Cancellation The Entertainer: Easy Method

What is The Entertainer

Overview

The Entertainer is a digital platform offering curated discount deals and buy-one-get-one offers for dining, activities and travel experiences in Singapore and other regions.

How members use it

Users access offers via the Entertainer app or website after purchasing an annual or regional membership. Deals are redeemed through the app at participating merchants during the membership validity period.

How to cancel The Entertainer

Cancel a new or auto-renewed Annual Membership

• Members may request cancellation within the first 30 days of purchase only if no offers have been redeemed and the product is unused.
• To initiate cancellation contact Entertainer customer support as described in the official FAQ.

Cancel App Store or Google Play subscriptions

• If you purchased via the Apple App Store or Google Play, cancel the subscription through that platform’s subscription management.
• Refunds for platform purchases follow the respective platform’s refund policies; the Entertainer’s 30-day/no-redemptions rule still guides eligibility.

What happens when you cancel

Access and membership status

After an approved cancellation and refund, your membership will be terminated and you will no longer have access to the offers in the app for that membership.

Data and account details

Standard account data and purchase records remain on file per The Entertainer's support processes; contact customer support for any specific data requests.

Will I get a refund?

Standard refund policy

A refund is possible if requested within 30 days of purchase, provided that neither you nor any secondary/family members have redeemed any offers and the product remains unused.

Exceptions and platform purchases

• No refund is available if any offers have been redeemed or after the 30-day period has passed.
• If purchased via Apple or Google Play, cancel via the respective platform; refund eligibility and handling then depend on that platform’s policy, though Entertainer’s 30-day, no-redemption condition is the company’s internal standard.
• Refunds, once approved, are processed within 7 - 10 days depending on the buyer’s bank processing time.

The Entertainer plans and pricing

Pricing table

Notes on pricing

The official standard price for Entertainer Singapore 2026 is S$85 (incl. GST). A limited-time pre-purchase promotional price of S$80 was offered with extended validity and XL perks.

Your consumer rights in Singapore

Cooling-off and statutory rights

There is no explicit reference in Entertainer materials to a statutory 14-day cooling-off or right of withdrawal specifically for their product.

How Entertainer’s policy interacts with platform rules

• The Entertainer allows cancellation and refund within 30 days and only if no redemptions have occurred.
• Purchases via Apple or Google Play are subject to those platforms’ consumer protection and refund procedures; Entertainer defers to platform rules beyond its internal 30-day/no-use condition.
• Installment payment plans (for example, Atome) do not alter the 30-day/no-redemption rule for refunds.

Customer experiences

Positive feedback

• Some users report strong savings from buy-one-get-one offers, especially on weekends.
• Several customers praise responsive customer service via WhatsApp described as fast and helpful.

Negative feedback

• Other reviews mention inconsistent or slow customer service and long wait times for help.
• Reported issues include confusing promotions (validity tied to calendar year rather than 12 months), app functionality problems, and merchants restricting offers during holidays or special events.

Documentation checklist

What to prepare before contacting support

• Proof of purchase (order confirmation or receipt showing date and amount).
• The account email or username used to register with The Entertainer.
• Transaction ID or payment reference if available.
• Statement or confirmation that no offers have been redeemed (if possible, screenshots showing unused status).

Additional helpful items

• Clear timeline of purchase and any communications with support.
• If purchased through Apple/Google, a screenshot of the platform subscription page showing purchase details.

Common mistakes

Redeeming before requesting cancellation

A common error is redeeming any offer before requesting cancellation. Any redemption typically makes a refund ineligible under Entertainer’s policy.

Using the wrong cancellation route

Another mistake is trying to cancel an App Store or Google Play purchase via Entertainer support instead of through the platform - platform purchases must be cancelled via the respective store.

Comparative recap

Quick comparison table

Key takeaway

Act quickly within the 30-day window, avoid redeeming offers if you may want a refund, and cancel through the correct channel depending on where you purchased.

After cancelling

What to expect

If your cancellation is approved you should receive confirmation from Entertainer support and a refund processed to your payment method within 7 - 10 days subject to bank timings.

Helpful links

• Official FAQ - The Entertainer
• Support article - How do I cancel my membership?

Address

Singapore office address

The Entertainer Pte Ltd c/- 50 Collyer Quay #09‑01 OUE Bayfront Singapore 049321

Contact route reminder

Use the official FAQ or support article above to start a cancellation or raise a support ticket. If you purchased via Apple or Google Play, manage your subscription through that platform.