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Cancel THE AGE
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I hereby notify you of my decision to terminate the contract relating to the The Age service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation The Age: Easy Method
What is The Age
Overview
The Age is an Australian news publisher offering daily journalism, features and digital access to subscribers. It provides reporting on politics, business, sport and culture through its website and apps.
Subscription model
Access is normally via monthly or annual digital subscriptions managed through The Age website or app stores. Subscriptions include unlimited access and optional premium features depending on the plan.
How to cancel The Age
Cancel via iOS (App Store)
- Open Settings on your iPhone or iPad.
- Tap your name → Subscriptions → The Age → Cancel Subscription.
- Cancellation stops auto-renewal; you keep access until the end of the paid period.
Cancel via Android (Google Play)
- Open the Google Play Store app.
- Tap Menu → Subscriptions → The Age → Cancel Subscription.
- Cancellation stops future renewals; access remains until the paid period ends.
Cancel via The Age website
- Log in at theage.com.au and go to My Account → Billing / Subscription / Manage Account.
- Follow the on-screen cancellation options or submit a cancellation via the Help Centre.
- Web cancellations typically need at least 72 hours before the next billing date to take effect.
Cancel by phone or support request
- Contact Nine Publishing customer service by phone or submit a request form through the Help Centre.
- There may be no single-click cancel option inside some accounts; phone or support request can be faster.
- Access usually continues until the end of your paid billing period after cancellation.
What happens when you cancel
Access after cancellation
When you cancel, The Age generally allows access until the end of the current paid period. You will not lose content immediately upon requesting cancellation.
Auto-renewal and billing
Cancellation stops auto-renewal. To avoid being billed for the next cycle, cancel at least the required notice period (commonly 72 hours when cancelling via web).
Data and account
Your account remains available for login and record-keeping. Saved settings or reading history may persist according to The Age's account policies.
Will I get a refund?
General refund practice
Subscription fees are generally non-refundable unless explicitly stated otherwise by The Age or the payment channel used.
Exceptions and special cases
- Telemarketing subscriptions: there may be a 10 working-day cooling-off period for phone offers allowing a full or prorated refund for prepaid annual plans.
- Annual prepaid subscriptions: you may be entitled to a prorated refund if more than one month remains unused, subject to publisher terms.
How to request a refund
If you believe you qualify for a refund, contact The Age / Nine Publishing support and provide purchase details. Refund outcomes depend on your purchase method and the published terms.
The Age plans and pricing
Plan list
The following monthly plans and price ranges are conversions to Singapore dollars based on verified sources.
Pricing table
| Plan | Price (S$) | Period | Features |
|---|---|---|---|
| Starter Digital | ≈ S$21.88 - 23.08 | Monthly | Unlimited access (Starter Digital subscription) |
| Premium Digital | ≈ S$31.57 - 33.29 | Monthly | Premium features such as Today’s Paper, puzzles, unlimited access |
Your consumer rights in Singapore
Local rights and limitations
None of the verified sources explicitly state a statutory 14‑day refund right for digital subscriptions in Singapore. Refunds for The Age are typically governed by the publisher's terms and the payment channel.
Practical steps for Singapore consumers
- Contact The Age / Nine Publishing support first to request cancellation or refunds.
- If you believe there was misleading conduct or unfair terms, keep records and consider raising the issue with your payment provider.
When to escalate
If The Age or the payment channel does not resolve a clear billing error or misleading claim, consider formal complaint routes available in Singapore or using your bank's dispute processes.
Customer experiences
Positive experiences
Some users report that subscriptions made through Google Play are easy to manage and cancel directly via the Play Store interface.
Negative experiences
There are reports of confusing pricing displays, difficulty locating a clear cancel button, and situations where phone contact was required with limited hours.
Key takeaway
Managing subscriptions via the app store used for purchase (App Store / Google Play) typically gives the simplest cancellation route. Web and phone routes are available but may take more steps.
Documentation checklist
What to collect before contacting support
- Account email or username used for The Age subscription.
- Receipt or proof of purchase (payment date, amount, payment channel).
- Subscription type (monthly or annual) and plan name.
What to include in your support request
- Clear cancellation request, order/receipt details, and preferred outcome (cancel only or request refund).
- Contact phone number and time windows if you expect phone support to be used.
Common mistakes
Confusing purchase channel
Users sometimes try to cancel in the wrong place (e.g., on the website when the subscription was made through the App Store). This delays cancellation and refunds.
Missing cancellation notice
Waiting until close to the renewal date without allowing the required notice (commonly 72 hours for web cancellations) can result in an unexpected renewal charge.
Assuming automatic refunds
Many expect automatic refunds after cancellation; however, refunds are limited and depend on purchase method and the specific offer's terms.
Comparative recap
Quick comparison
This table summarizes common cancellation routes, refund likelihood, and access after cancelling based on verified information.
Comparison table
| Option | How to cancel | Refund likelihood | Access after cancel |
|---|---|---|---|
| App Store (iOS) | Settings → your name → Subscriptions → The Age → Cancel | Low (refunds rare; follow App Store policy) | Access until end of paid period |
| Google Play (Android) | Google Play Store → Menu → Subscriptions → The Age → Cancel | Low (refunds rare; follow Play Store policy) | Access until end of paid period |
| Web (The Age) | Log in at theage.com.au → My Account → Manage Account or Help Centre | Limited; possible prorated refunds for annual plans in some cases | Access until end of paid period (72‑hour notice often required) |
| Phone / Support request | Contact Nine Publishing customer service or submit Help Centre form | Possible for telemarketing cooling‑off and some annual plans | Access until end of paid period |
After cancelling
Check your account and receipts
Verify cancellation confirmation emails and check your next billing date to ensure auto‑renewal has stopped. Keep receipts until any issues are resolved.
Where to get help
- Postclic guide (cancellation steps and information): Postclic - Cancel The Age
- Ajust overview for cancellation options and experience notes: Ajust - The Age cancellations
- Nine Publishing terms and conditions (refund and telemarketing details): Nine Publishing - Subscription terms
- The Age app page on the App Store (app details and link to App Store management): The Age on the App Store
Next steps if unresolved
If you remain charged or have an unresolved refund dispute, keep records and escalate with your payment provider or card issuer as needed.
Address
Publisher street address
Media House, Level 7, 655 Collins Street, Docklands VIC 3008, Australia.
Notes on postal contact
An older archival PO Box address has appeared historically and is likely outdated. For account and billing queries, contact The Age / Nine Publishing support via the website or app.