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I hereby notify you of my decision to terminate the contract relating to the Cerebrum Iq service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Cerebrum Iq: Easy Method
What is Cerebrum Iq
Overview
Cerebrum IQ is a subscription-based cognitive enhancement platform that offers personalized brain training, IQ tests, and progress tracking.
The service markets assessments, cognitive exercises, and certificates aimed at improving memory, focus, and problem-solving skills.
How it operates
Access is provided through an online account and mobile apps; subscriptions renew automatically unless cancelled through the billing source.
The company appears to be registered in the United States and lists a Sheridan, WY address on its public pages.
How to cancel Cerebrum Iq
Cancel via Cerebrum IQ website
- Go to the Cancellation Portal and sign in with the email used to register and the confirmation code provided by the service.
- Follow the portal prompts to cancel; cancellation typically takes effect immediately while access remains until the end of the paid period.
- Official cancellation information is available on the help page: Cerebrum IQ - How do I cancel?
Cancel via app store platforms
- If you subscribed through Apple App Store or Google Play, you must cancel through the respective platform account settings (Apple ID subscriptions or Google Play subscriptions).
- Canceling on the Cerebrum IQ website does not always stop charges billed by Apple or Google; follow the platform steps where the subscription was purchased.
- General guidance on platform-based cancellation is discussed in third-party overviews: Postclic - How to cancel Cerebrum IQ
What happens when you cancel
Access after cancellation
When you cancel via the Cancellation Portal, the cancellation takes effect immediately but most users retain access until the end of the current paid period.
This means you can continue using the service for the time you already paid for, unless otherwise specified by the platform used to subscribe.
Billing and renewal
Automatic renewal should stop after a successful cancellation performed through the correct billing source.
If the subscription was billed through Apple or Google, check those accounts to confirm renewal is disabled.
Account data and records
Account and usage data policies are governed by the provider’s privacy and terms pages; retain copies of confirmations and receipts in case you need evidence for disputes.
Contact support or check the account area for any specific data-retention statements on the provider’s site.
Will I get a refund?
Trial refunds
- Trial purchases (notably the $0.99 trial) may be eligible for a full refund within 30 days for first-time users and provided there are no terms violations.
- Eligibility conditions typically apply; keep your trial confirmation and payment records to support a refund request.
Regular subscription refunds
- Refunds for regular subscriptions are limited and granted only in specific circumstances such as prolonged service unavailability (>24 hours), verifiable technical failures, billing errors, or where required by law.
- Refunds are generally not provided for partial or unused time after cancellation or for a change of mind.
Processing times and expectations
- When refunds are approved, the provider reports internal processing of approximately 3 business days.
- Bank or card issuer crediting times may add around 1 - 10 business days before funds appear in your account.
Cerebrum Iq plans and pricing
Pricing summary
The official site lists USD plans and features; no official SGD pricing for Singapore was found.
Below are the plans and details as published in the available material.
| Plan | Price | Period | Features |
|---|---|---|---|
| Bi-Weekly Subscription | US$14.99 per 2 weeks | Bi-weekly | 7-day trial, Personalised IQ Certificate, Comprehensive Cognitive Analysis, Full Access to Development Tools |
| Monthly Excellence | US$29.99 per month | Monthly | Complete Cognitive Assessment Suite and long-term growth focused |
Notes on pricing
Only USD prices are visible on the official pages; local charges in SGD will depend on your bank or payment processor conversion rates.
Always check the exact price and renewal frequency at the point of purchase before confirming any subscription.
Your consumer rights in Singapore
Key rights under local law
Singapore consumers generally benefit from protections such as a cooling-off period for some online purchases and requirements for clear disclosure of recurring charges.
Businesses must not use unfair practices that mislead consumers about subscription terms or make cancellation unduly difficult.
How this applies to Cerebrum IQ
Issues like unclear disclosure of recurring billing, difficult cancellation steps, or obstructed refunds could raise concerns under Singapore’s Consumer Protection (Fair Trading) Act.
If you believe the provider engaged in unfair practices, you may raise the matter with local consumer protection bodies and provide evidence of the transaction and correspondence.
Customer experiences
Positive feedback
- Some users report engaging or thought-provoking tests and useful cognitive insights from the platform.
- Positive comments highlight the learning and assessment aspects of the product experience.
Negative feedback and common complaints
- Many users report being charged recurring fees after a low initial fee without clear disclosure of future billing amounts.
- Reports include difficulty cancelling via the portal or chatbot, continued charges after cancellation attempts, inconsistent or delayed refunds, and challenging customer support interactions.
- Third-party evaluations and user reviews raise concerns about subscription traps and advise caution: Postclic review, Trustpilot - CerebrumIQ, FinanceScam analysis.
Documentation checklist
Essential records to keep
- Subscription confirmation email and any trial confirmation receipts.
- Payment receipts and bank/card statements showing charge dates and amounts.
- Screenshots of subscription pages, app-store purchase receipts, and account subscription screens.
Cancellation evidence
- Save confirmation messages from the Cancellation Portal or emails from support acknowledging cancellation.
- Log dates, times, and methods used to attempt cancellation, including screenshots of messages or failed attempts.
Common mistakes
Assuming one cancellation method covers all
A frequent error is cancelling on the website while the subscription was billed through Apple or Google Play.
Always confirm which platform billed the subscription and cancel there if applicable.
Not keeping proof of purchase or cancellation
Failing to save receipts, screenshots, and confirmation emails makes disputes and refund requests harder to resolve.
Collect and preserve all relevant records immediately after purchase and after any cancellation steps.
Comparative recap
Quick side-by-side
The table below summarizes key practical differences and recommended actions for common scenarios.
| Aspect | Cerebrum IQ - What to expect | Recommended action |
|---|---|---|
| Where to cancel | Website portal or the app-store that billed you (Apple/Google). | Confirm billing source; cancel in that platform and save confirmation. |
| Refund likelihood | Trial refunds may be allowed; regular refunds only in limited cases. | Request refund with evidence for outages, billing errors, or technical faults; retain records. |
| After cancellation | Access usually remains until end of paid period; recurring billing should stop. | Monitor bank statements for unexpected charges and keep cancellation proof. |
After cancelling
If you are still charged
- First, verify which platform billed the subscription (Cerebrum IQ website, Apple ID, or Google Play).
- If billed via Apple, manage subscriptions in your Apple ID settings; for Google Play, use your Google Play subscriptions.
If refunds are delayed or refused
- Provide the company with clear evidence (receipts, screenshots, cancellation confirmations) and request escalation through their support channels.
- If unresolved, consider disputing the charge with your bank or card issuer and contacting consumer protection authorities in Singapore if necessary.
Helpful links:
- Cerebrum IQ - Cancellation help
- Cerebrum IQ - Official site
- App Store - Cerebrum IQ (Singapore)
- Postclic - Cancellation overview
Address
Registered address
30 N Gould Street, Sheridan, WY 82801, USA.
This address is listed publicly as the company’s registered location on available materials.
No Singapore office listed
There is no publicly listed Singapore office or local contact for Cerebrum IQ in the reviewed sources.
If you require escalation, you will likely need to work through your payment provider, app-store platform, or Singapore consumer authorities.