Cancellation Psychology Today: Easy Method

What is Psychology Today

Overview

Psychology Today is a magazine and online directory that publishes articles on psychology, mental health, and relationships, and hosts a therapist directory used by clinicians and the public.

How the service is used

Professionals use Psychology Today to list profiles and receive client referrals. Subscriptions include profile visibility in the directory rather than a single unified app purchase.

How to cancel Psychology Today

Cancel directory listing (web)

• Send an email to Psychology Today support (examples reported: [email protected] or [email protected]) requesting cancellation of your directory listing.
• State your account email, profile URL, and request removal at the end of the current billing cycle; keep a copy of the sent message for records.
• Reference guides and templates if you need wording help: Postclic cancellation guide.

Cancel via mobile platforms

• iOS (App Store): Cancel through Apple ID > Subscriptions in your device settings. Psychology Today cannot process App Store cancellations or refunds.
• Android (Google Play): Cancel in Google Play > Subscriptions in your Google account. Psychology Today does not control Google Play refunds or cancellations.
• For platform-managed subscriptions, follow the platform’s refund dispute process if you need a refund.

What happens when you cancel

Access after cancellation

If you cancel a directory listing via email, the profile is typically removed at the end of the current billing cycle.

There are generally no prorated or mid-cycle changes to access - you retain access until the paid period ends.

Renewal and data

Auto-renewal ceases after cancellation for the next cycle, but past billing may remain unless a refund is granted by the billing handler.

Keep copies of emails and receipts; they are useful if the company continues charging after your cancellation request.

Will I get a refund?

General policy

Psychology Today does not guarantee refunds for cancelled subscriptions. Mid-cycle cancellations typically do not qualify for partial refunds.

Exceptions and platform refunds

• Refund eligibility is considered on a case-by-case basis in some reports; after 14 days refunds are not guaranteed (see guide).
• If you subscribed via the App Store or Google Play, refunds (if any) are handled by Apple or Google according to their respective policies.

Psychology Today plans and pricing

Plan overview

The pricing below refers to therapist directory listings in the Singapore directory as reported in verified data.

Pricing table

Your consumer rights in Singapore

Key legal protections

Singapore consumers are protected under the Consumer Protection (Fair Trading) Act (CPFTA), which covers fair contract terms and protection from unfair practices.

Enforcement and complaints

• If you submitted a written cancellation and the company ignores it or continues charging, you may file a complaint with the Consumers Association of Singapore (CASE).
• Preserve supporting evidence such as emails, receipts, and screenshots to support a dispute or complaint.

Customer experiences

Positive reports

Some therapists report receiving useful client referrals and that regular profile updates (for example, weekly edits) can improve visibility.

Negative reports

• Common complaints include difficulty unsubscribing, unclear in-app cancellation options, delayed or no responses from customer support, and billing despite cancellation requests.
• TrustPilot shows many negative reviews reflecting these recurring issues (TrustPilot reviews).

Documentation checklist

What to collect before cancelling

• Account email and username used on Psychology Today.
• Subscription receipts or billing statements showing charges and renewal dates.
• Profile URL (if cancelling a directory listing) and any membership IDs.

What to save after you cancel

• Copies of your cancellation email and any replies from support.
• Bank or card statements for at least one billing cycle after cancellation to verify no further charges.

Common mistakes

Assuming the app or site will cancel for you

Many users assume Psychology Today will process App Store or Google Play cancellations. In fact, platform-managed subscriptions must be cancelled through Apple or Google.

Failing to keep written records

Users sometimes rely on verbal confirmations or do not save cancellation emails; this can make disputes harder to prove if charges continue.

Comparative recap

Quick comparison

After cancelling

What to monitor

• Check your card or bank statement for one billing cycle to confirm no further charges.
• Await confirmation of profile removal or cancellation from support; if none arrives, follow up in writing.

Helpful resources

• Postclic step-by-step cancellation guide: Postclic
• Guide summarising refund considerations: Listen-Hard
• Community feedback and reviews: TrustPilot
• Psychology Today Singapore sign-up page (for account reference): Psychology Today Singapore

Address

Official mailing address

Psychology Today, 16 West 22nd Street, Suite 200, New York, NY 10010, United States of America.

Registered mail recommendation

For formal cancellation by post, some guides recommend sending registered mail to the address above and keeping a proof of delivery as evidence of your request.