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Cancel CANARY
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I hereby notify you of my decision to terminate the contract relating to the Canary service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Canary: Easy Method
What is Canary
Overview
Canary is a subscription-based service that helps users manage and monitor subscriptions and related services, with apps listed in the Singapore App Store.
The service includes device-related plans, additional digital services, and app-level upgrades such as Canary Mail Pro.
Who it's for
Canary is used by individuals and small businesses who want video history, monitoring features, or mail-app upgrades.
Different pricing tiers and one-time purchases aim to fit occasional users and longer-term customers.
How to cancel Canary
Cancel via Canary web portal
- Visit my.canary.is and log in to your account.
- Go to Manage Service Plan → Cancel Premium Service.
- Follow on-screen prompts to confirm cancellation.
Cancel via Apple App Store (iOS)
- Open Settings on your iPhone/iPad.
- Tap your Profile → Subscriptions → select the Canary subscription.
- Tap Cancel Subscription in the App Store subscription screen.
Cancel hardware orders and bundles
- To cancel equipment orders, email support@canary.is with your order details and request.
- To cancel "Premium Bundle 24" subscriptions or similar bundle Qs, email support@canary.is.
What happens when you cancel
Access and service
Cancellation will stop future billing according to your billing cycle and the place you subscribed (Canary or App Store).
Access to paid features typically continues until the end of the current paid period; check your account or app for exact access timing.
Billing and data
Renewals are treated separately - Canary’s policy does not provide refunds for renewals, so cancel before the renewal date to avoid charges.
Data retention (video history, account data) policies can vary by plan; review your account settings or contact support for details.
Will I get a refund?
Refund windows for Additional Services
- Monthly additional services: refund if cancelled within 3 days of initial registration (not applicable to renewals).
- Annual additional services: refund if cancelled within 14 days of initial registration (not applicable to renewals).
- No refunds are issued for renewals of Additional Services under Canary policy.
Equipment and exceptions
- Equipment bought directly from Canary online: eligible for a full refund if returned within 60 days (international orders excluded).
- Refunds are generally unavailable if cancellation happens after renewal or outside the stated refund windows.
Canary plans and pricing
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Canary Premium Service (first device) | S$29.98 | monthly | Full Premium features (60‑day video history, clips, person/package detection, extended warranty, geofencing, incident support, etc.) |
| Canary Professional Monitoring | S$8.98 | monthly | Professional Monitoring add‑on (details not listed) |
| Canary Mail Pro (Full Upgrade) | S$29.98 | One-time | Canary Mail Pro access (in‑app purchase) |
| Canary Mail Pro (Upgrade) | S$14.98 | One-time | Upgrade to Canary Mail Pro |
| Canary Pro Lifetime Bundle (Mail) | S$149.98 | One-time | Lifetime access bundle for Canary Pro (Mail) |
| Canary Pro Lifetime (Mail) | S$89.98 | One-time | Lifetime access for Canary Pro (Mail) |
| Canary Growth Lifetime Bundle (Mail) | S$149.98 | One-time | Canary Growth lifetime bundle |
| Canary Pro Growth (Year Bundle) | S$49.98 | annual | Canary Growth (annual bundle for Pro features) |
Your consumer rights in Singapore
Return and cooling-off principles
Canary offers a 60-day return window for equipment purchased directly from its online store (equipment only).
For digital services, Canary applies short refund windows (3 days for monthly, 14 days for annual) for initial purchases; renewals are excluded.
Local protections and where to escalate
The Consumers Association of Singapore (CASE) and Singapore consumer laws expect fair contract terms and transparency.
If you believe terms are deceptive or unconscionable, consider contacting CASE for advice or dispute assistance.
Customer experiences
Positive feedback
- Users on GetApp/Capterra rate Canary highly (4.9/5) for ease of use, reliability, and security features.
- Reports highlight improved guest management, fraud prevention, and helpful customer support in many cases.
Common complaints
- Trustpilot and other reviews mention unexpected price increases, difficulty cancelling, and complaints about refund handling.
- Some customers report being charged for renewals without clear notices or reminders and frustrations in disputes.
Documentation checklist
What to gather before contacting support
- Order number(s), purchase date(s), and device serial numbers (if applicable).
- Subscription screenshots from the app or App Store showing plan and renewal date.
- Receipts, payment method details, and any cancellation confirmation emails.
What to include in your support message
- Clear subject (e.g., "Cancel subscription and request refund") and concise explanation.
- Attach screenshots or copies of receipts and the specific refund/cancellation window you believe applies.
Common mistakes
Missing the cancellation window
Waiting until after the renewal date is a frequent error; Canary’s policy excludes refunds once a renewal occurs.
Always check the exact renewal date and cancel before it to avoid being charged for the next period.
Canceling in the wrong place
Another common mistake is cancelling on Canary’s website while the subscription was purchased through the Apple App Store.
If you subscribed via iOS, you must cancel in the App Store subscription settings to stop renewals billed by Apple.
Comparative recap
Quick comparison
| Option | Period | Cancellation window | Refund eligibility | How to cancel |
|---|---|---|---|---|
| Monthly additional services | monthly | Cancel within 3 days of initial purchase | Refund if within 3‑day window; renewals not refundable | Via my.canary.is or App Store (if purchased via iOS) |
| Annual additional services | annual | Cancel within 14 days of initial purchase | Refund if within 14‑day window; renewals not refundable | Via my.canary.is or App Store (if purchased via iOS) |
| Equipment purchased from Canary | One-time | Return within 60 days | Full refund if returned within 60 days (not for international orders) | Email support@canary.is with order details |
After cancelling
Confirmation and records
Save any cancellation confirmation emails or screenshots as proof in case of disputed charges.
If you were charged after cancellation, present these records when contacting support or a consumer body.
Helpful links and next steps
Check the iOS subscription page for App Store cancellations and details: Canary - Smart Home Security (App Store).
For Canary Mail app upgrades and App Store details, see: Canary Mail (App Store).
Address
Registered address
Canary Intelligence And Analytics Pte. Ltd.
60 PAYA LEBAR ROAD, #06‑28, PAYA LEBAR SQUARE, Singapore 409051
Contact note
For order cancellations and equipment returns, email support@canary.is with full order details and your request.
If you believe you have been treated unfairly, consider contacting the Consumers Association of Singapore (CASE) for guidance.