Cancellation The Information: Easy Method

What is The Information

Overview

The Information is a subscription-based news magazine focused on in-depth reporting and analysis of the technology and business sectors.

It delivers exclusive stories, newsletters, and data-driven products to paying subscribers via web and mobile apps.

How it is delivered

Content is available through TheInformation.com and native mobile apps with in-app subscription options.

Subscriptions may be billed through the App Store, Google Play, or directly via the website depending on how you signed up.

How to cancel The Information

Cancel via App Store (iOS)

• Open Settings on your iPhone or iPad.
• Tap your name, then tap Subscriptions.
• Find The Information subscription, tap it, then tap Cancel Subscription.
• If you don’t see "Cancel Subscription," the subscription is already canceled and will not renew.

Cancel via Google Play (Android) and Web

• Google Play (Android): Open Google Play Store → Menu → Subscriptions, select The Information, then tap Cancel subscription.
• Web: Log in to your account profile on TheInformation.com and cancel via the Account Profile or the Help Center Cancel Subscription page.
• Note which platform charged you before cancelling; cancellations must be done through the original purchase channel.

What happens when you cancel

Access after cancellation

After you cancel, you retain access until the end of your current paid billing cycle.

There is no immediate loss of access unless you were on a trial or special condition stated at purchase.

Renewal and data

Auto-renewal stops for the next billing period once the cancellation completes.

Your account data (profile and reading history) may be retained per The Information’s policies; check account settings for export or deletion options.

Will I get a refund?

Standard refund policy

The Information does not provide refunds for cancellations made mid-period; you keep access until the billing period ends but no refund is issued.

This is the default policy for most users outside specific legal jurisdictions.

Exceptions and legal rights

• EU and UK consumers have a 14-day statutory right to cancel digital purchases, subject to conditions described in local law.
• For digital content in the EU/UK, the 14-day cancellation right ends once use begins (for example, reading or downloading).
• If the 14th day falls on a weekend or public holiday, it extends to the next business day.

The Information plans and pricing

Pricing table

Notes on prices

Prices above are taken from the Singapore App Store in-app purchases listing and were accurate as of February 2026.

For exact feature breakdowns per plan, check the subscription UI in the app or the account pages on TheInformation.com.

Your consumer rights in Singapore

General position for Singapore consumers

Singapore does not provide the same 14-day automatic refund right for digital goods as the EU/UK statutory rule.

In practice, refunds are not guaranteed in Singapore and follow the merchant’s published policy.

What to do if you have a dispute

• Check your payment source (App Store, Google Play, bank card) and the purchase receipt to confirm charges.
• Contact The Information support via the account Help Center or the channel you purchased through.
• If unresolved, you may pursue a chargeback through your card issuer or dispute resolution routes, noting outcomes vary by provider and merchant terms.

Customer experiences

Summary of negative feedback

Some users have reported unexpected charges, confusing billing, and difficulty cancelling, according to public reviews.

Complaints often cite perceived misleading pricing or difficulty locating the cancel option tied to the correct purchase channel.

Balanced view and next steps

Not all experiences are identical: platform billing (Apple/Google) often requires cancellation in the store settings rather than on the website.

If you encounter issues, collect receipts and screenshots before contacting support to speed resolution.

For community reviews, see feedback on Trustpilot: Trustpilot - The Information.

Documentation checklist

Essential items to gather

• Account email and username used to subscribe.
• Order receipt or invoice showing the charge date and amount.
• Payment method details (card issuer, App Store or Google Play purchase screenshot).

Helpful extras

• Screenshots of subscription status in the app or on TheInformation.com.
• Any confirmation emails from The Information or the app store.
• Dates and copies of any correspondence with support.

Common mistakes

Cancelling in the wrong place

Many users try to cancel on the website when the charge was made through Apple or Google; that does not stop the store renewal.

Always verify whether the purchase was billed by Apple, Google, or The Information directly.

Assuming a refund or immediate cutoff

Users sometimes assume cancelling triggers a refund or immediate loss of access; The Information’s policy provides access until the billing period ends and generally no refund.

Also check you are signed into the correct Apple ID or Google account when cancelling to avoid incomplete cancellation.

Comparative recap

Quick channel comparison

Key takeaways

• Cancel via the same channel used to purchase to ensure auto-renewal stops.
• Refunds are not standard; EU/UK consumers may have limited statutory rights.
• Keep receipts and screenshots to support any disputes.

After cancelling

Follow-up steps

Confirm cancellation by checking the subscription status in Settings (iOS), Google Play, or your account profile on TheInformation.com.

Save any confirmation emails or screenshots showing the cancellation and the end date of access.

Useful links

• App Store listing for The Information (refer to in-app purchase details): The Information on the Singapore App Store
• User reviews and reported experiences: Trustpilot - The Information

Address

Corporate address

Lessin Media Company, 1 Post Street, Suite 1050, San Francisco, CA 94104, United States.

Notes on local presence

The Information does not maintain an office presence in Singapore; official corporate addresses are listed in the company's public filings.

For account issues, use the web Help Center or the app support channels linked in your subscription confirmation.