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Cancel CITIZEN
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Citizen service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Citizen: Easy Method
What is Citizen
Overview
Citizen is a safety app that delivers real‑time alerts about local emergencies, incidents, and public‑safety activity using user reports and official sources.
The service offers free alerts and paid premium features under subscription plans governed by the app’s Terms of Service.
Primary functions
Citizen provides location‑based incident notifications, live incident feeds, and optional safety or concierge features for subscribers.
Some advanced features are only available via paid subscriptions as described in the app and the Terms of Service.
How to cancel Citizen
Cancel inside the app
- Open the Citizen app and go to App Settings or Account Settings.
- Locate Subscriptions or Manage Subscription and follow the in‑app prompts to cancel.
Cancel via the app store
- If you subscribed through the Apple App Store, manage or cancel via your Apple ID Subscriptions.
- If you subscribed through Google Play, manage or cancel via Google Play Subscriptions.
- Cancellation through the App Store/Play Store stops future charges from that store account.
What happens when you cancel
Access after cancellation
Cancelling stops future renewals but generally does not shorten the current paid period; you typically retain access until the end of the current billing cycle.
Citizen’s Terms of Service state cancellation prevents future billing but does not reimburse the period you already paid for.
Data and account status
Cancellation of a subscription does not necessarily delete your Citizen account or stored data; account settings and data policies are governed by Citizen’s privacy and terms.
If you want account deletion, follow the app’s account or privacy settings and review the Terms of Service for data retention details.
Will I get a refund?
Standard policy
Citizen’s Terms of Service state subscription fees are non‑refundable and non‑cancelable once purchased, including pro‑rata refunds for early cancellation.
The published terms do not provide a built‑in refund or a 14‑day cooling‑off period.
Possible exceptions and actions
- If you believe an error or unauthorized charge occurred, gather receipts and contact the store (Apple/Google) and Citizen support to request review.
- Singaporean statutory consumer rights may provide additional remedies in certain distance/electronic sales situations; you may need to pursue these through local consumer channels.
Citizen plans and pricing
Where to check pricing
Do not rely on third‑party estimates. Check Citizen’s official Terms of Service or in‑app subscription screens for current pricing and plan names.
Official documentation is the source of truth for what you were charged and the billing period for your subscription.
Local pricing note
No official Singapore Dollar (SGD) pricing or local plan listing was found in the published Terms of Service as of the latest review.
Publicly available materials reference USD pricing in some markets; do not assume local currency parity without verifying in the app or store.
Your consumer rights in Singapore
General statutory protections
Singapore’s consumer protection framework (including the Consumer Protection (Fair Trading) Act) provides rights for unfair practices and certain distance/electronic transactions.
These statutory rights may in some cases offer recourse even when a vendor’s Terms of Service state “no refunds.”
Practical steps in Singapore
- Keep receipts and records of subscription purchase, renewal, and cancellation attempts.
- If Citizen’s contractual terms appear to conflict with local statutory rights, consider raising the issue with local consumer authorities such as CASE or seeking guidance from a consumer advice body.
Customer experiences
Positive feedback
Large‑scale sentiment analysis presented on review platforms notes many users report positive utility from Citizen for timely alerts and situational awareness.
For example, aggregated review data shows a strong average score in some review aggregators.
Common criticisms
Independent reviews and user commentary have raised concerns about subscription presentation during setup, unexpected charges, and the app’s notification accuracy.
Journalism and review pieces also discussed controversies about pricing and product positioning for paid features.
Documentation checklist
What to gather before contacting support
- Screenshot(s) of the purchase/receipt showing date, amount, and subscription identifier.
- Your Citizen account email and device type (iOS/Android).
- Evidence of cancellation attempts (screenshots or timestamps).
Additional useful items
- App Store or Google Play order ID and receipt email from the store.
- Copies of any correspondence with Citizen or the app store support teams.
Common mistakes
Timing and renewal windows
Waiting until the renewal date to cancel can result in the charge completing; Citizen’s Terms require cancelling at least 24 hours before renewal to prevent the next billing.
Assume cancellations must be made in the same platform where you subscribed (in‑app vs. App Store), and confirm via store subscription settings.
Relying on perceived refund expectations
Assuming pro‑rata refunds or a 14‑day cooling‑off period can lead to disappointment since Citizen’s published Terms state fees are non‑refundable.
If you believe your case is exceptional, prepare documentation and escalate to the store and local consumer authorities rather than relying on standard policy expectations.
Comparative recap
| Feature | Cancellation | Refund | Pricing | Period |
|---|---|---|---|---|
| Citizen Terms (official) | Cancel via App Settings or App Store; stops future billing | Non‑refundable per Terms of Service | Check official app/terms; USD pricing referenced in public materials | monthly / annual |
| App Store / Google Play | Manage subscription in store account | Store policies govern refund requests; outcomes vary | Displayed by store at point of sale | monthly / annual |
| Singapore consumer rights | Statutory remedies may apply for distance/electronic sales | Possible remedies via consumer protection channels (case‑by‑case) | Local rules may override or supplement contract terms | monthly / annual |
After cancelling
Follow‑up actions
Confirm cancellation in the Citizen app or the App Store/Play Store and save confirmation screenshots or emails for records.
If you continue to see charges, contact the store provider first and then Citizen support with your documentation.
Useful reference links
- Citizen Terms of Service
- Aggregated user reviews and analysis
- Media coverage on subscription controversy
- Further reporting on Citizen’s subscription product
Address
Company address
Citizen (corporate address listed): 500 Yale Ave N, Seattle, Washington, 98109, United States.
Support and correspondence
Use the in‑app support or the app store support channels to file disputes, attach your documentation, and keep records of all communications.