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Cancel ACCOR
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Cancellation service #1 in Singapore
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I hereby notify you of my decision to terminate the contract relating to the Accor service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Accor: Easy Method
What is Accor
Overview
Accor is a global hospitality group operating hotels, resorts and serviced apartments across many brands such as Sofitel, Novotel and Ibis.
It offers consumer memberships (Accor Plus / ALL Accor+ Explorer), public room rates, dining benefits and reward points redeemable across its network.
Presence in Singapore
Accor maintains a regional presence in Singapore and runs local membership pages and offers specific to the market.
Local pricing, promotions and cancellation rules may differ from other countries; always check Singapore-specific terms.
How to cancel Accor
Membership (Accor Plus / ALL Accor+ Explorer)
- Cancel online via your Accor Plus account or the ALL app/web if the membership supports online cancellation.
- If you bought ALL Accor+ Explorer by phone you have a 10-business-day cooling-off right if no benefits were used; online purchases have no cooling-off.
- Request refunds or pro-rata reimbursements through the membership cancellation workflow or member support; allow processing time.
Hotel reservations (web and prepaid)
- For flexible web bookings, cancel via your booking confirmation link or the Accor website/app before the stated deadline (see timing rules below).
- Prepaid (non-flex) bookings are typically non-cancellable and non-refundable under the booking conditions.
- If in doubt, contact Accor support shown on your confirmation; keep booking references and timestamps.
What happens when you cancel
Access and benefits
When a membership is cancelled, access to member-only rates, dining discounts and Stay Plus nights is typically removed immediately or at the end of the paid period.
Redeemable nights or pending benefits may be forfeited depending on the terms at cancellation.
Renewals and data
Automatic renewals will stop for cancelled memberships; check your account to confirm renewal is disabled.
Accor retains booking and account data per its privacy policy; request specific data actions via Accor support if required.
Will I get a refund?
Membership refunds
Membership cancellations (Accor Plus / ALL Accor+ Explorer) are eligible for a pro‑rata refund for the unused portion of the subscription.
Refunds may be issued as monetary reimbursement or points, depending on how you paid; allow up to 30 business days for processing.
Hotel booking refunds and exceptions
- Flexible bookings: cancellation windows depend on length of stay (see comparative table below); refunds apply when a flexible rate was booked.
- Prepaid reservations: typically non‑refundable; cancellations do not generate refunds unless the booking terms state otherwise.
- ALL Accor+ Explorer by phone: full refund if cancelled within 10 business days and no benefits were used; online purchases do not have this cooling-off.
Accor plans and pricing
Plans
| Plan | Price | Period | Features |
|---|---|---|---|
| Accor Plus Traveller | S$308 per year | Annual | Universal Accor Plus benefits (10% off public room rates, up to 50% off dining, 15% off drinks in Asia) |
| Accor Plus Explorer | S$418 per year | Annual | All Universal benefits plus 1 Stay Plus complimentary night |
| Accor Plus Explorer Plus | S$538 per year | Annual | All Universal benefits plus 2 Stay Plus complimentary nights |
| ALL Accor+ Explorer (post-October 1, 2025) | S$299 per year | Annual | 2 Stay-Plus B1G1 nights, 15% off stays worldwide, 30% off dining / 15% off drinks in Asia, 30 status nights and Gold status in ALL |
Notes
Legacy plans remain available at the listed prices; ALL Accor+ Explorer replaces them from 1 Oct 2025.
Promotions (e.g., bonus Reward points) can reduce effective cost for limited sign-ups; check current Accor Plus pages for offers.
Your consumer rights in Singapore
Cooling-off rights
Singapore consumer law may provide cooling-off protections for certain purchases, but Accor states no cooling-off for online ALL Accor+ Explorer purchases.
Phone purchases of ALL Accor+ Explorer carry a 10-business-day cooling-off right if benefits have not been used; verify eligibility before claiming a refund.
Prepaid bookings and legal context
Prepaid hotel bookings are generally non-refundable under contract terms; this is a common and enforceable condition unless local law states otherwise.
Consumers may have remedies under the Consumer Protection (Fair Trading) Act; for contract-specific legal advice consult a Singapore-qualified lawyer.
Customer experiences
Positive feedback
Some customers report the Accor/ALL website is clear and easy to use and praise employee training and career benefits at scale.
Positive notes include straightforward booking flows and tangible dining and stay discounts for many users.
Negative feedback
Frequent complaints cite unresponsive customer service, difficulty cancelling memberships, forced renewals and issues with point redemption systems.
There are also reports of mid-membership benefit changes and instances where free-night offers were not honored; check current terms before purchase.
Documentation checklist
For memberships
- Membership number and account email.
- Purchase receipt or payment confirmation.
- Proof of benefit usage (if claiming unused benefits for cooling-off).
- Screenshot of cancellation request or confirmation.
For hotel bookings
- Booking reference number and confirmation email.
- Rate type (flexible vs prepaid) shown on the confirmation.
- Payment receipt or card statement line.
- Communication logs with Accor support (timestamps and agent names if available).
Common mistakes
Membership mistakes
Assuming online purchases have the same cooling-off rights as phone purchases is a common error; Accor specifies no cooling-off for online ALL Accor+ Explorer purchases.
Another frequent issue is failing to check whether promotional free nights or benefits require activation before cancellation.
Booking mistakes
Booking a prepaid rate then expecting a refund is a recurring mistake; prepaid bookings are usually non-refundable under the terms.
Missing the precise cancellation window for flexible rates (which varies by length of stay) can result in charges; always review the rate conditions.
Comparative recap
Quick comparison
| Channel | Cancellation window | Refund | Key notes |
|---|---|---|---|
| Accor Plus / ALL Accor+ Explorer online (web/app) | Flexible bookings: typically 24 - 48 hours before stay for member-related cancellations | Pro-rata refund for memberships; booking refunds depend on rate | Prepaid bookings typically non-refundable; membership refunds processed up to 30 business days |
| ALL Accor+ Explorer purchased by phone | 10 business day cooling-off if benefits unused | Full refund if within cooling-off and unused | Online purchases do not have this cooling-off right |
| General bookings via web (hotel reservations) | Flexible rate: up to 1 day before arrival (1 - 2 nights); 2 days (3 - 7 nights); 3 days (8+ nights) | Refunds for flexible rates per the booking conditions | Non-flex/prepaid rates are non-cancellable and non-refundable |
| General hotel prepaid booking | No cancellation (non-refundable) | No refund unless stated otherwise | Standard contractual rule for prepaid internet sales conditions |
How to choose
Choose flexible rates if you need the ability to cancel without losing money; choose prepaid only when you are certain of travel dates.
For memberships, review current benefit structure and cancellation/refund terms before purchasing, especially for online vs phone purchases.
After cancelling
Follow-up steps
- Keep cancellation confirmations and reference numbers until any refund posts to your account.
- Monitor your card statement and Accor account; allow up to 30 business days for membership refunds.
- If benefits were used or you dispute a charge, collect evidence and contact Accor support promptly.
Useful links
Official membership and local details are available from Accor Plus Singapore.
Additional articles and promotional information (useful for timing and offers) can be found via the listed resources below.
- Accor Plus Singapore
- Accor Plus iwander (offers)
- Independent article on Accor Plus membership (milelion)
- Promotion note on bonus Reward points
Address
Regional office
Accor Asia-Pacific
1 Wallich Street #17-01 Guoco Tower, Singapore 078881
Notes
This address refers to the regional office in Singapore for Accor Asia-Pacific; support contacts and local offices may differ.
For official account or booking support, use the contact channels shown on your booking confirmation or the Accor Plus website above.