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Cancellation service #1 in Singapore
The San Diego Union-Tribune is a major regional newspaper covering San Diego and surrounding areas, offering news, features and opinion content via print and digital channels.
Subscriptions include web/digital access, print + digital bundles, and short-term passes for single articles or day/week/month access.
Readers who want local news, sports, and investigative reporting subscribe for ongoing access or short-term article passes.
Customers may be on introductory pricing, recurring monthly billing, or one-time purchases such as single-article access.
Access typically continues until the end of your paid billing term; you will not lose access immediately unless specified in your plan terms.
Short-term passes expire at the end of their stated period (day, week, month) regardless of cancellation timing.
Your account usually remains in the system to allow reactivation and to retain billing history unless you request deletion.
Contact Subscriber Services to ask about account deletion or data retention specifics if needed.
No refunds are provided for unused portions of a billing term for web subscriptions or home delivery according to the publisher’s subscriber terms.
Cancellation does not automatically trigger a pro-rata refund; expect access to continue until the paid period ends.
Below are the plans and approximate Singapore-dollar prices converted from USD at ~1 USD = 1.35 SGD.
No Singapore-specific SGD pricing was located on official pages or app stores; these are approximate conversions.
| Plan | Price | Period | Features |
|---|---|---|---|
| Single article (full-text) | S$5.33 (approx) | One-time | Access to one full-text article |
| Day pass (20 articles) | S$13.43 (approx) | 24 hours | Up to 20 articles in a day |
| Week pass (40 articles) | S$24.23 (approx) | 1 week | Up to 40 articles in a week |
| Month pass (100 articles) | S$40.43 (approx) | 1 month | Up to 100 articles in a month |
| Monthly subscription (150 articles) | S$35.03 (approx) | Monthly | Up to 150 articles, ongoing billing |
| Standard Digital (intro/renewal) | S$1 for 1 year intro; thereafter ~S$29/month | Annual intro / weekly renew | Unlimited digital access |
| Premium Digital | S$1 for 6 months intro; thereafter ~S$40.75/month | 6-month intro / weekly renew | Enhanced digital features |
| Print + Digital | ≈ S$20.24 per 4 weeks | Every 4 weeks | Print delivery + digital access |
Singapore consumers are protected by the Consumer Protection (Fair Trading) Act for unfair practices, and by platform-specific terms for digital purchases.
If you believe a subscription practice is unfair or misleading, you can raise the issue with the merchant and, if unresolved, with local consumer advisory bodies.
Purchases made via Apple App Store or Google Play are subject to those platforms’ refund and cancellation policies, which differ from web-based merchant rules.
For in-app issues, request refunds or cancellation through the App Store or Google Play support channels rather than the publisher’s Subscriber Services.
Some subscribers report successful cancellations via email and that they received confirmation from Subscriber Services.
These experiences indicate email cancellation can work when messages are received and processed by the publisher.
Many customers report difficulty cancelling: broken links, missing cancel options in account settings, bounced customer-service emails, and long phone hold times.
Complaints also include delivery and customer-service reliability problems such as unfulfilled redelivery promises and unanswered emails.
Users often try to cancel in-app purchases through the website; platform purchases must be managed via the App Store or Google Play.
Confirm where you purchased the subscription (website vs. app) before following cancellation steps.
Failing to keep copies of cancellation requests, confirmation messages, or screenshots can make resolving disputes harder.
Always save a confirmation email or take a screenshot after you request cancellation or reach support by phone.
| Subscription type | How to cancel | Refunds | Key notes |
|---|---|---|---|
| Web / home-delivery | Contact Subscriber Services via account page or listed contact methods | No refunds for unused portion | Cancel before billing term ends to avoid renewal |
| In-app (App Store / Google Play) | Cancel in the App Store or Google Play subscription settings | Refunds governed by platform policies | Publisher does not manage in-app cancellations |
| 1-Day + Digital / short-term passes | Cancel by phone using the number shown on service materials | No stated refunds for early termination | Offers are continuous; charges may apply until next billing |
Expect access to continue until the end of the paid billing period unless otherwise specified in your plan terms.
Watch your bank or card statement for any post-cancellation charges and keep cancellation confirmations for reference.
For guidance on cancelling in-app subscriptions, see platform instructions; an example help article is available here:
In-app subscription cancellation guidance.
San Diego Union‑Tribune, 600 B Street, Suite 1201, San Diego, California 92101, United States.
Use the address on your billing notice for subscription-specific correspondence when instructed.
The Camino de la Reina office is permanently closed; subscription mail and printing operations may use different mailing addresses or facilities.
If you need to send documents, confirm the correct P.O. Box or service address with Subscriber Services before mailing.
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Brian Cheong
Postclic editor · 7 years experience
Editor at Postclic for 7 years, I turn complex registered electronic mail procedures into clear, actionable English.