Cancellation Investors' Chronicle: Easy Method

What is Investors' Chronicle

Overview

Investors' Chronicle is a UK-based weekly financial magazine offering investment analysis, stock ideas and market commentary.

It provides digital access via app and website plus optional print delivery on some plans.

Distribution channels

Subscriptions can be bought through the Investors' Chronicle website, the Apple App Store (iOS) and Google Play (Android).

Billing and renewal rules differ by channel; platform purchases follow the platform's terms.

How to cancel Investors' Chronicle

Cancel via iOS App Store

• Open your Apple ID / iTunes account settings on your device or in iTunes.
• Find the Investors' Chronicle subscription and turn off Auto-Renew to stop future charges.
• Note: cancel at least 24 hours before the end of the current period; the current period cannot be refunded by IC.
• App Store listing: Investors' Chronicle on the App Store.

Cancel via Google Play

• Open Google Play, go to Subscriptions, select the Investors' Chronicle subscription and cancel there.
• Follow Google Play's standard cancellation flow - IC cannot override Play Store subscription controls.
• Google Play listing: Investors' Chronicle on Google Play.

Cancel via Investors' Chronicle website

• If you subscribed on the website (card, direct debit or cheque), follow the guidance on the help page or contact Customer Services.
• Website subscribers normally can only cancel to stop renewal at the end of the current paid period.
• Official help: Investors' Chronicle help.

What happens when you cancel

Access after cancellation

For platform purchases (App Store/Google Play) you normally retain access until the end of the paid period.

Website digital-only subscriptions keep access until the current paid period ends unless an exception applies.

Auto-renewal and billing

Turning off auto-renew stops future billing but does not refund the current active period for most purchases.

Platform stores control renewal for app purchases; the publisher cannot cancel renewals made through Apple/Google.

Account and data

Your account, saved portfolios and preferences may remain active after cancellation unless you delete the account.

Ask Customer Services about data retention if you plan to reopen or move accounts to a new email address.

Will I get a refund?

General refund principles

• App Store and Google Play refunds are governed by Apple/Google policies; Investors' Chronicle cannot override those platform rules.
• Digital-only web subscriptions: no refund once access has started; access continues to the end of the paid period.

Exceptions and print subscriptions

• If you cancel before any part of a web subscription has been provided (for example before the first issue), a full refund is normally given.
• Print or Print+Digital purchases via the FT/IC website generally have a 14-day right to cancel from receipt of the first newspaper; refunds equal the subscription price minus the cost of any issues already delivered.

If you need a refund

• Request platform refunds through Apple or Google for app purchases.
• For website purchases contact Investors' Chronicle Customer Services and provide order details and dates.

Investors' Chronicle plans and pricing

Pricing summary

The iOS per-issue price is the only plan listed in SGD in public materials; other plans are shown in GBP on the site.

Prices and periods below are taken from available published information.

Your consumer rights in Singapore

Jurisdiction and applicable rules

Investors' Chronicle is UK-based, so its published refund and cancellation terms follow UK rules for many purchases.

Singapore buyers do not receive a different IC policy automatically, but local consumer protections may provide routes for complaints.

Practical options in Singapore

• Contact Apple/Google for refunds and dispute resolution for platform purchases.
• Speak with your bank to dispute unwanted charges or stop recurring Direct Debit payments.
• For unresolved matters consider Singapore consumer agencies (e.g. CASE) or Small Claims Tribunals for advice or redress.

What to prepare

Have order receipts, dates of charges, screenshots of terms and correspondence ready before contacting platforms, banks or local agencies.

This speeds up disputes and helps any escalation in Singapore or with the platform provider.

Customer experiences

Positive feedback

Some subscribers praise Investors' Chronicle for high-quality analysis and long-term investment support.

High-rated reviews highlight value to serious investors using the magazine for research.

Common complaints

Many low-rated reviews report difficulty cancelling, missing print deliveries and unexpected renewals without reminders.

Users also report slow customer service response, requests to cancel by phone and occasional IT-related frustrations.

Takeaway

Most issues arise from channel-specific rules (App Store/Google Play) or service and delivery failures for print subscribers.

Documentation and early action improve the chance of a smooth cancellation or refund where eligible.

Documentation checklist

Essential documents

• Subscription receipt or order confirmation (email or PDF).
• Payment proof: card statement, bank transfer receipt or Direct Debit mandate.
• Account email address and subscriber name used at sign-up.

Supporting evidence

• Screenshots of subscription settings (App Store/Google Play subscriptions screen).
• Copies or photos showing print deliveries (dates/issues) if claiming partial refund.
• Any correspondence with Customer Services (emails, reference numbers).

Common mistakes

Waiting until the last minute

Many users try to cancel too close to renewal; App Store requires cancellation at least 24 hours before period end.

Late cancellations may leave you charged for the next period without refund.

Assuming apps follow the publisher's refund rules

App purchases are controlled by Apple/Google policies; contacting IC does not change platform refund rules.

Always request a refund through the platform when you bought the subscription there.

Poor record keeping

Not saving receipts, dates or screenshots makes disputes and refund requests harder to resolve.

Keep a short file of subscription evidence from the moment you subscribe.

Comparative recap

Quick channel comparison

The table below summarises cancellation method, refund likelihood and access after cancellation by channel.

Use this to decide the correct route before you start the cancellation process.

After cancelling

Immediate checks

• Confirm cancellation by checking subscription status in your App Store, Google Play or website account.
• Save any confirmation emails or screenshots showing Auto-Renew switched off.

Follow-up actions

• If you paid via App Store or Google Play, request refunds through the respective platform if eligible.
• If charges continue after cancellation, contact your bank to query or block future Direct Debits.

Helpful links

• Investors' Chronicle help
• App Store listing
• Google Play listing

Address

Mailing address

Customer Services Team, Investors’ Chronicle, 1 Southwark Bridge, London SE1 9HL, United Kingdom.

Contact note

Use the official help page for contact details and current Customer Services channels before sending post.

Keep copies of any postal correspondence and allow reasonable processing time for responses.