing period ends, premium features and ad-free access are removed unless you re-subscribe.
Billing and data
Recurring charges stop after cancellation; you will not receive further renewals following the final paid period.
Your account, uploads and purchase history may remain on Zedge unless you delete the account; deletion does not guarantee refunds.
Will I get a refund?
Virtual currency and single purchases
- In-app credits and virtual currency are generally final sale, non-refundable and non-transferable even if unused or expired.
- Do not assume credits can be returned after purchase; keep receipts and screenshots if disputing a charge.
Subscriptions, physical orders and exceptions
- There is no general Zedge refund policy for subscriptions; refunds may depend on platform rules (Apple/Google) or statutory rights.
- Print-on-demand physical orders are usually refundable only for wrong or damaged items and must be reported promptly.
- For examples of how to seek cancellation or returns, see: Postclic - Cancel Zedge.
Zedge plans and pricing
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Zedge+ (monthly) | S$6.98 | Monthly | Ad-free access, premium content |
| Zedge+ (yearly) | S$29.98 | Annual | Ad-free access, premium content |
| Zedge+ (lifetime) | S$29.98 | One-time | Ad-free access, premium content |
| Zedge+ (weekly) | S$2.98 | Weekly | Ad-free access, premium content |
| 500 Credits | S$0.98 | One-time | In-app credits for premium item purchases |
| 2750 Credits | S$6.98 | One-time | In-app credits for premium item purchases |
| 1,000 Credits | S$2.98 | One-time | In-app credits for premium item purchases |
Notes on pricing
Prices shown reflect Singapore listings and may differ slightly between iOS and Android platforms or change over time.
Check your device’s app store for the exact price at the time of purchase.
Your consumer rights in Singapore
Lemon Law scope
Singapore’s Lemon Law applies only to physical goods and does not cover digital content, virtual items or services.
See a local explanation of the law here: AsiaOne - Lemon Law guide.
Refund rights for digital purchases
Because the Lemon Law does not apply, Singapore consumers generally do not have statutory rights to refunds for digital content or credits purchased through Zedge.
You may still request refunds via the platform (Apple/Google) or dispute a charge with your payment provider in exceptional cases.
Customer experiences
Positive feedback
- Users praise the large variety of ringtones, wallpapers and customization choices available in the app.
- Some users value quick access to many free items and the range of premium content for credits.
Negative feedback
- Common complaints include excessive ads, high micro-transaction costs and missing or removed content.
- Many users report difficulties with customer support, account suspensions or issues accessing purchased content; see user reviews: Trustpilot - Zedge reviews.
Documentation checklist
Before contacting support
- Order receipt or App Store/Google Play purchase history entry.
- Account email/username and date of purchase.
- Transaction ID or order number where available.
Useful supporting items
- Screenshots of the purchase confirmation, subscription page, or billing entry.
- Any error messages, and screenshots showing missing or revoked content.
Common mistakes
Typical user errors
Many users assume deleting the app or account cancels a subscription - it does not stop App Store or Google Play recurring charges.
Always cancel the subscription through the platform where you originally purchased (Apple ID or Google Play).
How these mistakes cause issues
Another common mistake is expecting refunds for credits or digital items; credits are generally non-refundable.
Failing to keep receipts and transaction IDs makes disputing charges harder with stores or payment providers.
Comparative recap
Quick comparison table
| Method | Where to cancel | Refunds likely? | Typical outcome |
|---|---|---|---|
| iOS / App Store | Apple ID > Subscriptions | Contact Apple; platform refund rules apply | Stops future renewals; access until period end |
| Android / Google Play | Google Play Store > Subscriptions | Contact Google; platform refund rules apply | Stops future renewals; access until period end |
| Web / Direct | Zedge account settings (web) | Depends on Zedge policies and payment method | Cancel in-account; verify billing stopped |
Recommendation
Cancel via the original purchase platform to ensure recurring billing is stopped and keep documentation of the cancellation.
If you need a refund, contact the app store first, then Zedge support if the purchase was direct.
After cancelling
Check your billing
- Confirm there are no further charges on your bank or card statement after the final paid period.
- Keep the cancellation confirmation and any email receipts for at least 90 days.
Need further help or want to read experiences?
- Step-by-step cancellation guidance: Postclic - Cancel Zedge.
- Check user reviews and common complaints: Trustpilot - Zedge reviews.
- For the App Store listing and purchase details: Zedge on the App Store.
Address
Corporate address
Zedge, Inc., 1178 Broadway, 3rd Floor, Suite #1450, New York, NY 10001, United States.
Legal note
This address is the company’s corporate mailing address and is provided for reference only; cancellation must be done via the app stores or your Zedge account as described above.