Cancellation The Globe And Mail: Easy Method

What is The Globe And Mail

Overview

The Globe And Mail is a Canadian news organisation offering national and international reporting, analysis, and commentary across digital and print formats.

Subscription model

Access is primarily by paid subscription with digital-only and print-plus-digital plans, promotional intro pricing and recurring billing.

How to cancel The Globe And Mail

Web / Phone (direct digital or print subscription)

• You cannot cancel online. You must call The Globe and Mail’s Customer Solutions Centre during business hours.
• Example phone number: 1-800-387-5400. Ask for cancellation and confirm the effective date.
• Print or long-term subscriptions typically require at least 28 days' notice; short subscriptions (≤4 weeks) end at the period's end with no refund.

App Store (iOS) and Google Play (Android)

• iOS: Cancel via your Apple ID / iTunes / App Store account settings and turn off auto‑renew at least 24 hours before the period ends.
• Android: Cancel via the Google Play Subscriptions menu in your Google account; cancellation stops renewal at the next billing period.
• The Globe cannot cancel App Store or Google Play subscriptions for you; refunds are handled by Apple or Google, not The Globe And Mail.

What happens when you cancel

Access after cancellation

For purchases via App Store or Google Play, you retain access until the paid period ends.

For direct Globe subscriptions, access end-date depends on the notice given and the plan rules (print may require 28 days' notice).

Renewal and account data

Cancellation stops future renewals but typically does not remove your account immediately; account data and preferences may be retained per the publisher's policies.

Keep a confirmation number or email from Customer Solutions to prove cancellation and the effective date.

Will I get a refund?

General refund policy

Subscriptions cancelled mid-period generally do not receive refunds. Refunds are discretionary and not guaranteed.

Small amounts (historically amounts under CA$5) are typically not refunded.

Exceptions and platform purchases

• One-time purchases are generally non-refundable.
• App Store and Google Play refunds are handled by Apple or Google; contact them for platform-specific refund requests.
• No statutory 14‑day withdrawal right is publicly offered in The Globe And Mail’s stated terms.

The Globe And Mail plans and pricing

Pricing table

Currency note

Listed prices are in USD. If subscribing from Singapore your card or app store will convert USD to SGD at the applicable rate.

Your consumer rights in Singapore

Purchase change-of-mind

Singapore consumer laws generally do not grant refunds for change-of-mind purchases; sellers are not usually required to accept returns for that reason.

Defective goods or services

For defective goods or services not as described, consumers may seek repair, replacement or refund under local rules such as the Consumer Protection framework.

These protections are unlikely to apply to standard digital news subscriptions unless the service is materially not as described.

Customer experiences

Positive feedback

Some users praise The Globe And Mail for reliable, comprehensive coverage and high editorial standards.

Positive reviews highlight in-depth reporting and trustworthy analysis.

Common negative feedback

• Complaints report difficulty cancelling, with phone-only processes and aggressive retention tactics.
• Other reports mention declined refund requests, billing issues, and problems with specific services (for example, Globe Investor).
• For user reviews see Trustpilot: The Globe And Mail reviews.

Documentation checklist

What to have before calling

• Subscriber name and email associated with the account.
• Subscription ID or order number (if available) and last billing date.
• Payment method (last 4 digits of card) and billing address for verification.

What to keep after cancelling

• Cancellation confirmation number or email and the stated effective date.
• Copies/screenshots of any retention offers or refund refusals for future reference.

Common mistakes

Assuming online cancellation is available

Many subscribers expect an online cancel button; direct Globe subscriptions often require a phone call instead.

Attempting to cancel through the website when your plan is managed by Apple/Google will delay the process.

Missing platform rules and notice periods

iOS subscriptions must disable auto‑renew at least 24 hours before renewal; failing to do so can cause an unwanted charge.

Print/long-term plans may need 28 days' notice - not giving enough notice can extend billing.

Comparative recap

Channel comparison

Key takeaway

Cancel via the same channel where you subscribed: phone for direct Globe subscriptions, your device store for app purchases.

After cancelling

What to monitor

Watch your bank or card statements for any unexpected charges after the effective cancellation date.

If charges continue, contact Customer Solutions and keep your cancellation confirmation for dispute resolution.

Helpful links

• Postclic: How to cancel The Globe And Mail
• Read user reviews on Trustpilot

Address

Mailing address

Customer Service, The Globe and Mail / Circulation Department, 351 King Street East, Suite 1600, Toronto, ON M5A 0N1, Canada.

Phone contact

Call the Customer Solutions Centre during business hours (example number: 1-800-387-5400) to request cancellation and obtain confirmation.