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Cancellation Carson: Simple Process
What is Carson
Overview
Carson refers to subscription-based services under the Carson name: the on-demand personal assistant service (getcarson.ai) and a separate property-management product (CarsonLive by Carson Living, Inc.).
Each product is sold and supported under its own terms and serves different use cases (personal assistance vs. property management).
Which product this guide covers
This guide focuses on cancellation, refunds, and practical steps relevant to both getcarson.ai subscriptions and CarsonLive (property-management) agreements.
Where rules differ, the section explicitly distinguishes the two services so you can follow the correct process.
How to cancel Carson
Canceling getcarson.ai subscriptions
- Sign in to your getcarson.ai dashboard.
- Locate the subscription or billing section in your account settings.
- Choose the option to cancel the subscription and confirm the cancellation.
- Retention: your access continues until the end of the current billing period.
Canceling CarsonLive / Property Management agreements
- Review your signed service agreement for the contract end date and renewal terms.
- Provide written notice of non-renewal at least 30 days before the term end, per typical agreement terms.
- Early termination is generally not permitted unless your specific contract expressly allows it.
What happens when you cancel
Access and billing
For getcarson.ai, cancellation ends automatic renewal but you retain access through the paid billing period.
For CarsonLive, termination commonly prevents renewal but does not eliminate fees due for the remainder of the contract term.
Data and records
getcarson.ai typically keeps your account data available for 30 days after cancellation to permit export.
CarsonLive customers should check their contract for any data-handling clauses and request exports in writing before the contract ends.
Will I get a refund?
getcarson.ai refund policy
Paid fees are non-refundable and cancellations do not trigger prorated refunds.
No refunds are normally issued for partial months or unused portion of a billing period.
CarsonLive refund policy
- Fees are generally non-cancelable and non-refundable except where expressly stated in the agreement.
- Prepaid or unused subscription amounts remain non-refundable unless your contract provides otherwise.
Carson plans and pricing
Where to check official pricing
Pricing and plan details can change; always confirm current plans and prices on the official product site or your account dashboard.
This guide does not invent or list specific Singapore prices - check the provider for the most recent rates.
No Singapore-specific pricing found
No verified Singapore-specific pricing was available from the sources used for this guide.
If you need local pricing, contact the provider directly through your account or official support channel.
Your consumer rights in Singapore
General consumer protections
Singapore consumers have statutory protections against unfair practices; these may cover misleading terms or failure to supply contracted services.
Contractual terms, however, often determine refund and termination rules for subscriptions and business agreements.
Practical steps if you have a dispute
Document your communications, dates of cancellation requests, and payment records before contacting the service provider.
If you cannot resolve the issue directly, consider seeking advice from Singapore consumer-advice bodies or legal counsel for contract disputes.
Customer experiences
Positive feedback
Users praise features such as digital keys, remote doorman services, and instant communication between property staff and residents for CarsonLive-type offerings.
These features are useful where they work reliably and are integrated into property workflows.
Negative feedback
Reported issues include unstable app performance, slow loading, frequent downtime, an awkward user interface, lack of smartwatch/automation features, and slow support response.
Weigh these reported experiences when deciding whether to retain or cancel a subscription.
Documentation checklist
Must-have documents
- Account email and username used to sign up.
- Subscription invoice(s) or payment receipts for the current term.
- Copy of the signed service agreement (for CarsonLive) or terms of service.
- Written record of your cancellation request (email or dashboard confirmation).
Optional supporting items
- Screenshots of account settings and cancellation confirmation pages.
- Correspondence with customer support (dates and responses).
- Exported data you want to retain (download before the 30-day hold expires).
Common mistakes
Before cancelling
Waiting until the last minute to cancel can risk missing the required notice period for non-renewal or the end of a billing cycle.
Not checking your signed agreement may lead to unexpected early-termination liabilities for contract-based services.
During cancellation
Failing to keep a written record of cancellation requests and confirmations makes disputes harder to resolve.
Assuming an automatic prorated refund will be issued can lead to surprise charges - confirm refund policy first.
Comparative recap
At a glance
The table below compares key cancellation, refund, and data-retention points for getcarson.ai and CarsonLive based on verified information.
Key differences
Note that getcarson.ai subscriptions emphasize dashboard cancellation and short-term data retention, while CarsonLive agreements are contract-based with written notice requirements.
| Platform | Period | Cancellation | Refunds | Data retention |
|---|---|---|---|---|
| Carson (getcarson.ai) | Subscription | Cancel anytime via dashboard; access until end of billing period | No prorated or partial-month refunds; fees non-refundable | Data available for 30 days after cancellation |
| CarsonLive (Property Management) | Contract term | Written notice of non-renewal required ≥30 days before term end; early termination usually not permitted | Fees are generally non-cancelable and non-refundable unless agreement states otherwise | Check contract for data-handling; export before contract end |
After cancelling
Data export and follow-up
Export any data you need within 30 days for getcarson.ai; request exports in writing for CarsonLive before your contract lapses.
Keep local copies of important records and confirmations after export to avoid data loss.
Support and dispute steps
If you experience problems after cancellation, contact the provider’s support team and provide your documentation checklist items.
For unresolved disputes, gather evidence and consider raising the issue with appropriate consumer-advice channels or legal counsel.
Example product page (verified source): Carson product listing
Address
Company address (reported)
Provider contact and corporate addresses vary by product; a reported company address in public material is: 500 Yale Ave N, Seattle, Washington, 98109 US.
Use support channels in your account for official mailing details or notices required by contract.
Local contacts in Singapore
No Singapore-specific office or contact was provided in the verified sources used for this guide.
If you need a local contact, ask the provider’s support team for regional support options or escalation paths.
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Written by Wei Jie Tan
Regulatory watch · 3 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 3 years to make sure every Postclic template is compliant and admissible in court.