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I hereby notify you of my decision to terminate the contract relating to the Btwb service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Btwb: Easy Method
What is Btwb
Overview
Btwb (Beyond The Whiteboard) is a web and mobile coaching platform for athletes and trainers that tracks workouts, progress and performance metrics.
It offers workout logging, analytics and program management across web, iOS and Android clients.
Core features
Key capabilities include tailored training plans, detailed workout history and performance analytics used by individuals and coaches.
Access methods include a web subscription and app-store subscriptions on iOS and Android.
How to cancel Btwb
If you subscribed via App Store (iOS)
- Open Apple’s subscription management on your iPhone/iPad or visit your Apple ID subscriptions in Settings.
- Find the Btwb subscription and cancel from Apple’s interface; cancelling elsewhere does not stop Apple billing.
- Refund requests for App Store purchases must be made to Apple; Btwb does not process App Store refunds.
If you subscribed via Google Play (Android)
- Open Google Play, go to Subscriptions, locate Btwb and cancel the subscription there.
- Deleting the app or cancelling via the Btwb website/in-app does not stop Google Play billing.
- Refunds for Google Play purchases are handled by Google under their refund policy.
If you subscribed directly on the Btwb website
- Log into your account on the Btwb website.
- Open the top-right drop-down menu, select "Subscription" and cancel directly there.
- Use the official Btwb support article for guidance: How to cancel coaching subscription.
What happens when you cancel
Access after cancellation
When you cancel, access typically continues until the end of the paid billing period; you do not lose paid access immediately unless otherwise stated.
Web cancellations made via your account stop future renewals after the current paid period ends.
Billing and renewals
Platform subscriptions (Apple/Google) must be cancelled through those platforms to stop recurring billing.
Deleting the app or cancelling within Btwb when you subscribed via a platform does not stop that platform’s recurring charges.
Account deletion
Deleting your Btwb account removes access and ends the agreement, which stops future billing for direct subscriptions.
Account deletion also removes your data from the account and terminates service access going forward.
Will I get a refund?
Btwb’s stated policy
Btwb’s EULA states: "Company offers no refunds for payments once made except as this Agreement provides."
This means Btwb does not generally provide refunds under its own terms unless explicitly allowed by the agreement.
Platform purchases (Apple / Google)
- App Store purchases: refunds are handled by Apple under Apple’s policies. Btwb does not process App Store refunds.
- Google Play purchases: refunds are handled by Google under Google’s policies. Btwb does not process Google Play refunds.
Exceptions and local rights
Btwb’s terms do not specify a 14-day statutory cooling-off period, though local consumer laws may offer remedies.
If you believe you have a statutory right to a refund in your jurisdiction, pursue that through the appropriate statutory channels; platform purchases remain subject to platform policies.
Btwb plans and pricing
Pricing overview
Official pricing is listed in USD on Btwb, and app stores convert to local currency at purchase time.
Below are the plan names and the approximate SGD placeholders provided in the verified data.
Table of plans
| Plan | Price | Period | Features |
|---|---|---|---|
| Individual Monthly | approx. SGD X.XX | monthly | All btwb features, 7-day free trial |
| Individual Yearly | approx. SGD Y.YY | annual | All btwb features, 7-day free trial; ~2 months free vs monthly |
Your consumer rights in Singapore
Statutory protections
Local consumer laws such as the Consumer Protection (Fair Trading) Act may provide rights that sit outside Btwb’s own terms.
These statutory rights can sometimes allow refunds or remedies even if the provider’s terms say no refunds.
How to proceed in Singapore
If you think a statutory remedy applies, document your purchase and the reason for the claim and follow the official complaint process for Singapore consumer protection bodies.
For purchases made through Apple or Google, you will usually need to use their platform dispute/refund channels first.
Customer experiences
Positive feedback
Users commonly praise Btwb for its workout tracking, useful analytics and helpful progress metrics.
These strengths make it a popular choice for athletes and coaches who track long-term performance.
Common complaints
Frequent negative feedback includes usability issues such as small UI text, clunky logging and problems finding movements or programs.
Users also report that features sometimes change or disappear after updates, and search can fail to recognise movement aliases.
Documentation checklist
What to have ready
- Account email and username used for Btwb.
- Proof of purchase or subscription receipt (Apple/Google order ID or web receipt).
- Subscription type and billing date.
Optional supporting items
- Screenshots of subscriptions in Apple/Google receipts or the Btwb subscription page.
- Any communication with support or error messages when attempting cancellation.
Common mistakes
Deleting the app instead of cancelling
Deleting the Btwb app without cancelling the subscription in Apple or Google Play will not stop billing from those platforms.
Always cancel in the platform subscription manager where you originally subscribed.
Assuming automatic refunds
Assuming you will receive a refund after cancelling is risky - Btwb’s terms state no refunds except as provided, and platform purchases are subject to platform refund policies.
Always check the relevant refund channel (Apple, Google, or statutory process) rather than relying on Btwb to issue a refund for platform purchases.
Comparative recap
Quick comparison
The table below summarises where to cancel and who handles refunds for each subscription route.
Key takeaways
Cancel on the same platform you used to subscribe. For refunds, contact the platform where you paid.
| Method | Cancel where | Who handles refunds | Period |
|---|---|---|---|
| App Store (iOS) | Apple subscription management | Apple | monthly / annual |
| Google Play (Android) | Google Play subscriptions | monthly / annual | |
| Web (direct via btwb.com) | Btwb account > top-right menu > Subscription | Btwb (subject to its terms) | monthly / annual |
After cancelling
Next steps
Confirm cancellation in the platform or web account and keep screenshots or confirmation emails as proof.
If you need a refund, follow the refund process of the platform you used to pay or pursue statutory rights if applicable.
Where to get help
Official Btwb support for cancelling web subscriptions: Btwb cancellation help.
For terms and Btwb’s stated refund policy see: Btwb Terms. For a plain-language cancellation summary see: Postclic cancellation guide.
Address
Registered address
250 N College Park Dr Apt E28, Upland, CA 91786, United States
Notes on physical mail
Btwb does not list a Singapore office; physical correspondence will be to the US address above.
If you need to send formal notices, include proof of subscription and clear contact details for a faster response.