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I hereby notify you of my decision to terminate the contract relating to the Musescore service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Musescore: Easy Method
What is Musescore
Overview
MuseScore is a music‑notation application and online community for creating, sharing and discovering sheet music. It offers a free tier plus subscription plans that unlock additional features.
Service model
Subscriptions may be purchased on the MuseScore website or via mobile app stores (Apple App Store / Google Play). Billing and refund rules can differ by purchase channel.
How to cancel Musescore
Cancel via web (MuseScore website)
- Log in at musescore.com and go to Profile → Settings → Subscription → Cancel Subscription.
- After cancelling you retain access until the end of the current billing period.
- Guided steps are summarized here: MuteScore cancellation guide (web).
Cancel via mobile stores (iOS and Android)
- iOS (Apple): Open iPhone Settings → Apple ID → Subscriptions → MuseScore → Cancel Subscription. Changes may take 24 - 48 hours.
- Android (Google Play): Open Google Play Store → Profile → Payments & Subscriptions → Subscriptions → MuseScore → Cancel Subscription. Changes may take 24 - 48 hours.
- For iOS app listing see: MuseScore on Apple App Store (SG).
Cancel via email
- Send a cancellation request from the account’s registered email to support@musescore.com and include the last four digits of the payment card used.
- Expect a confirmation email once support processes the request.
What happens when you cancel
Access after cancellation
When you cancel, access to paid features continues until the end of your paid billing period. The subscription does not terminate immediately unless otherwise specified.
Renewal and billing
Auto‑renewal stops at the end of the current period after cancellation. Future charges should not occur, but monitor your bank or store receipts to confirm.
Data and account status
Your account and any uploaded scores remain on MuseScore’s servers under the terms of their service. Cancelling typically downgrades your account to the free tier at period end.
Will I get a refund?
Website purchases (MuseScore direct)
- New subscriptions may be eligible for a refund within the first 14 days; MuseScore’s policy refers to prorated refunds for non‑monthly subscriptions.
- No refunds for partial months once billing has started in most cases.
- Free trials must be cancelled at least 48 hours before renewal to avoid charges.
App Store and Google Play purchases
- Purchases made through Apple or Google must follow the respective store refund processes; MuseScore cannot directly refund those charges.
- Contact Apple or Google support for refunds related to in‑app purchases.
Digital content and accidental purchases
- Accidental purchases of digital content may be refundable within a short window (reported around 7 days) if the content has not been extensively used.
- If the content is accessed substantially, refunds are often declined under digital‑goods rules.
Musescore plans and pricing
Pricing source
Prices below are taken from the Apple App Store Singapore in‑app listing as provided in the verified data. Billing periods were not specified in the listing.
Plan list
| Plan | Price | Period | Features |
|---|---|---|---|
| MuseScore Pro+ | S$101.98 | Unknown | Pro+ |
| MuseScore Pro | S$26.98 | Unknown | Pro |
| MuseScore Pro | S$67.98 | Unknown | Pro |
| MuseScore Pro | S$29.98 | Unknown | Pro |
| MuseScore Pro+ | S$6.48 | Unknown | Pro+ |
| MuseScore Learn | S$194.98 | Unknown | Learn |
| MuseScore Pro | S$53.98 | Unknown | Pro |
| MuseScore Pro | S$7.48 | Unknown | Pro |
| MuseScore Pro | S$31.98 | Unknown | Pro |
Your consumer rights in Singapore
Statutory protections
Singapore consumers are protected by laws such as the Consumer Protection (Fair Trading) Act (CPFTA) and related digital‑commerce guidance.
These laws prohibit misleading practices and may apply if a service’s sign‑up or refund practices are deceptive.
How to proceed if you have a dispute
- Collect evidence (receipts, screenshots, email confirmations) and contact MuseScore support first.
- If unresolved, consider filing a complaint with Singapore consumer authorities or seeking dispute resolution under the platform (Apple/Google) where the purchase was made.
Local notes
No Singapore‑specific MuseScore policy was found in the verified sources; some consumer reports reference problematic practices in other jurisdictions.
For context on reported issues see independent coverage: site summary and investigative reporting: dark‑pattern report.
Customer experiences
Positive feedback
Verified aggregated sources show little explicit positive commentary in the provided dataset; many user reviews focus on problems with refunds or sign‑up clarity.
Negative feedback
- Multiple reviewers reported confusing free trials that converted into subscriptions and difficulty obtaining full refunds.
- Some users received partial refunds or account extensions instead of full reimbursement, according to independent summaries.
What to take away
Account and payment channel matters: experiences vary depending on whether you purchased on the website or via app stores.
Document communications and keep receipts to improve chances of a successful resolution.
Documentation checklist
Essential items to prepare
- Account username and the registered email address used to purchase.
- Order or receipt number and date of the transaction.
- Last four digits of the payment card (if requesting cancellation by email).
- Screenshots of subscription status, renewal notices, trial sign‑up pages, and any confirmation emails.
Optional supporting items
- Bank or card statement showing the charge (redact full card number).
- Correspondence with MuseScore support or app‑store refund requests.
Common mistakes
Cancelling on the wrong platform
One frequent error is cancelling on the website while the subscription was purchased via Apple/Google. If you bought through an app store you must cancel through that store or request a store refund.
Missing the trial window or confirmation
Users sometimes assume cancelling immediately ends access or prevents a renewal; free trials must be cancelled in advance (reported 48 hours) to avoid charges.
Poor documentation
Failing to keep receipts, screenshots or using a different email for the cancellation request can delay or prevent refunds.
Comparative recap
Quick comparison
The table below summarises cancellation route, typical refund avenue and expected timing for changes to take effect.
Notes on interpretation
“Refund route” indicates which party typically handles refunds. Timing is approximate and based on verified reports.
| Method | Ease | Refund route | Period |
|---|---|---|---|
| Website (musescore.com) | Easy via account settings | MuseScore support (14‑day policy for new subs) | Unknown |
| Apple App Store (iOS) | Manage in Apple ID → Subscriptions | Apple handles refunds | Unknown |
| Google Play (Android) | Manage in Google Play → Subscriptions | Google handles refunds | Unknown |
| Email to support | Possible but slower | MuseScore support (requires verification) | Unknown |
After cancelling
What to check immediately
- Confirm you receive a cancellation confirmation email from MuseScore or the app store.
- Monitor your bank or card statement for any unexpected charges during the next billing cycle.
Re‑subscription and backups
- You can re‑subscribe at any time; consider exporting important scores or data before downgrading.
- For help or follow up contact MuseScore support at support@musescore.com or consult the cancellation guide: Cancellation guide (postclic).
Address
Corporate address
MuseScore Ltd, Spyrou Kyprianou 84, Limassol 4004, Cyprus.
Support contact
For cancellation or billing inquiries send mail from the registered account email to: support@musescore.com.