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Cancel COUCHSURFING
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I hereby notify you of my decision to terminate the contract relating to the Couchsurfing service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Couchsurfing: Easy Method
What is Couchsurfing
Overview
Couchsurfing is a hospitality exchange platform that connects travelers with local hosts who offer accommodation, meetups, and local guidance.
The app and website let users create profiles, search for hosts or events, and contribute to the platform via subscriptions or verification fees.
How it works
Users can join for free, create a profile, and request stays; optional paid contributions or verification purchases add features or verification status.
Subscriptions and verification purchases are handled through different platforms (website, Apple App Store, Google Play, PayPal/credit card).
How to cancel Couchsurfing
Cancel via Couchsurfing website (PayPal / credit card)
- Sign in at the Couchsurfing website.
- Go to Account Settings → Membership & Subscriptions → Manage Plan → Cancel Plan.
- Your access continues until the end date of the current billing cycle.
Cancel via mobile stores and alternative support
- Apple iOS (in‑app purchase): open iOS Settings → [Your Name] → Subscriptions → select Couchsurfing → Cancel Subscription. Deleting the app does not cancel the subscription.
- Google Play (Android): open Google Play → Profile icon → Payments & Subscriptions → Subscriptions → select Couchsurfing → Cancel Subscription. Deleting the app does not stop renewal.
- If site errors prevent cancellation (some Singapore users reported backend issues), email support@couchsurfing.com from your registered email to request cancellation and include proof of payment.
What happens when you cancel
Access and billing
Cancellations made through the website or app stores generally allow continued access until the end of the current billing period.
For in‑app purchases, cancelling the subscription stops future renewals but does not remove access immediately until the paid period ends.
Account and data
Cancelling a paid plan does not automatically delete your Couchsurfing account or profile; your profile remains unless you take separate steps to delete it.
If you need full account deletion, check account settings or contact support@couchsurfing.com and request account removal explicitly.
Will I get a refund?
Official Couchsurfing policy
Couchsurfing states that "Contributions and Verifications are nonrefundable and there are no refunds or credits for partially used periods." Refunds are discretionary.
Expect that the platform will generally refuse refunds unless they choose to offer credits or exceptions.
Exceptions and practical steps
- Some users (notably in the EU) have obtained refunds for verification fees by citing consumer laws that allow a cooling‑off period for digital purchases.
- If you seek a refund, contact support@couchsurfing.com with receipts, transaction IDs, and a clear request; be persistent and keep records of all messages.
- Note: Deleting the app does not initiate a refund or cancellation of in‑app subscriptions.
Couchsurfing plans and pricing
Prices shown on iOS App Store (Singapore)
The following prices reflect App Store listing values for Singapore as captured in the verified data.
Available tiers
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly Contribution (via iOS App - App Store price) | S$6.98 | Monthly | Access to Couchsurfing platform via app |
| Monthly Contribution (via iOS App - App Store lower rate) | S$2.98 | Monthly | Access to Couchsurfing platform via app (promotional or alternate tier) |
| Annual Contribution (via iOS App - App Store price) | S$29.98 | Annual | Access to Couchsurfing platform via app |
| Annual Contribution (via iOS App - App Store lower rate) | S$19.98 | Annual | Access to Couchsurfing platform via app (promotional or alternate tier) |
| Annual Verification (via iOS App - App Store) | S$39.98 | Annual | Account verification |
Your consumer rights in Singapore
Local rules and scope
Singapore distance‑selling rules give a 5‑day written cancellation right for certain services, but digital services can be exempt depending on how they are supplied.
Couchsurfing’s public policy says no refunds; whether Singapore law forces a refund for digital subscriptions depends on the offer and statutory exemptions.
Practical steps for Singapore users
- Document payments, dates, and cancellation attempts to support any complaint.
- Contact local consumer bodies (for example, Consumers Association of Singapore) for guidance if you believe local law supports a refund.
- If you paid via Apple or Google, you may also pursue refunds through their store dispute processes in addition to contacting Couchsurfing.
Customer experiences
Positive experiences
Some users report Couchsurfing broadened their social circle and helped them meet locals and make meaningful friendships while traveling.
Positive reviews highlight successful host matches and community events that improved travel experiences.
Negative experiences and recurring issues
- Many users complain about unexpected or poorly disclosed verification charges and refusals to refund.
- Reports exist of unresponsive or poor customer support, sudden account actions, and technical problems preventing cancellations (including reports from Singapore).
Documentation checklist
What to prepare before contacting support
- Receipt or invoice from App Store / Google Play / PayPal / credit card showing the subscription or verification charge.
- Date of purchase, billing cycle, and the email address registered to your Couchsurfing account.
- Screenshots of subscription settings (App Store / Google Play / Couchsurfing account page) and any error messages preventing cancellation.
How to present your case
- Send a concise email from your registered account to support@couchsurfing.com with attachments and a clear refund or cancellation request.
- Keep copies of all correspondence and note times/dates of support replies for escalation if needed.
Common mistakes
Assuming deleting the app cancels your subscription
Many users remove the Couchsurfing app but forget to cancel the subscription via Apple or Google. Subscriptions continue until explicitly cancelled through the store.
Always cancel in the platform (iOS Settings or Google Play) used to purchase the subscription.
Contacting support from an unregistered email or without proof
Requests sent from an email not linked to your Couchsurfing account may be ignored or delayed; always use the registered email when asking support to act on your account.
Also, failing to attach receipts or screenshots reduces the chance of a successful cancellation or refund request.
Comparative recap
Quick method comparison
| Method | Steps | Access after cancel | Refund likelihood |
|---|---|---|---|
| Website (PayPal / credit card) | Account Settings → Membership & Subscriptions → Manage Plan → Cancel Plan | Access until end of billing cycle | Low (policy states nonrefundable; discretionary exceptions) |
| Apple iOS (in‑app) | iOS Settings → [Your Name] → Subscriptions → Couchsurfing → Cancel | Access until end of paid period | Low to medium (some EU cases succeeded via consumer law) |
| Google Play (Android) | Google Play → Profile → Payments & Subscriptions → Subscriptions → Couchsurfing → Cancel | Access until end of paid period | Low (store refund processes available separately) |
| Email support | support@couchsurfing.com from registered email with proof | Varies (depends on support action) | Variable (discretionary; document and persist) |
After cancelling
Verify cancellation
- Check your subscription list in Apple Settings or Google Play to confirm the subscription shows as cancelled or not renewing.
- Look for confirmation emails from Couchsurfing or the app store and save them for records.
Helpful links and follow up
For app store details, see the official Couchsurfing App Store listing:
If cancellation or refunds are blocked by site errors in Singapore, email support@couchsurfing.com from your registered address and include receipts and screenshots.
Address
Local contact address
12 Kallang Ave #03-07, Aperia Mall, Singapore 339511
Support email
Primary support contact for cancellation requests: support@couchsurfing.com