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Cancel CRYSTAL
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Crystal service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Crystal: Easy Method
What is Crystal
Overview
Crystal is an AI-driven personality assessment tool that offers insights into communication styles to improve conversations, sales outreach, and meetings.
The service is offered via subscriptions and includes web-based access and a separate app listing (Crystal Ritual: Daily Charge) in the Singapore App Store.
Main uses
Users rely on Crystal for preparing for meetings, improving emails, and getting personality-based writing and communication suggestions.
The product integrates with professional profiles and provides quick, practical recommendations for interpersonal interactions.
How to cancel Crystal
Cancelling a Crystal subscription purchased on the web
- Contact Crystal customer support by email at hello@crystalknows.com to request cancellation.
- State your account email, subscription plan, and latest billing date in your message to speed processing.
- Access remains active through the end of the current billing period after cancellation is confirmed.
Cancelling a subscription purchased in-app (App Store or Google Play)
- Apple and Google Play manage subscriptions bought through their stores; cancel within your Apple or Google account settings.
- For the iOS app listing see the App Store page: Crystal Ritual - Singapore App Store.
- Contact Apple or Google support directly if you need help locating or cancelling the in-app subscription.
What happens when you cancel
Access after cancellation
If you cancel a web subscription, your access continues until the end of the current billing period.
For in-app subscriptions, access typically remains until the end of the period managed by Apple or Google once you cancel via their systems.
Renewals and account data
Cancelling prevents future automatic renewals but does not retroactively remove past charges.
Account data and settings may remain on file; contact support to request any specific account changes or data deletion.
Will I get a refund?
Refund window and conditions
- If you request a refund within 7 business days of purchase or renewal, Crystal may offer up to a full refund (subject to how much the subscription was used).
- After 7 business days from purchase or renewal, Crystal’s policy states that no refund is available.
Exceptions and important notes
Refunds for subscriptions bought through Apple or Google may be handled by those stores under their own policies; contact them for in-app purchase refunds.
Crystal’s published policy does not separately reference Singapore-specific statutory cooling-off or refund rights; refunds are governed by the 7-business-day window in their policy.
Crystal plans and pricing
Official App Store pricing (SGD)
The following pricing items are for the iOS app "Crystal Ritual: Daily Charge" in the Singapore App Store.
Plan table
| Plan | Price | Period | Features |
|---|---|---|---|
| Crystal Ritual Premium (iOS subscription) | S$3.98 | monthly | Daily rituals with cosmic guidance, expanded crystal lore library, advanced moon phase tools |
| Crystal Ritual Premium (iOS subscription) | S$39.98 | annual | Full annual access to premium content as above |
Your consumer rights in Singapore
Statutory rights and Crystal’s policy
Crystal’s public policy does not specifically reference Singapore statutory consumer protections such as the 14-day cooling-off period.
Crystal applies its own refund window (7 business days) and indicates no refunds after that window, regardless of local entitlements stated in their Help Center.
Practical steps if you believe local rights apply
- Keep purchase receipts and timestamps of communication with Crystal or app stores.
- If you think Singapore consumer law gives you additional rights, you may wish to seek independent advice or contact local consumer protection agencies.
Customer experiences
Positive feedback
Reviewers in Singapore praise Crystal for its ease of use, accurate personality insights, helpful writing and email suggestions, and LinkedIn integration.
Users note the tool is useful for meeting prep and sales prospecting, and often rate it highly on review platforms.
Negative feedback
Some users find certain recommendations basic or feel pricing is high for some regions.
Other concerns include interpretation differences in assessment questions that can affect perceived accuracy for some users.
Documentation checklist
What to have before you cancel
- Account email used with Crystal and subscription confirmation or receipt.
- Purchase or renewal date and payment method details.
- Order ID, transaction reference, or App Store/Google Play receipt if applicable.
What to include in a support request
- Your full name and account email.
- Clear statement that you request cancellation and (if desired) a refund, plus the reason.
- Attach or paste the transaction receipt and any supporting evidence of recent purchase or usage.
Common mistakes
Assuming one cancellation method fits all
Users often try to cancel via Crystal’s website for subscriptions bought through the App Store or Google Play; that will not stop store-managed renewals.
Always cancel within the store (Apple/Google) for in-app purchases to prevent future charges.
Missing refund windows and receipts
Waiting beyond the 7 business day refund window is a frequent cause of denied refunds under Crystal’s policy.
Not saving receipts or transaction IDs makes it harder to request refunds or to prove purchase dates.
Comparative recap
Quick side-by-side table
| Comparison Item | Web (Crystal) | In-app (App Store / Google Play) |
|---|---|---|
| How to cancel | Contact hello@crystalknows.com | Cancel via Apple or Google account subscription settings |
| Refund window | Up to full refund within 7 business days; none after 7 business days | Subject to Apple/Google store policies and their refund processes |
| Access after cancellation | Access continues until end of billing period | Access continues until the end of the store-managed billing period |
| Example price | S$3.98 (monthly) / S$39.98 (annual) | S$3.98 (monthly) / S$39.98 (annual) - iOS App Store listing |
After cancelling
Confirmations to expect
After you request cancellation on the web, expect confirmation by email from Crystal stating the cancellation date and access end date.
For in-app cancellations, Apple or Google will send their own confirmation messages when you cancel through their systems.
Useful links
- iOS App Store listing for Crystal Ritual (Singapore): Crystal Ritual - App Store
- Additional premium information (where listed by the publisher): Crystal Council - Premium
Address
Service centre location
16 Tannery Lane #07-00 Singapore 347778
Contact recommendations
When sending physical mail or visiting, include full account details and receipts to speed service.
For web cancellations, emailing hello@crystalknows.com remains the primary route indicated in Crystal’s published policy.