Cancellation Bilibili: Easy Method

What is Bilibili

Overview

Bilibili is a video-sharing platform popular for animation, comics and games (ACG) content. It offers free accounts plus premium membership (Big Member/Premium) and purchasable vouchers for extra features.

Services in Singapore

Bilibili operates regionally through apps and web services and offers in‑app purchases via the Apple App Store and Google Play, as well as voucher sellers such as Codashop and Lapakgaming.

How to cancel Bilibili

Apple App Store (iOS)

• Open Settings → tap your name → Subscriptions → select Bilibili → tap "Cancel Subscription".
• Cancel at least 24 hours before renewal to avoid being billed for the next period.

Google Play Store (Android)

• Open the Google Play app → Payments & subscriptions → Subscriptions → find Bilibili → Cancel.
• Note: some users report difficulty locating subscriptions and cases where billing continued despite apparent cancellation.

Bilibili Website / App (Web "Big Member")

• Log in to the Bilibili website or app → go to membership area ("My Big Member") → Renewal/Auto‑renewal settings → click "Cancel Renewal" or switch off auto‑renewal.
• Benefits usually remain until the end of the current paid period after cancellation.

What happens when you cancel

Access and benefits

After cancellation, your premium access and member benefits typically remain active until the current billing period ends. You will lose premium features once the paid period expires.

Renewal and billing

Cancelling prevents future automatic renewals but does not usually issue an immediate refund. Monitor your billing statement for any unexpected charges after cancellation.

Account and data

Cancelling a subscription does not necessarily delete your Bilibili account or content. Account deletion and subscription cancellation are separate actions and should be handled in the app or web settings.

Will I get a refund?

General policy

Refunds for accessed digital content are generally not provided by Bilibili; they are discretionary except where required by law.

Exceptions and how to claim

• Possible exceptions: double charges, pricing errors, or accidental purchases. These may be eligible for refund review.
• For some Bilibili services (e.g., comics), claims have been directed to [email protected]; refunds, if granted, are typically processed within about 30 days and remain at Bilibili's discretion.
• A 14‑day cooling‑off period is sometimes referenced in terms, but its applicability after content access or download is unclear and often limited.

Bilibili plans and pricing

Pricing summary

Below are common local prices and voucher options available to Singapore users. Voucher sellers may display promotional prices; App Store prices reflect in‑app rates.

Notes on vendors

Codashop and Lapakgaming sell vouchers (non‑renewing) while Apple and Google handle recurring in‑app billing for auto‑renewing memberships.

Your consumer rights in Singapore

Platform and merchant obligations

Bilibili's own terms state refunds are discretionary except where law requires otherwise. For issues such as double charges or pricing errors, Bilibili may consider refunds.

Options for Singapore consumers

• Rely on store protections: request refunds through Apple or Google if the purchase was made through their stores.
• Contact your payment provider (bank or card issuer) to dispute unauthorised charges or request chargebacks when necessary.
• Keep documentation and escalate to local consumer bodies if a merchant is unresponsive; consider small claims or formal complaints where appropriate.

Customer experiences

Positive feedback

Users praise Bilibili for accessible content and region‑specific features that add value for ACG audiences.

Negative feedback

Common complaints include difficulty finding and cancelling subscriptions, auto‑renewals continuing after cancellation, and confusing differences between store cancellations and Bilibili platform settings.

Reported billing issues

Some users reported ongoing charges even after account deletion or when subscriptions were not visible in the store, highlighting a need for vigilance and documentation.

Documentation checklist

What to collect before contacting support

• Order receipts and transaction IDs (from Apple/Google/email receipts).
• Screenshots of subscription pages, auto‑renewal settings, and billing entries.
• Dates and amounts of charges from your bank or card statement.
• Any email correspondence with Bilibili or third‑party sellers.
• Device type, app version, and account username/ID used for the purchase.

How to organise evidence

• Keep items in a single folder (digital or print) for easy reference during disputes.
• Note the exact time and steps you used to cancel; this can help if billing continues and you need to escalate.

Common mistakes

Cancelling in the wrong place

Example: disabling auto‑renewal on the Bilibili website but forgetting to cancel the App Store/Google Play subscription (or vice versa). This can leave the subscription active and still billing.

Deleting account before cancelling subscription

Example: removing your Bilibili account without cancelling store subscriptions first. Account deletion may not stop recurring store charges and can complicate refund/dispute efforts.

Comparative recap

At‑a‑glance comparison

After cancelling

Monitor charges

Check your bank and card statements for at least one billing cycle after cancelling to confirm no further charges appear.

If you find unexpected charges, take screenshots and prepare to contact the app store or your payment provider.

Where to get help

• If purchased via Apple, review the app on the App Store: Bilibili on the App Store (SG).
• If you used vouchers or want vendor support, check the voucher sellers: Codashop - Bilibili (SG) and Lapakgaming - Bstation (SG).
• For Bilibili comics issues, some documentation points to [email protected] for claims; include receipts and screenshots when you write.

Address

Singapore office

Bilibili Singapore Pte. Ltd. (registered office address):

8 Eu Tong Sen Street #22-85, The Central, Singapore 059818

Notes

There is no single public postal address for subscription cancellations; cancellations are managed in the app or via the store used to purchase the subscription.

If you need formal correspondence, use the registered office address above and include all relevant order documentation for faster processing.